What Is Synchroteam?

Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software.
Synchroteam features tracking, scheduling, dispatch, calendar, job management, reporting, CRM, invoicing and maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks, Salesforce and Zoho.
Create your free trial in <1 minute and get organized with our affordable, powerful and customizable field service solution. Live support.

Who Uses Synchroteam?

Synchroteam Field Service Management software works great for SMB, medium-sized business and enterprises in HVAC, Electrical, Inspection, Pest Control, Plumbing, Maintenance, Scheduling, & Security.

Where can Synchroteam be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)

About the vendor

  • Synchroteam
  • Founded in 2000
  • Phone Support
  • Chat

Countries available

Andorra, Argentina, Australia, Austria, Bahamas and 99 others

Languages

Czech, Dutch, English, French, German and 8 others

Synchroteam pricing

Starting Price:

US$24,00/month
  • Yes, has free trial
  • Yes, has free version

Synchroteam has a free version and offers a free trial. Synchroteam paid version starts at US$24,00/month.

Pricing plans get a free trial

About the vendor

  • Synchroteam
  • Founded in 2000
  • Phone Support
  • Chat

Countries available

Andorra, Argentina, Australia, Austria, Bahamas and 99 others

Languages

Czech, Dutch, English, French, German and 8 others

Synchroteam videos and images

Synchroteam Software - Schedule
Synchroteam Software - Map
Synchroteam Software - Invoice
Synchroteam Software - Mobile
Synchroteam Software - Connectors
View 6 more
Synchroteam video
Synchroteam Software - Schedule
Synchroteam Software - Map
Synchroteam Software - Invoice
Synchroteam Software - Mobile
Synchroteam Software - Connectors

Features of Synchroteam

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Tracking
  • Automated Scheduling
  • Automatic Time Capture
  • Availability Management
  • Barcode / Ticket Scanning
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Pest Control Companies
  • GPS
  • Image Capture
  • Inspection Management
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Online Time Tracking Software
  • Overtime Calculation
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pest Activity Tracking
  • Preventive Maintenance
  • Project Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Subcontractor Management
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Synchroteam Alternatives

BigChange Job Management Platform plans, manages, schedules & tracks your field teams in one cloud-based, easy-to-use solution.
Jobber is perfect for home service businesses that want to keep jobs on track and provide a seamless customer experience. Try it free! Learn more about Jobber
simPRO is a leading global provider of field service management software for the trades.
Your quotes, invoices, purchases and more in one system. Office access & App, electronic forms and certificates. FREE DEMO CALL & TRIAL
One cloud industry-focused field service, work and asset management solution. Digitizes the complete service contract-to-bill processes
Simplified and complete solution for your estimate and jobs, dispatch, inventory, point of sale, accounting, real time tracking.
Build and gain control of your field service business with an easy and complete platform that your entire team will love using.
Smart work management, from complex projects to simple jobs . Plan, Schedule and Complete work using a smooth user interface and apps.
Built by industry experts, AroFlo is the most trusted field service software on the market. It automates businesses & transforms lives.

Reviews of Synchroteam

Average score

Overall
4,5 (56)
Ease of Use
4,3 (56)
Customer Service
4,2 (56)
Features
4,1 (56)
Value for Money
4,4 (56)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
57%
4
38%
3
4%
1
2%
Robert Y.
Robert Y.
Owner/Head Tech in Canada
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Efficient. Informative. Useful

5,0 5 years ago

Comments: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros:

Good Inventory Good presentation of information Good mobile app Easy to use Customization

Cons:

missing some features, for example can't search by serial number

Synchroteam Response

4 years ago

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Joe L.
Field Manager in US
Telecommunications, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Initial review

5,0 3 years ago

Comments: Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros:

Streamlining of my team's dispatching process

Cons:

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Synchroteam Response

3 years ago

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Ryan P.
Ryan P.
Owner in Canada
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Not great, not terrible

3,0 5 years ago

Comments: Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Pros:

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Cons:

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Synchroteam Response

4 years ago

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Ben W.
Tech Consultant in Israel
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Software with excellent service

5,0 3 years ago

Pros:

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons:

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives Considered: AI Field Management

Reasons for Switching to Synchroteam: Much more robust. Customizable for our needs.

Synchroteam Response

3 years ago

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Britney G.
Project Administrator in US
Automotive, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Is able to fit our specific range of needs.

4,0 8 months ago

Comments: The customer service has been great. The same person who sold me the product has been available to me to set up the program, do trainings, and answer questions. That is a personal touch that doesn't go unnoticed.

Pros:

We are in a very specific industry and spread out all over the country. We use this software for smaller maintenance jobs as well as large, long-term construction projects. This is the only software that I found that could handle the range of locations and the variety of projects we do, while also integrating with our finance software via API.

Cons:

The scheduling aspect of this software is based on a team of people or one individual per job. We often have several individuals per job, traveling in and out at different times. It gets a little clumsy to create all the jobs needed to track and schedule each person individually.

Synchroteam Response

8 months ago

Thank you Britney for reviewing Synchroteam's field service management solution. We are pleased to hear that Synchroteam has been able to fit your specific range of needs. We are glad to hear our API functionality has also allowed you to connect to your invoicing software, and that you are taking advantage of our customer support. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.