Paycom
by Paycom
Who Uses Paycom?
Paycom's single-application software helps companies automate and streamline payroll and HR processes without sacrificing rigorous data security standards.
What Is Paycom?
Tired of cycling through endless payroll tasks and stacks of paperwork? Paycom's all-in-one payroll and HCM software provides access to robust tools for recruitment, payroll, talent and HR management, and more, in a single application. Employee information is stored securely while remaining easily accessible for important HR procedures. That saves time and stress spent re-keying information, navigating between HCM applications, searching for forms or managing complex payroll tasks.
Paycom Details
Paycom
http://www.paycom.com/
Founded 1998
Paycom Pricing Overview
Paycom does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
Deployment
Cloud, SaaS, Web
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Paycom Features
Alternative Products
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Paycom Reviews
Showing 5 of 509 reviews
Armaan D.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 2020/05/01
"Paycom is Incredible and has the best support team!"
Comments: Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.
Pros: There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.
Cons: There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.
Vendor Response
by Paycom on 2020/05/05
Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.
- Reviewer Source
- Source: GetApp
- Reviewed on 2020/05/01
Susie S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 2019/11/06
"Outstanding Product and Support"
Comments: The BEST Payroll, and HRIS system on the market hands down!
Pros: This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!
Cons: There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!
Vendor Response
by Paycom on 2019/11/07
Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.
- Reviewer Source
- Source: GetApp
- Reviewed on 2019/11/06
Joel V.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/06/26
"Review of Paycom"
Comments: My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.
Pros: I like how easy it is to use Paycom. The interface is very user friendly and easy to navigate. I use Paycom weekly to approve time sheets and process PAFs for my employees. I like that Paycom provides videos that show you how to use all their features. The mobile app is also an essential part of my work as sometimes i am not near a computer to access Paycom. The App is very easy to use and very convenient.
Cons: What i like least about Paycom is that sometime i feel like i'm clicking on a bunch of links to get to my destination. Paycom has gotten better with time but when I am in a hurry and need to get somewhere quick, it feels like it takes forever with all the links i have to click.
Vendor Response
by Paycom on 2020/06/29
Joel, thank you for the 5-star review! We're glad you find Paycom to be user friendly! We appreciate your feedback, please be sure to let us know if there are any other improvements you would like to see at [email protected]
- Reviewer Source
- Reviewed on 2020/06/26
Karissa B.
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Overall Rating3/5
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Ease of Use2/5
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Features & Functionality3/5
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Customer Support4/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/02/13
"Bait and switch, twice"
Comments: Bait and switch, twice now. Do not recommend.
Pros: Client specialist is excellent at responding.
Cons: Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.
Vendor Response
by Paycom on 2020/02/18
We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at [email protected] We look forward to speaking with you, Karissa!
- Reviewer Source
- Reviewed on 2020/02/13
Elaine R.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support3/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/12/20
"Paycom- From Manual Processes to the Modern Age"
Comments: Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.
Pros: Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.
Cons: The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.
Vendor Response
by Paycom on 2019/12/30
Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at [email protected]
- Reviewer Source
- Reviewed on 2019/12/20
