Infobip

Who Uses Infobip?

From banking to fintech and insurance, promotion to retention and on-demand brands we help you build long-term customer relationships, deliver messages and meet demand and customer expectations.

What Is Infobip?

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale.

Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

Infobip Details

Infobip

http://www.infobip.com

Founded 2006

Infobip Software - Secure
Infobip Software - Authenticate
Infobip Software - Notify
Infobip Software - Engage
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Infobip Software - Secure - thumbnail
Infobip Software - Authenticate - thumbnail
Infobip Software - Notify - thumbnail
Infobip Software - Engage - thumbnail

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Starting price

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US$49,00/month

Free Version

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Free Version Yes
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Free Trial

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Infobip deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support

Deployment

  • Cloud, SaaS, Web-based

Infobip Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management

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  • Audio / Video Conferencing
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  • CRM
  • Call Center Management
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  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Branding
  • Fax Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Mail

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  • API
  • Activity Dashboard
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  • Agent Interface
  • Alerts/Notifications
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  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workforce Management

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  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
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  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
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  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • One-to-One Messaging
  • Product Recommendations
  • Real Time Analytics
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  • Multi-Language
  • On-Demand Communications
  • Personalization
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  • SMS Messaging
  • SSL Security
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  • Tagging
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Infobip Reviews

Read all reviews

Overall rating

4,8/5

Average score

Ease of Use 4,9
Customer Service 4,6
Features 4,8
Value for Money 4,4

Review software

Share your experiences with other software buyers.

Write a Review!
Sylvia W.
E-Business
Financial Services, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/12/09

"Easy to use, once you get a hang of it"

Comments: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Pros: Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons: I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Vendor Response

by Infobip on 2020/12/15

Thank you for the review!

  • Reviewer Source 
  • Reviewed on 2020/12/09
Eva K.
Customer Experience Executive
Telecommunications, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021/07/08

"Outstanding Sms Marketing Platform"

Comments: It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Pros: Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons: The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Vendor Response

by Infobip on 2021/07/13

Thank you, Eva! We will forward your feedback to our experts.

  • Reviewer Source 
  • Reviewed on 2021/07/08
Chin han O.
Lead Software Developer
Consumer Goods, 501-1 000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2020/11/09

"Complete Platform"

Comments: So far quite smooth.
No complaints is a good thing meaning it is stable. :)

Pros: Complete suite of email, sms, push notification features.

Cons: Cost slightly high.
Huge corporations can bring cost down but they need a dev team.

Vendor Response

by Infobip on 2020/11/11

Thank you for the review!

  • Reviewer Source 
  • Reviewed on 2020/11/09
Christopher T.
Operations Manager
Logistics & Supply Chain, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/12/10

"Easy to use product"

Comments: Very comprehensive but easy to use portal.

Pros: Currently only using the sms feature which is super easy to use

Cons: The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Vendor Response

by Infobip on 2020/12/15

Hi Cristopher, thank you for taking the time to leave a review!

  • Reviewer Source 
  • Reviewed on 2020/12/10
Yaw lin C.
Sr. Director, IT
Financial Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/11/04

"User experience"

Comments: So far so good

Pros: Easy to implement n use
One central location to manage message

Cons: Is good Pricing structure can be more friendly

Vendor Response

by Infobip on 2020/11/05

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

  • Reviewer Source 
  • Reviewed on 2020/11/04