Deskero

Who Uses Deskero?

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.

What Is Deskero?

Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.

Deskero Details

Deskero

http://www.deskero.com/

Founded 2012

Deskero Pricing Overview

Deskero does not have a free version but does offer a free trial. Deskero paid version starts at US$9,00/month.

-thumb
-thumb
-thumb
-thumb
-thumb

Starting Price

US$9,00/month

Pricing Details

3 paid monthly tiers ($12, $30, $120) dependent upon features.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Deskero Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

Deskero Alternatives

More Deskero alternatives

Deskero Reviews

Showing 5 of 104 reviews

Overall
4,7/5
Ease of Use
4,8/5
Customer Service
4,7/5
Features
4,5/5
Value for Money
4,6/5
Ray L.
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/07/20

"Deskero allows you to measure I.T., so that you can manage it."

Pros: Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.

Cons: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/07/20
Andrea A.
Business Development
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/08/19

"Simple, complete, scalable and customizable with API"

Comments: We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.

Pros: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Cons: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/08/19
Verified Reviewer
Used the Software for: Free Trial
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/02/05

"Good but not cheap"

Pros: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Vendor Response

by Deskero (Nabra Ltd) on 2018/03/08

Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/02/05
Stefano D.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/07/08

"Easy to implement and to use. It saves a lot of time to the company's support team."

Pros: The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Cons: Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/07/08
Marc C.
President
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/02/05

"Easy process to onboard ticketing system for our clients"

Comments: We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Pros: Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Cons: We are french based company (Quebec) and the french language pack needs a bit of update.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2020/02/05