4.5 / 5 1280 reviews

Who Uses This Software?

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Average Ratings

1280 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    All features, full functionality.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Pipedrive
  • https://www.pipedrive.com
  • Founded 2010

About This Software

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 70,000+ paying customers spanning across 155 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful.

  • Account Alerts
  • Action Management
  • Activity Management
  • Activity Tracking
  • Analytics
  • Appointment Management
  • Asset Management
  • Auto-Dialing
  • Business Card / Badge Scanning
  • Buyer Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Management
  • Cataloging / Categorization
  • Channel Management
  • Churn Management
  • Client / Property Matching
  • Client Tracking
  • Collaboration
  • Commission Management
  • Communication Management
  • Community Management
  • Contact Discovery
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Management
  • Customer Database
  • Customer Pipeline
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Dashboard
  • Data Extraction
  • Data Management
  • Data Verification
  • Discount Management
  • Document Management
  • Email Marketing
  • Email Response Control
  • Expense Tracking
  • FAQ
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • Forecasting
  • Form Builder
  • Gamification
  • Goals / Quota Management
  • Group Management
  • Household Tracking
  • Influence Tracking
  • Interaction Tracking
  • Knowledge Management
  • Landing Pages / Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Enrichment
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Management
  • Meeting Management
  • Multi-Channel Collection
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Presentation Management
  • Product Catalog
  • Project Management
  • Property Alerts
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quote Management
  • Quotes / Proposals
  • Referral Tracking
  • Relationship Tracking
  • Request Escalation
  • Routing
  • Sales Approval
  • Sales Forecasting
  • Sales Management
  • Sales Pipeline Management
  • Scheduling
  • Search
  • Search / Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Source Tracking
  • Subscription Services
  • Survey Management
  • Team Assignments
  • Territory Management
  • Text Analysis
  • Time Management
  • Training Management
  • Trend Analysis
  • Video Content
  • Visitor Identification
  • Warranty Tracking
  • Workflow Management
  • XML / RSS

Pipedrive Latest Reviews

Automatically translated. Show original review

Pipedrive is an exceptional tool for Sales Managers and Sales Teams

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The brilliance of Pipedrive is that by implementing the tool, Sales Managers as well as business owners will find that they simultaneously build best practice Sales Management capability into their businesses.
Pipedrive really feels like it has been built by Sales Managers and Sales People, rather than by technical people, as it takes into account the things that frustrate Sales Teams the most.
For example, simplicity and ease of use is essential to ensure that Sales People adopt any new Sales Tool. Pipedrive has really embraced simplicity and ease of use. One company I work with has a team of sales people mostly above the age of 50, who have successfully adopted Pipedrive.
For Sales Managers, to have a tool to help them accurately predict whether their sales people are going to miss target, BEFORE it happens, is essential.
Pipedrive makes it easy to setup standard sales processes. And to monitor leading measures that will predict future problems. This gives Sales Managers time to take corrective action.
The tool also comes with the most powerful data import engine that I've ever worked with. So migrating legacy data into the tool is far easier than with any other tool I've worked with. All in all, I give Pipedrive a big thumbs up.

Cons: This is a minor point because it's easy to work around this problem: Pipedrive's ability to filter deal data an become frustrating as you have to setup pre-defined filters, and you very quickly get bogged down with too many filters. The workaround is to export the data into Excel and manipulate the data from there. Also, the ability to work with a pre-defined set of Products, while available in Pipedrive, is not the tools strong point. I hope to see a more refined implementation of Product capabilities in future releases. Lastly, it's important to note that the pre-defined reporting only starts to make any sense after some history of data is available. Some of the reports make sense after a few weeks of diligent use of the system by the sales team. Other reports will likely only make sense after a few months of system usage. Obviously this problem is relevant to any sales tracking system, not just Pipedrive.

Automatically translated. Show original review

Pipedrive is EXACTLY what our sales/CEO needed.

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used to use endless excel spreadsheets and Dropbox to keep the sales/CEO up to date. This system did not work very well and was not helping our sales team and president/ceo keep up to date on the status of contracts 'in the pipeline'. When I saw an ad on Facebook for Pipedrive, I instantly knew it would be a perfect fit for our organization. It's super easy to use All you need is a browser. No more excel spreadsheets, dropbox accounts, syncing issues etc. The sales team / CEO can add new 'deals' in just a few clicks. When I gave my presentation to Management, they instantly "got it" once I dragged a new deal from the first stage "initial enquiry" to the second state "contact made". When I then updated the deal to indicate that a proposal had been submitted, I dragged the deal over to the "proposal submitted" stage and everyone said "aaaaahhhhhh". Favourite Features: 1. Ease of use. - All you need is a browser and there is a mobile app. 2. Deal stages - You can drag a deal from various stages (use the default or customize with your own sales pipeline) to instantly show what stage your deal is in. You can also have MULTIPLE pipelines. For us, we have a Primary and Secondary Pipeline 3. Creating Activities / Tasks - You can assign tasks such as 'emails, lunches, phone calls, follow ups' etc and have them assigned to users. Those users get automatic email reminders the morning the task is due. 4. Indications for overdue Activities / Tasks - You can instantly see (via a green, grey, yellow or red) Icon next to each deal if you have a task that is due today, or overdue, or no task assigned yet. 5. Reporting - You can instantly see in the 'dashboard' your current sales performances such as deals won (and for how much), the dollar amount of deals in the pipeline for each week, month or quarter etc, deals lost etc. 6. Email functionality - You do not have to manually copy / paste emails into Pipedrive deals. If you use the deal specific bcc address, all information in the email is automatically entered into that deal. 7. File uploads - You can upload your presentations, proposals straight into pipedrive. 8. Customization - Just about everything is customizable. 9. Deal Rotting - Deals are highlighted in red when they are 'rotting' meaning no activity over the past X number of days. 10. Dollar Amounts - Each deal can be given a dollar amount.

Pros: Ease of use.
Deal Rotting
Deal dollar amounts
Dragging deals from the various stages
Multiple Pipelines
Outlook Email Integration
Mobile App
Everything is customizable
File uploads
Weighted deal dollar amounts
Color coded icons for activites that are due, expired, or have not been assigned yet
emails for activities that are due that day.

Cons: Sometimes when you add a deal, you ahve to refresh in order for it to show. Also when you edit a deal and add a note for example, that deal moves to the bottom or top of the list in that various stage. It would be better if that deal stays where it currently is in that stage, even if you update something in that deal.