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Who Uses iVend Retail?
iVend Retail is designed for medium-sized and enterprise retailers with 10+ Stores/POS. iVend Retail works for all retail verticals, including speciality, optical and hospitality.
What Is iVend Retail?
iVend Retail is a cloud-based retail management application for retailers to provide exceptional customer experiences throughout the entire shopper journey. The SaaS application covers POS, mPOS, eCommerce, Digital Commerce, Customer Loyalty, Digital Coupons, Reporting & Analytics, Inventory and ERP integration. With iVend Retail, all departments rely on a single stream of data truth to make informed decisions faster, offer better management and streamline processes to drive profit.
iVend Retail Details
CitiXsys
http://www.citixsys.com/
Founded 2002
Compare iVend Retail with similar products
Starting price
Free Version
Free Trial
iVend Retail deployment and support
Support
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
iVend Retail Features
Customer Loyalty Software
- API
- Activity Dashboard
- Activity Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Client Portal
- Communication Management
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Discount Management
- Email Management
- Email Marketing
- Engagement Tracking
- Gamification
- Gift Card Management
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Analytics
- Real Time Data
- Referral Tracking
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- SMS Marketing
- Segmentation
- Social Media Integration
- Social Promotion
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Transaction History
- eCommerce Management
Florist Software
- ACH Payment Processing
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Automated Card Printing
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Client Portal
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customizable Branding
- Delivery Tracking
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Multi-Location
- Order Entry
- Order Management
- Order Tracking
- Point of Sale (POS)
- Price / Margin Management
- Product Catalog
- Production Tracking
- Proposal Generation
- Purchase Order Management
- QuickBooks Integration
- Real-Time Chat
- Receipt Management
- Reminders
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Routing
- Sales Reports
- Sales Tax Management
- Search/Filter
- Shopping Cart
- Stem Counting
- Third Party Integrations
- Transaction History
- User Management
- Website Integration
POS Systems
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- CRM
- Commission Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reports
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Layaway Management
- Loyalty Program
- Multi-Location
- Offline Access
- Order Management
- Ordering Automation
- Payment Processing
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Restaurant POS
- Retail Inventory Management
- Retail POS
- Returns Management
- Sales Orders
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Transaction History
- eCommerce Management
Retail Management Software
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- CRM
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Synchronization
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Mail Order
- Merchandise Management
- Multi-Currency
- Multi-Location
- Offline Access
- Order Management
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Sales Trend Analysis
- Shipping Management
- Stock Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
Retail POS Systems
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cash Management
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Discount Management
- Electronic Payments
- Electronic Signature
- Email Marketing
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Multi-Currency
- Multi-Location
- Order Management
- Point of Sale (POS)
- Price / Margin Management
- Pricing Management
- Product Catalog
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Retail Inventory Management
- Retail Management
- Returns Management
- Returns Tracking
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Touch Screen
- Transaction History
- eCommerce Management
iPad POS Software
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Bar POS
- Barcode / Ticket Scanning
- Barcode Recognition
- CRM
- Cash Management
- Clock In / Out
- Commission Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reports
- Data Import/Export
- Discount Management
- Electronic Payments
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Multi-Location
- Offline Access
- Order Management
- Partial Payments
- Point of Sale (POS)
- Pricing Management
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Restaurant POS
- Retail Inventory Management
- Returns Management
- Returns Tracking
- SSL Security
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Time Clock
- Transaction History
- eCommerce Management
iVend Retail Alternatives
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iVend Retail Reviews
Read all reviewsOverall rating
Average score
Ivan P.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for MoneyUnrated
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Likelihood to RecommendUnrated
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2013/09/02
Comments: We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution. I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating. I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems. As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2013/09/02
Willy O.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2016/08/25
"Good POS software with a lot of features and reporting capabilities"
Pros:
1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
3. You can develop custom reports using built-in report designer or Crystal Report.
4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
5. Has dashboard designer.
6. Support is very responsive.
7. Relatively inexpensive.
8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
9. Support for OPOS devices. Therefor supports a lot of devices.
Cons:
1. Add-on development is still difficult.
2. New version sometimes buggy. And the 'bugs' are usually silly.
3. They increase the license price (Did I mention that before, it is relatively inexpensive?)
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2016/08/25
Andee D.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer SupportUnrated
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Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2017/12/20
"VP of Finance"
Comments: Never would have implemented this with the consultant hours that we had to pay to even get this going.
Pros: The pro was that our partner hired one of their consultants and they assisted us directly without having contact with the vendor.
Cons: We have problem after problem implementing this software. Up to losing functionality of changing tax codes by start date and end date... ridiciulous issues. It kept having code issues for our database. Latest SAP said their code was causing a problem with SAP basic functionality and they said they would charge us to fix it.
Vendor Response
by Mia on 2018/02/08
We are sorry to hear about your experience. We have initiated a detailed investigation into the problems you make mention of and in particular a review of your support related issues. We would like the opportunity to rectify the matter as quickly as possible. A member of our team will be in touch with you to discuss further with your implementation partner. We appreciate the opportunity to make sure iVend Retail is working for you and to restore our reputation with a trusted customer, like Vereens!
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2017/12/20
Catherine G.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2018/12/04
"Overall a great POS for retail"
Comments: over all i enjoyed this POS system
Pros: I liked the functionality of being able to search by phone #, Email Address even by the dates the customer purchased their products. This pos was about 90% easy to use and dummy proof!
Cons: The search feature didn't always work, i wish if you searched by phone # iVend retail would understand some people dont put the (902) or the - between the phone #'s which made it hard to find some receipts for customers.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2018/12/04
Mary K.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for MoneyUnrated
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Likelihood to RecommendUnrated
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2012/10/16
Comments: We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank. iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb. It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers. We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 2012/10/16
