Mojo Helpdesk

Mojo Helpdesk

by Metadot

Who Uses Mojo Helpdesk?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.

What Is Mojo Helpdesk?

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!

Mojo Helpdesk Details

Metadot

http://www.mojohelpdesk.com

Founded 2006

Mojo Helpdesk Pricing Overview

Mojo Helpdesk has a free version and offers a free trial. Mojo Helpdesk paid version starts at US$29,00/month.

Starting Price

US$29,00/month

Pricing Details

Three three paid tiers ($29, $99, $399)

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Mojo Helpdesk Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Mojo Helpdesk Reviews

Showing 5 of 67 reviews

Overall
4,5/5
Ease of Use
4,4/5
Customer Service
4,5/5
Features
4,2/5
Value for Money
4,7/5
Dennis C.
Library/Media Tech, IT Support Tech
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017/12/11

"Handy, easy to use, economical, integrated Google support"

Comments: Workload accountability, job ticket queue management

Pros: Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing

Cons: Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

  • Reviewer Source 
  • Reviewed on 2017/12/11
Alexandra M.
IS Business Mgr
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017/12/11

"Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t"

Pros: Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Cons: Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now.
We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users.
Hoping these keeps spammers out for now.
Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago.
We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

  • Reviewer Source 
  • Reviewed on 2017/12/11
Didzis D.
CSP Delivery Lead
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2017/12/12

"Helpdesk works quite well though there are couple of limitations that really should not be."

Pros: Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy

Cons: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Vendor Response

by Metadot on 2019/10/07

Thank you for your review.

  • Reviewer Source 
  • Reviewed on 2017/12/12
Russ S.
Manager Master Data
Consumer Goods, 5 001-10 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017/12/12

"The application has been very reliable and easy to deploy across an organization. "

Comments: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pros: The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons: Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Vendor Response

by Metadot on 2019/10/07

Thanks for your review.

We are working hard to make Mojo a better product.

  • Reviewer Source 
  • Reviewed on 2017/12/12
Samuel S.
IT Technician
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018/03/13

"Easy to use ticketing system."

Pros: I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Cons: With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Vendor Response

by Metadot on 2019/10/07

Thanks for your review.

We are happy to hear you like our customization functionality.

  • Reviewer Source 
  • Reviewed on 2018/03/13