--- description: Learn more about Spidergap 360 Feedback price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spidergap 360 Feedback Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [Spidergap 360 Feedback](/software/131885/spidergap) # Spidergap 360 Feedback Canonical: https://www.capterra.co.za/software/131885/spidergap Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/131885/spidergap?page=2) > Easy to set up and customizable 360 Feedback for organizations of all sizes. Get a demo with a 360 Expert to see Spidergap in action. > > Verdict: Rated **4.8/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spidergap 360 Feedback? Spidergap is ideal for organizations who want to collect 360 Degree Feedback, and generate aggregated individual feedback reports used for personal and professional development. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 117 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Spidergap - **Location**: London, UK - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$1 099,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Spidergap pricing starts at $1,099 per year. This includes unlimited award-winning support, project consultation calls with a dedicated 360° feedback expert, and unlimited free reassessments for one year. Costs decrease as volume increases, with enterprise pricing as low as $9.89 per feedback recipient, and you’ll never pay extra for feedback providers. Arrange a demo call with a 360° expert to receive an exact cost tailored to your project’s needs. No contracts. No commitments. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Thai, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback - Competency Management - Continuous Feedback - Dashboard - Employee Database - Employee Management - Employee Portal - Employee Profiles - Feedback Management - Goal Setting/Tracking - HR Management - Individual Development Plans - Performance Management - Performance Review Management - Progress Tracking - Question Library - Reporting/Analytics - Self Service Portal - Surveys & Feedback - Training Management ## Integrations (1 total) - Microsoft Excel ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Human Resources Software](https://www.capterra.co.za/directory/5/human-resource/software) ## Related Categories - [360 Degree Feedback Software](https://www.capterra.co.za/directory/30666/360-degree-feedback/software) - [Talent Management Software](https://www.capterra.co.za/directory/10029/talent-management/software) - [Succession Planning Software](https://www.capterra.co.za/directory/30668/succession-planning/software) - [Human Resources Software](https://www.capterra.co.za/directory/5/human-resource/software) ## Alternatives 1. [Vantage Circle](https://www.capterra.co.za/software/167264/vantage-circle) — 4.7/5 (5123 reviews) 2. [Hrider](https://www.capterra.co.za/software/211585/hrider) — 4.8/5 (86 reviews) 3. [Lattice](https://www.capterra.co.za/software/151676/lattice) — 4.5/5 (203 reviews) 4. [Achievers](https://www.capterra.co.za/software/129232/employee-success-platform) — 4.8/5 (2906 reviews) 5. [EchoSpan Flexible 360](https://www.capterra.co.za/software/106417/echospan-360-degree-feedback) — 4.9/5 (74 reviews) ## Reviews ### "Efficiency and effectiveness in skills development management" — 5.0/5 > **Thomas** | *09 March 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans. > > **Cons**: Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort. > > The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees. ----- ### "My review about spidergap360 feedback" — 5.0/5 > **Anonymous User** | *12 November 2024* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: It's very useful website . I liked this website > > **Cons**: It's very good website and useful for people > > It's help me more to find the best things ----- ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" — 5.0/5 > **Christina** | *22 December 2025* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. > > **Cons**: Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. > > Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. ----- ### "Brilliant 360 platform, highly recommended" — 5.0/5 > **Katy** | *10 April 2026* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable. > > **Cons**: Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job\! > > Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me ----- ### "360 Winner - Spidergap" — 5.0/5 > **Sabrina** | *12 January 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. > > **Cons**: I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. > > My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/131885/spidergap?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/131885/spidergap) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data