--- description: Learn more about Yonyx price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Yonyx Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Yonyx](/software/130406/agi-self-service) # Yonyx Canonical: https://www.capterra.co.za/software/130406/agi-self-service Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/130406/agi-self-service?page=2) > Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner. > > Verdict: Rated **4.7/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Yonyx? Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk \& ServiceDesk, Technical Writers ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 258 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Yonyx - **Location**: Sunnyvale, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: http://corp.yonyx.com/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Access Controls/Permissions - CRM - Call Center Management - Catalog Management - Collaboration Tools - Content Management - Customizable Branding - Data Analysis Tools - Data Security - Data Visualization - Email Management - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Lead Qualification - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Performance Metrics - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Self Service Portal - Support Ticket Management - Surveys & Feedback - Text Editing - Third-Party Integrations - Workflow Management ## Integrations (34 total) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Einstein - Salesforce Field Service ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.co.za/directory/30072/online-crm/software) - [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software) - [Decision Support Software](https://www.capterra.co.za/directory/30544/decision-support/software) - [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "ResponseBPO feedback" — 5.0/5 > **Jizelle** | *29 August 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: the multiple features that allow me to configure the scripts exactly how i imagine them and expect them > > **Cons**: the number of steps taken to complete an action. complexity of setting something up > > this has been great, support is amazing. The teachings have been insightful ----- ### "Yonyx top notch" — 5.0/5 > **Nicole** | *26 November 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Once set up was finalized, user friendly for staff. One stop shop for all of our previous spreadsheets in one area. > > **Cons**: Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date. > > The interface is intuitive and customer service is excellent. User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go. ----- ### "Development of Assessment Tool" — 5.0/5 > **Anna** | *22 April 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] has been a wonderful individual to work with. He helped create a decision tree scaffold that could handle an incredibly complicated process. His knowledge and skills have make it possible for us to create an assessment tool for students to use. He also was available for calls to problem solve anything I needed. As a community college, we are not prepared to purchase expensive program so Yonyx was the best choice. It was incredibly affordable and were wonderful when working through the state purchasing process. > > **Cons**: I did quite a lot of manual work to create the program. I understand that is it difficult to standardize a process that is so unique to each academic program, so some manual work was expected. It did take a few months to build everything out. ----- ### "Simple, cost effective solutions to complex problems." — 5.0/5 > **John** | *27 November 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: \[sensitive content hidden\] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive. > > **Cons**: I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow. > > I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told \[sensitive content hidden\] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product. ----- ### "Yonix is awesome" — 5.0/5 > **Crystal** | *20 February 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Makes call flow very easy to navigate and allows customer notation to be more efficient. Can get an account notated in a snap simply by following the prompts > > **Cons**: No Cons Yonyx is awesome. It is very easy to use and very efficient. I hope we always get to use it, > > Loved using it since day 1. It is very easy to use and very efficient. I hope we always get to use it, ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/130406/agi-self-service?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/130406/agi-self-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data