---
description: Learn more about Laneway Reception price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Laneway Reception Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Patient Scheduling Software](/directory/33315/patient-scheduling/software) > [Laneway Reception](/software/1322886/Laneway-Reception)

# Laneway Reception

Canonical: https://www.capterra.co.za/software/1322886/Laneway-Reception

> Cloud-based phone receptionist for healthcare clinics that answers patient calls, books appointments, and sends SMS confirmations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Laneway Reception?

Small to midsize Australian healthcare clinics in chiropractic, osteopathy, physiotherapy, podiatry, psychology, allied health, and dental industries using Cliniko or Nookal booking systems.

## About the vendor

- **Company**: Laneway Reception

## Commercial Context

- **Pricing Details**: All prices are in Australian dollars, per month. Plans are month to month, with no lock-in and no setup fee. Annual prepay is also available: 12 times the monthly price with 15% more of every allowance, charged up front and non-refundable. Extra clinic locations are A$29 a month each. Laneway is not registered for GST, so no GST is charged. There is no free trial or free plan; anyone can try it first by ringing the demo clinic on 0468 136 666.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- Appointment Scheduling
- Approval Process Control
- Care Plan Management
- Confirmations/Reminders
- Electronic Payments
- HIPAA Compliant
- Mobile Access
- Online Scheduling
- Patient Communications
- Patient Education
- Patient Intake
- Patient Portal
- Patient Questionnaires
- Patient Records Management
- Payment Processing
- Reminders
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Patient Scheduling Software](https://www.capterra.co.za/directory/33315/patient-scheduling/software)

## Related Categories

- [Patient Scheduling Software](https://www.capterra.co.za/directory/33315/patient-scheduling/software)
- [Patient Engagement Software](https://www.capterra.co.za/directory/31085/patient-engagement/software)

## Alternatives

1. [Acuity Scheduling](https://www.capterra.co.za/software/128285/acuity-scheduling) — 4.8/5 (5775 reviews)
2. [SimplePractice](https://www.capterra.co.za/software/130710/simplepractice) — 4.6/5 (2828 reviews)
3. [Tebra](https://www.capterra.co.za/software/129169/tebra) — 4.0/5 (1391 reviews)
4. [SimplyBook.me](https://www.capterra.co.za/software/140086/simplybook-me) — 4.6/5 (1293 reviews)
5. [NextGen Office](https://www.capterra.co.za/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1286 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1322886/Laneway-Reception)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10267714/Laneway-Reception/> |
| en-AE | <https://www.capterra.ae/software/1322886/Laneway-Reception> |
| en-AU | <https://www.capterra.com.au/software/1322886/Laneway-Reception> |
| en-CA | <https://www.capterra.ca/software/1322886/Laneway-Reception> |
| en-GB | <https://www.capterra.co.uk/software/1322886/Laneway-Reception> |
| en-IE | <https://www.capterra.ie/software/1322886/Laneway-Reception> |
| en-IL | <https://www.capterra.co.il/software/1322886/Laneway-Reception> |
| en-IN | <https://www.capterra.in/software/1322886/Laneway-Reception> |
| en-NZ | <https://www.capterra.co.nz/software/1322886/Laneway-Reception> |
| en-SG | <https://www.capterra.com.sg/software/1322886/Laneway-Reception> |
| en-ZA | <https://www.capterra.co.za/software/1322886/Laneway-Reception> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Laneway Reception","description":"Laneway Reception is a cloud-based phone receptionist service built for Australian healthcare clinics. It answers inbound patient calls, books appointments directly into practice management software like Cliniko or Nookal, and sends SMS confirmations to patients.\n\nClinics use Laneway Reception to handle calls outside business hours or during busy periods, reducing missed calls without hiring extra staff. It connects to existing scheduling tools and follows clinic-specific call handling instructions.\n\nLaneway Reception includes after-hours call answering, appointment booking, patient messaging, and call transcripts. Clinics can review call logs and booking activity through a dashboard.\n\nThe service suits small to midsize allied health and medical clinics in Australia, including physiotherapy, psychology, and general practice settings.","image":"https://images.g2crowd.com/display-layer-screenshots/2147972/c7d617aede0ada359685e2acc7914e989e93c83daec1c5a66842a370aa6e11e4.png","url":"https://www.capterra.co.za/software/1322886/Laneway-Reception","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/1322886/Laneway-Reception#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/1322886/Laneway-Reception#faqs","mainEntity":[{"name":"What Is Laneway Reception?","@type":"Question","acceptedAnswer":{"text":"Laneway Reception is a cloud-based phone receptionist service built for Australian healthcare clinics. It answers inbound patient calls, books appointments directly into practice management software like Cliniko or Nookal, and sends SMS confirmations to patients.Clinics use Laneway Reception to handle calls outside business hours or during busy periods, reducing missed calls without hiring extra staff. It connects to existing scheduling tools and follows clinic-specific call handling instructions.Laneway Reception includes after-hours call answering, appointment booking, patient messaging, and call transcripts. Clinics can review call logs and booking activity through a dashboard.The service suits small to midsize allied health and medical clinics in Australia, including physiotherapy, psychology, and general practice settings.","@type":"Answer"}},{"name":"Who Uses Laneway Reception?","@type":"Question","acceptedAnswer":{"text":"Small to midsize Australian healthcare clinics in chiropractic, osteopathy, physiotherapy, podiatry, psychology, allied health, and dental industries using Cliniko or Nookal booking systems.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Patient Scheduling Software","position":2,"item":"/directory/33315/patient-scheduling/software","@type":"ListItem"},{"name":"Laneway Reception","position":3,"item":"/software/1322886/Laneway-Reception","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/1322886/Laneway-Reception#breadcrumblist"}]}
</script>