--- description: Learn more about RingEX price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingEX Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [RingEX](/software/132178/ringcentral-mvp) # RingEX Canonical: https://www.capterra.co.za/software/132178/ringcentral-mvp Page: 1 / 49\ Next: [Next page](https://www.capterra.co.za/software/132178/ringcentral-mvp?page=2) > Complete cloud phone system that is easy to set up and easy to manage. > > Verdict: Rated **4.2/5** by 1201 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingEX? RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1201 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$30,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, Jersey, Netherlands, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Collaboration Tools - Communication Management - Conferencing - Contact Management - Dashboard - Event Triggered Actions - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Presentation Streaming - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Screen Sharing - Softphone Software - Third-Party Integrations - Two Way Audio & Video - Two-Way Audio & Video - Video Chat - Video Conferencing - Virtual Extensions - VoIP - Voice Mail ... and 1 more features ## Integrations (9 total) - Box - Dropbox Business - Google Workspace - Microsoft 365 - Microsoft Outlook - Okta - Salesforce Platform - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) - [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software) - [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software) ## Alternatives 1. [Microsoft Teams](https://www.capterra.co.za/software/168668/microsoft-teams) — 4.5/5 (10941 reviews) 2. [Zoom Workplace](https://www.capterra.co.za/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) 3. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Google Workspace](https://www.capterra.co.za/software/168389/google-workspace) — 4.7/5 (17484 reviews) 5. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (858 reviews) ## Reviews ### "Overall I love this Software and Features" — 5.0/5 > **Albert** | *05 March 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: RingCentral's desktop notifications are a game-changer for our customer interactions. The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers > > **Cons**: I would like it to be a little easier to get it to transcribe the calls for future reference. Sometimes a customer will agree to have something done then claim we didn't let them know the cost. This could be a more automatic feature and less hoops to activate. > > Improving the call transcription process would significantly enhance our record-keeping and customer communication. Ideally, a more streamlined and automated transcription feature would minimize the current manual steps. This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings. ----- ### "RingEX Review" — 4.0/5 > **Marcus** | *15 September 2025* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. > > **Cons**: My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. > > Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. ----- ### "Centralizing our external communications" — 4.0/5 > **Connor** | *29 November 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account. > > **Cons**: We have not had great experiences with their customer support and billing teams. > > We use RingEX and Ring Central for all of our phone calls and meetings with customers. It is a great way to keep everything all in one place for our external communications. ----- ### "Ringcentral" — 5.0/5 > **Sean** | *09 December 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: That this is a great product to use for any company > > **Cons**: that you can use your desktop with the app > > that this system works with anyone and with any kind of company ----- ### "No upfront disclosure on 10DLC limitations + incorrect guidance and poor support" — 1.0/5 > **Brandon** | *07 April 2026* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: The core phone functionality works, but additional features require more setup and cost. That is about it > > **Cons**: Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent > > We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract. At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval. After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval. After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told. Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). This was also not clearly explained during the sales process, despite us outlining our requirements upfront. We have also experienced ongoing support issues. On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered. We would have made a different decision had this information been disclosed prior to signing. Overall experience: •No upfront disclosure of potential 10DLC limitations •Incorrect guidance across multiple departments during setup •Lack of transparency around required features and pricing •Slow and inconsistent support responsiveness If you plan to rely on RingCentral for SMS/10DLC, especially in regulated industries, make sure you verify eligibility and required features independently before signing. ----- Page: 1 / 49\ Next: [Next page](https://www.capterra.co.za/software/132178/ringcentral-mvp?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/132178/ringcentral-mvp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data