Who Uses Gusto?
Gusto is built for modern employers. Easy-to-use, cloud-based HR software, backed by expert support. No need to outsource: Gusto helps you take care of your team like a pro, in record time.
What Is Gusto?
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Gusto Details
Gusto
https://gusto.com
Founded 2011
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Starting price
Free Version
Free Trial
Gusto deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Deployment
- Cloud, SaaS, Web-based
Training
- Live Online
- Webinars
- Documentation
- Videos
Gusto Features
Benefits Administration Software
- ACA Reporting
- API
- Activity Dashboard
- Applicant Tracking
- Attendance Management
- Attendance Tracking
- Benefits Administration Outsourcing
- Benefits Dashboard
- Benefits Management
- COBRA Administration
- Compensation Management
- Compliance Management
- Configurable Workflow
- Customizable Reports
- Data Import/Export
- Deduction Management
- Disability Insurance Administration
- Document Management
- Document Storage
- Employee Benefits Administration
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Self Service
- FMLA Administration
- HIPAA Compliant
- HR Management
- HSA/FSA Administration
- Health Insurance Administration
- Leave Tracking
- Life Insurance Administration
- Online Benefits Enrollment
- Payroll Management
- Performance Management
- Provider Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Retirement Plan Management
- Self Service Portal
- Sick Leave Tracking
- Third Party Integrations
- Time Off Requests
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- Workflow Management
HR Software
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Applicant Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Benefits Management
- Calendar Management
- Compensation Management
- Compliance Management
- Configurable Workflow
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- HR Management
- Job Application Management
- Learning & Development
- Leave Tracking
- Onboarding
- Payroll Management
- Performance Appraisal
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Succession Planning
- Third Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- Workflow Management
Onboarding Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Tracking
- Benefits Management
- Calendar Management
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- E-Verify/I-9 Forms
- Electronic Forms
- Electronic Signature
- Employee Database
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- Feedback Management
- HR Management
- Job Description Management
- Learning Management
- Leave Tracking
- Mentorship
- Orientation Workflow Management
- Payroll Management
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Task Management
- Third Party Integrations
- Time Off Requests
- Training Management
- Workflow Management
Payroll Software
- 401(k) Tracking
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Benefits Management
- Calendar Management
- Check Printing
- Compensation Management
- Compliance Management
- Customizable Reports
- Data Import/Export
- Direct Deposit
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- Employee Time Tracking
- Expense Tracking
- Leave Tracking
- Multi-Country
- Multi-State
- Payroll Management
- Payroll Outsourcing
- Payroll Reporting
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Self Service Portal
- Sick Leave Tracking
- Tax Compliance
- Third Party Integrations
- Time Off Requests
- Time Tracking
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- W-2 Preparation
- Wage Garnishment
- Workflow Management
Gusto Alternatives
More Gusto alternatives
Gusto Reviews
Read all reviewsOverall rating
Average score
Carly F.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/29
"Awesome Product and Support Staff"
Comments: Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.
Pros: Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.
Cons: This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.
- Reviewer Source
- Reviewed on 2020/12/29
Jenni K.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/06
"Best DIY software in the payroll market"
Comments: I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.
Pros: Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.
Cons: Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.
- Reviewer Source
- Reviewed on 2021/01/06
Hamid G.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer SupportUnrated
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Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/04/15
"An Excellent Fit for Small Businesses"
Comments: Gusto is an excellent payroll and employee management tool for small and medium sized businesses who need and want to implement a formalized employee program, without the need to create cumbersome internal systems or relying on outmoded communications tools.
Pros: Gusto makes it very easy for a small business to take on the highly regulated employee management. From onboarding and ensuring policies are distributed and we have collected records of receipt and signatures, to the ability to send care packages to our distributed workforce, our administrators and employees feel more in control.
Cons: While Gusto's interface is easy to navigate, toggling between administrator and employee view causes confusion sometimes.
- Reviewer Source
- Reviewed on 2021/04/15
Ian C.
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Overall Rating3 /5
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Ease of Use1 /5
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Features & Functionality2 /5
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Customer Support2 /5
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Value for Money1 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/21
"Wasted my time and money, was literally counting the days until the end of the fiscal year."
Comments: negative, cumbersome, patronizing, too expensive.
Pros: Nothing. I was migrated to it from XERO, when they decided to no longer do payroll
Cons: Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.
- Reviewer Source
- Reviewed on 2021/01/21
Rick M.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/23
"Payroll with a personal touch"
Comments: I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time
Pros: There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic
Cons: There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.
- Reviewer Source
- Reviewed on 2021/02/23
