--- description: Learn more about Pipedrive price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pipedrive Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Sales Performance Management Software](/directory/33455/sales-performance-management/software) > [Pipedrive](/software/132666/pipedrive) # Pipedrive Canonical: https://www.capterra.co.za/software/132666/pipedrive Page: 1 / 123\ Next: [Next page](https://www.capterra.co.za/software/132666/pipedrive?page=2) > Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. > > Verdict: Rated **4.5/5** by 3051 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pipedrive? Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3051 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pipedrive - **Location**: London, UK - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$19,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pipedrive offers four main CRM plans: Lite, Growth, Premium, and Ultimate. We recommend that you carefully evaluate your business needs and consider the features offered in each plan before deciding which CRM pricing model to choose. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Cambodia, Cameroon and 118 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Responses - CRM - Campaign Management - Chatbot - Client Tracking - Collaboration Tools - Communication Management - Contact Management - Customer Database - Customer History - Customer Segmentation - Data Entry - Donor Management - Email Marketing - Email Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Interaction Tracking - Landing Pages/Web Forms - Live Chat - Marketing Automation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Natural Language Processing - Onboarding - Online Forms - Performance Metrics - Personalization - Predictive Analytics - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Sales Reports - Scheduling - Search/Filter - Shared Contacts - Subscriber Management - Survey/Poll Management - Task Management - Time on Site Tracking - Transcripts/Chat History - Usage Tracking/Analytics - Visual Analytics ... and 68 more features ## Integrations (99 total) - APIANT - Act-On - ActiveCampaign - ActiveDEMAND - ActiveIQ - Acuity Scheduling - Aircall - Apollo.io - Asana - Bedrock Data - Calendly - CallHippo - Callmaker - Crossbeam - Cyclr ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sales Performance Management Software](https://www.capterra.co.za/directory/33455/sales-performance-management/software) ## Related Categories - [Sales Performance Management Software](https://www.capterra.co.za/directory/33455/sales-performance-management/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [AI Sales Assistant Software](https://www.capterra.co.za/directory/34135/ai-sales-assistant/software) - [Contact Management Software](https://www.capterra.co.za/directory/30016/contact-management/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 4. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 5. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Reviews ### "Pipedrive Drives Positive CRM Experience" — 4.0/5 > **Jay** | *19 October 2024* | Fund-Raising | Recommendation rating: 8.0/10 > > **Pros**: The calendar integrations with Google and Microsoft365. Ability to create templates for emailing. > > **Cons**: There is a reasonably steep learning curve, although the support website and the chat services are beneficial. > > The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good. ----- ### "Pipedrive Keeps Us Organized" — 5.0/5 > **Emily** | *16 October 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. > > **Cons**: The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. > > I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. ----- ### "Pipedrive customer service is so bad, that it ruins the product" — 1.0/5 > **keith** | *05 March 2025* | Computer Hardware | Recommendation rating: 3.0/10 > > **Pros**: pipedrive has a lot of features and is easy to use > > **Cons**: pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. > > not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. ----- ### "Pipedrive- A simple, Powerful CRM built for sales teams" — 5.0/5 > **Verified Reviewer** | *19 February 2026* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward > > **Cons**: Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up > > Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work ----- ### "Pipedrive for our small business" — 4.0/5 > **Kira** | *03 July 2025* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. > > **Cons**: Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. ----- Page: 1 / 123\ Next: [Next page](https://www.capterra.co.za/software/132666/pipedrive?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/132666/pipedrive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data