Who Uses Userlike?

More than 10,000 companies around the globe rely on Userlike to message their customers. From small and mid-sized companies to large market leaders like Lufthansa, BMW, Porsche and more.

What Is Userlike?

Userlike combines website chat with mobile messaging.

Switch to a better method of customer communication. For your customers, support agents, sales reps and managers.

Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.

Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.

Userlike Details

Userlike

http://www.userlike.com

Founded 2011

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Userlike pricing overview

See pricing plans

Userlike has a free version and offers a free trial. Userlike paid version starts at US$90,00/month.


Starting Price

US$90,00/month See pricing details

Free Version

Yes

Free Trial

Userlike deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Userlike Features

  • Appointment Scheduling
  • Audience Segmentation
  • Chatbot
  • Email Automation
  • Group Messaging
  • Human Handover
  • Lead Distribution
  • Lead Qualification
  • Mobile Messaging
  • Multi-Channel Communication
  • Product Recommendations
  • Video Chat

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  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

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  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

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  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

View full list of Customer Satisfaction Software

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

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  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

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  • Website Visitor Tracking

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Userlike Alternatives

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Userlike Reviews

Read all reviews

Overall rating

4,6/5

Average score

Ease of Use 4,5
Customer Service 4,6
Features 4,5
Value for Money 4,4

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Share your experiences with other software buyers.

Write a Review!
Coty T.
CEO
Retail, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/09/12

"Absolutely wonderful!"

Comments: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros: Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Vendor Response

by Userlike on 2019/09/16

Thanks for your review! We're happy to hear that you're enjoying Userlike.

  • Reviewer Source 
  • Reviewed on 2019/09/12
Brayan agostinho D.
Consultor SOA
501-1 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/05/24

"beautiful real-time chat software developed on web and mobile"

Pros: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

  • Reviewer Source 
  • Reviewed on 2018/05/24
Mladen P.
doctor
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021/01/26

"Great way to be in touch"

Comments: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Pros: It is great way to build customer relationship through live chat platform.

Cons: It will be nice to have mobile app for IOS and test time should be little bit longer.

Vendor Response

by Userlike on 2021/02/02

Hi there,

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

  • Reviewer Source 
  • Reviewed on 2021/01/26
Pavel A.
Director
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020/12/01

"Software that almost ruined our business"

Comments: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Pros: Nice design, widget customisation features

Cons: Critical alert system not working properly.
240 off line messages not delivered to our inbox!
Broken chat sessions: every request from the same client creates a new conversation! nonsense!
The system stopped to send offline messages, but continued to send monthly invoices to the same main email [email protected] As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Vendor Response

by Userlike on 2021/01/06

Hello Pavel,

I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you.

I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases.

We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future.

Best regards,

Francesca

  • Reviewer Source 
  • Reviewed on 2020/12/01
Pratik K.
Software Development Engineer
Broadcast Media, 201-500 Employees
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/02/23

"User friendly | Supports offline messaging | Supports sending custom data for user identification"

Comments: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros: - Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons: - Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/02/23