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MemberPlanet
What Is MemberPlanet?
memberplanet's full suite of membership management tools simplifies membership and day-to-day operations to keep your organization running smoothly. memberplanet's membership features empower you to drive engagement, making it simple to nurture and grow your member, donor, and volunteer base. Collect dues, automate membership renewals, manage events, provide a seamless experience with API integrations, and send instant communication via text and email.
Who Uses MemberPlanet?
memberplanet offers dynamic solutions to organizations, regardless of size, empowering staff and volunteers to manage, engage, and grow membership.
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Reviews of MemberPlanet
Complete member management with room to grow
Comments: Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.
Pros:
Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.
Cons:
While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.
Member Planet is an excellent and customizable Content Management System.
Comments: MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.
Pros:
1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it. 2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.
Cons:
The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.
Good value and good product for associations and non-profit organizations
Comments: We evaluated several other platforms- this one made the most sense by far, offered them most value and is a solid product!
Pros:
Good first step away from paper and pencil that is easily understood and used by even those not completely comfortable with technology. Team is skilled and helpful. [sensitive content hidden] in particular is a superstar on their team. Tools are relatively easy to use and quite intuitive. I would encourage continued solicitation of user feedback and continued focus on user experience to continue to develop and grow capabilities.
Cons:
Very difficult to customize or delete "required" fields. Customer support has strong online library so most things can be solved by a query into that library. Email submissions are also timely- usually within 24 hours. But...sometimes you have to get to someone quicker. Phone calls are sent directly to VM- regardless of which option you choose and response times are sluggish.
Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.
Comments: Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.
Pros:
The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.
Cons:
There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information. I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare. Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal. The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials.
memberplanet Response
4 years ago
Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help! Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.
If you are Manager -You can try this.
Comments: Overall I have experience with Memberplanet is a software platform designed to help clubs, organizations, and associations manage their membership, events, and communication. It offers features such as payment processing, volunteer management, and email communication, and has received both positive and negative feedback from users. Some users have praised its ease of use and versatility, while others have expressed concerns about the platform's user interface, customer support, and reliability.
Pros:
Memberplanet is a software platform designed for clubs, organizations, and associations to manage their membership, events, and communication. Some users have praised Memberplanet for its ease of use and versatility, as it can be customized to fit the specific needs of different groups. Additionally, its features for payment processing, volunteer management, and email communication have received positive reviews from users who appreciate the convenience and efficiency they bring to their organizations.
Cons:
While Memberplanet has received praise from some users for its features and ease of use, others have expressed concerns about certain aspects of the platform. Some users have reported issues with the user interface and navigation, finding it confusing or difficult to use. Other users have raised concerns about the platform's customer support and responsiveness, reporting long wait times or unhelpful responses from support staff. Additionally, some users have reported issues with the platform's reliability, with the platform experiencing outages or technical difficulties that disrupt their ability to manage their membership and events.
