Who Uses BugHerd?

BugHerd is built for people who collect & act on client feedback. An ideal tool for Agencies, Designers, Developers, Marketers and Project Managers who manage internal and external website feedback.

What Is BugHerd?

BugHerd is a visual feedback tool for websites.
Its like using sticky-notes to pin client feedback and track bugs directly on a page.

The BugHerd browser extension and sidebar sends complete and contextual info from the feedback or bug submitted (including screenshots, browser, OS & CSS selector data) to be fully managed via the project and task management kanban board.

BugHerd Details

Splitrock Studio

https://splitrock.studio/

Founded 2010

BugHerd Pricing Overview

BugHerd does not have a free version but does offer a free trial. BugHerd paid version starts at US$39,00/month.

Starting Price

US$39,00/month
See pricing details

Pricing Details

Try BugHerd, free for 14 days.

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Training

Not Offered

Support

Business Hours

Online

BugHerd Features

Bug Tracking Software
Audit Trail
Backlog Management
Collaboration
Task Management
Ticket Management
Workflow Management
Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View

BugHerd Reviews

Showing 5 of 36 reviews

Overall
4,6/5
Ease of Use
4,6/5
Customer Service
4,5/5
Features
4,3/5
Value for Money
4,6/5
Mark B.
Developer
Internet, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/02/07

"A no-brainer purchase for any agency or development team"

Comments: A pleasure to use. Easy to install and use and it makes QA testing a delight.

Pros: It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Cons: The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Vendor Response

by Splitrock Studio on 2020/02/14

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

  • Reviewer Source 
  • Reviewed on 2020/02/07
Chris S.
CEO and Creative Director
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/23

"Our clients LOVE it"

Pros: To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Cons: BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Vendor Response

by Splitrock Studio on 2020/04/29

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

  • Reviewer Source 
  • Reviewed on 2020/04/23
Chuck S.
Visual Design lead
Electrical/Electronic Manufacturing, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/06/11

"Wonderful product that does exactly what is says it does. "

Comments: Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Pros: Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Cons: A bit difficult to note changes on mobile, but it seems like that has been addressed now.

Vendor Response

by Splitrock Studio on 2020/06/16

Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.

  • Reviewer Source 
  • Reviewed on 2020/06/11
Dealdiane D.
Mr
Graphic Design, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/05/05

"Great for client and QA collaboration"

Pros: This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Cons: Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/05/05
Christian T.
Director
Media Production, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/24

"Simplify issues management and communications"

Comments: Bugherd is used with all our clients and the feedback has been great. Its easy for them to see comments on tasks they have reported and for us to see how work is progressing. We use it extensively on the build of new websites.

Pros: I love how easy it is for clients to create tickets and for us to manage them. The simple interface is easy to use and incredibly powerful. Being able to visually see tickets on the web page, make discussions easier, and tracking issues easy.

Cons: It would be great to be able to add new columns. However this is a small issue.

Vendor Response

by Splitrock Studio on 2020/04/29

Wow what a great review! Thank you Christian, we really appreciate you taking the time to outline what you love about the product. We will continue to do our very best to make collecting client feedback and tracking bugs so much easier.

  • Reviewer Source 
  • Reviewed on 2020/04/24