15 years helping South African businesses
choose better software

What Is Paycom?

Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Cloud-based convenience streamlines processes among employees, managers and HR by seeing analytics on headcount, turnover, overtime and more.

Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes, simplifying the employee life cycle.

Paycom Software - 1
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Reviews of Paycom

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe
Joe
Director of HR, Payroll, Accounting in US
Verified LinkedIn User
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Paycom Review

5.0 4 months ago

Pros:

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Paycom Response

4 months ago

Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.

Alan
Alan
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Paycom simplifies payroll processes for our company

4.0 10 months ago

Comments: Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

Pros:

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

Cons:

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

Paycom Response

10 months ago

We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.

Debralynn
Controller in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Review of the newly implemented Paycom system

5.0 last month New

Comments: From sales, to purchase to implementation and go live it remains a great experience.

Pros:

The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.

Cons:

The multiple authentications to log in and repeat phone calls.

Paycom Response

last month

We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review!

James
CFO in US
Consumer Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Beware of Cost and other claims

2.0 8 months ago

Comments: We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

Pros:

Mobile app is good as is the reporting in general.

Cons:

Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque.

Paycom Response

8 months ago

Hi, James. We've connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you. If you need anything further, please email us at [email protected].

Caroline
HR Director in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good Software , Bad customer service

4.0 3 months ago

Pros:

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

Cons:

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Paycom Response

2 months ago

We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at [email protected], and a team member will reach out.