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What Is Pike13?

Discover Pike13, the comprehensive appointment scheduling solution for businesses. Streamline your operations with automated booking confirmations, personalized reminders, and easy calendar management. Maximize client engagement with customizable waivers and policies, and leverage our robust payment processing for seamless transactions. Stay organized on-the-go with mobile access and optimize class capacity with our waitlist feature. Join thousands of satisfied businesses who rely on Pike13!

Who Uses Pike13?

Designed for fitness and wellness businesses of all sizes, including gyms, yoga studios, personal trainers, dance studios, music schools, driving schools, gymnastics centers, and more.

Pike13 Software - Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
Pike13 Software - Pike13's reporting options all have one thing in common: each one is designed to help you make smart business decisions. Pre-built reports offer robust data to help you focus on the client and financial data that best measures the health of your business.
Pike13 Software - Embeddable widgets make it easy to display your Pike13 schedule on your website. A free Client App puts your business in your clients' pockets. Available option to brand the Client App to your business.
Pike13 Software - 99.92% uptime means business is always open. Our on-site development team works hard to provide the most reliable scheduling software available. And if you run into an issue, don't worry. Pike13 customer support is the best in the industry.
Pike13 Software - Keep client information in close reach on any device. Quickly view profile information, upcoming activities, account history, and any alerts. Use public or private Notes to add even more detail to profiles. Link dependent and guardian accounts.

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Reviews of Pike13

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
4.0
Features
3.8
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kevin
Kevin
Managing Partner in US
Verified LinkedIn User
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

What I LIKE about PIKE!

5.0 6 years ago

Comments: Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.

Pros:

High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.

Cons:

Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan.

Pike13 Response

6 years ago

Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success

Casey
swim coach in US
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Invaluable tool for our swim school

5.0 5 years ago

Comments: I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Pros:

This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Cons:

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Pike13 Response

5 years ago

Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success

Kimberly
Business Owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Limited features and terrible customer service

1.0 4 years ago

Pros:

Pike13 is easy to set up and easy to use for the most basic services.

Cons:

Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.

Pike13 Response

4 years ago

Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success

Krista
Program Director in US
Sports, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

We like it!

4.0 8 years ago

Comments: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Pros:

Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons:

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Pike13 Response

8 years ago

Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at [email protected]. Best, Kris and the Front Desk team

Jim
Finance Director in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Our experience with Pike 13.

4.0 6 years ago

Comments: Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no!
Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros:

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons:

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Pike13 Response

6 years ago

Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success