---
description: Learn more about Samvaads price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Samvaads Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Samvaads](/software/1324155/Samvaads)

# Samvaads

Canonical: https://www.capterra.co.za/software/1324155/Samvaads

> Cloud-based customer engagement platform with shared inbox, ticketing, CRM, marketing automation, and AI-powered support tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Samvaads?

Small to midsize businesses in e-commerce, social commerce, and digital retail industries.

## About the vendor

- **Company**: SachDesk

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Start free for 14 days with up to 3 agents on email, website chat and WhatsApp. Paid plans are priced per agent, per month, billed annually: Starter adds every channel, Pro adds campaigns, journeys, AI agents and full Copilot, and Enterprise adds custom objects, SSO and the highest limits. Prices for India are in INR (₹999 / ₹1,999 / from ₹3,499) and exclude 18% GST.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Content Management
- Customer Database
- Customer History
- Customizable Branding
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Personalization
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Template Management
- Third-Party Integrations
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (1009 reviews)
2. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3494 reviews)
3. [Vision Helpdesk](https://www.capterra.co.za/software/102230/vision-helpdesk) — 4.6/5 (49 reviews)
4. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24244 reviews)
5. [WhatsApp](https://www.capterra.co.za/software/180345/whatsapp) — 4.7/5 (16488 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1324155/Samvaads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10268982/Samvaads/> |
| en-AE | <https://www.capterra.ae/software/1324155/Samvaads> |
| en-AU | <https://www.capterra.com.au/software/1324155/Samvaads> |
| en-CA | <https://www.capterra.ca/software/1324155/Samvaads> |
| en-GB | <https://www.capterra.co.uk/software/1324155/Samvaads> |
| en-IE | <https://www.capterra.ie/software/1324155/Samvaads> |
| en-IL | <https://www.capterra.co.il/software/1324155/Samvaads> |
| en-IN | <https://www.capterra.in/software/1324155/Samvaads> |
| en-NZ | <https://www.capterra.co.nz/software/1324155/Samvaads> |
| en-SG | <https://www.capterra.com.sg/software/1324155/Samvaads> |
| en-ZA | <https://www.capterra.co.za/software/1324155/Samvaads> |

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