Who Uses Gusto?
Gusto is built for modern employers. Easy-to-use, cloud-based HR software, backed by expert support. No need to outsource: Gusto helps you take care of your team like a pro, in record time.
What Is Gusto?
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Gusto Details
Gusto
https://gusto.com
Founded 2011
Gusto pricing overview
Gusto does not have a free version and does not offer a free trial. Gusto paid version starts at US$25,00/month.
Starting Price
US$25,00/month
Pricing Details
See Gusto's product plans at https://gusto.com/product/pricing
Free Version
No
Free Trial
No
Gusto deployment and support
Support
- Business Hours
Deployment
- Cloud, SaaS, Web
Training
- Live Online
- Webinars
- Documentation
Gusto Features
Benefits Administration Software
- ACA Reporting
- Benefits Administration Outsourcing
- Benefits Dashboard
- COBRA Administration
- Deduction Management
- Disability Insurance Administration
- Employee Benefits Administration
- FMLA Administration
- HIPAA Compliant
- HSA/FSA Administration
- Health Insurance Administration
- Life Insurance Administration
- Online Benefits Enrollment
- Provider Management
- Retirement Plan Management
HR Software
- 360 Degree Feedback
- Applicant Tracking
- Benefits Management
- Compensation Management
- Employee Database
- Employee Profiles
- Onboarding
- Payroll Management
- Performance Management
- Recruitment Management
- Self Service Portal
- Time & Attendance Management
- Time Off Management
Onboarding Software
- Document Management
- E-Verify/I-9 Forms
- Electronic Forms
- Electronic Signature
- Employee Handbook
- Job Description Management
- Orientation Workflow Management
- Self Service Portal
- Task Management
- Training Management
Payroll Software
- 401(k) Tracking
- Benefits Management
- Check Printing
- Direct Deposit
- Multi-Country
- Multi-State
- Payroll Outsourcing
- Payroll Reporting
- Self Service Portal
- Tax Compliance
- Vacation/Leave Tracking
- W-2/1099 Preparation
- Wage Garnishment
Gusto Alternatives
More Gusto alternatives
Gusto Reviews
Read all reviewsOverall rating
Average score
Alicia D.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/06/12
"I’m an employment lawyer and I consistently recommend Gusto to my clients"
Comments: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.
Pros: Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.
Cons: I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.
- Reviewer Source
- Reviewed on 2020/06/12
Rick M.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/23
"Payroll with a personal touch"
Comments: I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time
Pros: There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic
Cons: There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.
- Reviewer Source
- Reviewed on 2021/02/23
Ian C.
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Overall Rating3 /5
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Ease of Use1 /5
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Features & Functionality2 /5
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Customer Support2 /5
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Value for Money1 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/21
"Wasted my time and money, was literally counting the days until the end of the fiscal year."
Comments: negative, cumbersome, patronizing, too expensive.
Pros: Nothing. I was migrated to it from XERO, when they decided to no longer do payroll
Cons: Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.
- Reviewer Source
- Reviewed on 2021/01/21
Jenni K.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support4 /5
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Value for Money4 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/06
"Best DIY software in the payroll market"
Comments: I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.
Pros: Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.
Cons: Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.
- Reviewer Source
- Reviewed on 2021/01/06
Carly F.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
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Customer Support5 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/29
"Awesome Product and Support Staff"
Comments: Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.
Pros: Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.
Cons: This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.
- Reviewer Source
- Reviewed on 2020/12/29
