--- description: Learn more about Pipedrive price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pipedrive Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Sales Performance Management Software](/directory/33455/sales-performance-management/software) > [Pipedrive](/software/132666/pipedrive) # Pipedrive Canonical: https://www.capterra.co.za/software/132666/pipedrive Page: 1 / 123\ Next: [Next page](https://www.capterra.co.za/software/132666/pipedrive?page=2) > Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. > > Verdict: Rated **4.5/5** by 3042 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pipedrive? Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3042 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pipedrive - **Location**: London, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$19,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pipedrive offers four main CRM plans: Lite, Growth, Premium, and Ultimate. We recommend that you carefully evaluate your business needs and consider the features offered in each plan before deciding which CRM pricing model to choose. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Cambodia, Cameroon and 118 more ## Features - AI/Machine Learning - Appointment Management - Automated Responses - CRM - Campaign Management - Chatbot - Client Tracking - Collaboration Tools - Communication Management - Contact Management - Customer Database - Customer History - Customer Segmentation - Data Entry - Donor Management - Email Marketing - Email Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Interaction Tracking - Landing Pages/Web Forms - Live Chat - Marketing Automation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Onboarding - Online Forms - Performance Metrics - Personalization - Predictive Analytics - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Sales Reports - Scheduling - Search/Filter - Shared Contacts - Subscriber Management - Survey/Poll Management - Task Management - Time on Site Tracking - Transcripts/Chat History - Usage Tracking/Analytics - Visual Analytics ... and 68 more features ## Integrations (99 total) - APIANT - Act-On - ActiveCampaign - ActiveDEMAND - ActiveIQ - Acuity Scheduling - Aircall - Apollo.io - Asana - Bedrock Data - Calendly - CallHippo - Callmaker - Crossbeam - Cyclr ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Performance Management Software](https://www.capterra.co.za/directory/33455/sales-performance-management/software) ## Related Categories - [Sales Performance Management Software](https://www.capterra.co.za/directory/33455/sales-performance-management/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [AI Sales Assistant Software](https://www.capterra.co.za/directory/34135/ai-sales-assistant/software) - [Contact Management Software](https://www.capterra.co.za/directory/30016/contact-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 5. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "The unrivaled CRM in the industry" — 5.0/5 > **japhet** | *06 May 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect. > > **Cons**: I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected. > > Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market. ----- ### "Pipedrive on a brazilian tech startup - Review" — 5.0/5 > **Lucas** | *06 March 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking > > **Cons**: is pricey for small teams The reporting options could be more robust > > Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities ----- ### "Stay on top of everything\!" — 5.0/5 > **Nathan** | *12 March 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. > > **Cons**: The mobile version is hard to navigate and as a result I rarely use it. > > This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. ----- ### "Pipedrive customer service is so bad, that it ruins the product" — 1.0/5 > **keith** | *05 March 2025* | Computer Hardware | Recommendation rating: 3.0/10 > > **Pros**: pipedrive has a lot of features and is easy to use > > **Cons**: pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. > > not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. ----- ### "Best in Class" — 5.0/5 > **Verified Reviewer** | *03 December 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. > > **Cons**: It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. > > Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. ----- Page: 1 / 123\ Next: [Next page](https://www.capterra.co.za/software/132666/pipedrive?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/132666/pipedrive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data