--- description: Learn more about Deskero price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskero Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deskero](/software/131179/deskero) # Deskero Canonical: https://www.capterra.co.za/software/131179/deskero Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/131179/deskero?page=2) > Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. > > Verdict: Rated **4.7/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Deskero? Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 112 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskero - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$9,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - CRM - Call Center Management - Collaboration Tools - Customer Database - Customizable Branding - Customizable Templates - Feedback Management - Inbox Management - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - User Management - Workflow Management ## Integrations (7 total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software) - [IT Ticketing Systems](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Salesforce Service Cloud](https://www.capterra.co.za/software/136189/salesforce) — 4.5/5 (820 reviews) 5. [TeamSupport](https://www.capterra.co.za/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Amazing Helpdesk Software" — 5.0/5 > **Verified Reviewer** | *01 March 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: So easy to use and complete value for your money\! Improves the communication so effectively\! Automatic notifications are so nice - keeps everyone updated immediately about any update on the issues\! Web based and they have mobile app also that you can use to connect\! I recommend everyone to use it\! > > I love all the features\! There is nothing I don't like about it\! Maybe it would be nice to have SMS Integration so it would be nice to keep the customers informed about the important issues beside the email. ----- ### "Used for client support email ticketing help desk" — 4.0/5 > **Mark** | *12 September 2016* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great > > **Cons**: None really, we are on the entry package with a few agents and it has been working well for the last few months. > > We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. ----- ### "Simple, complete, scalable and customizable with API" — 5.0/5 > **Andrea** | *19 August 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. > > **Cons**: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. > > We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. ----- ### "Good but not cheap" — 3.0/5 > **Verified Reviewer** | *05 February 2018* | Recommendation rating: 4.0/10 > > **Pros**: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems > > **Cons**: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... ----- ### "Easy process to onboard ticketing system for our clients" — 5.0/5 > **Marc** | *05 February 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Clean and easy to understand / use interface. Support and implementation went smooth and well documented. > > **Cons**: We are french based company (Quebec) and the french language pack needs a bit of update. > > We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.za/software/131179/deskero?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/131179/deskero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data