---
description: Learn more about Ticket & Back-Office Analytics price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ticket & Back-Office Analytics Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/34255/customer-retention/software) > [Ticket & Back-Office Analytics](/software/1245541/Ticket-Back-Office-Analytics)

# Ticket & Back-Office Analytics

Canonical: https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics

> Cloud-based analytics tool for written customer interactions, tracking agent performance, quality monitoring, and back-office process.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Ticket & Back-Office Analytics?

Midsize to large contact centers and enterprises in finance, telecommunications, retail, utilities, and insurance managing high volumes of written customer interactions and back-office workflows.

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Customer Data Management
- Customer Segmentation
- Engagement Tracking
- Retention Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Retention Software](https://www.capterra.co.za/directory/34255/customer-retention/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1789 reviews)
2. [TeamSupport](https://www.capterra.co.za/software/87908/teamsupport) — 4.5/5 (850 reviews)
3. [Hotjar](https://www.capterra.co.za/software/163516/hotjar) — 4.6/5 (545 reviews)
4. [Campaign Monitor by Marigold](https://www.capterra.co.za/software/76928/campaign-monitor) — 4.5/5 (506 reviews)
5. [Xoxoday](https://www.capterra.co.za/software/153149/rewards-platform) — 4.5/5 (268 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10190105/Ticket-Back-Office-Analytics/> |
| en-AE | <https://www.capterra.ae/software/1245541/Ticket-Back-Office-Analytics> |
| en-AU | <https://www.capterra.com.au/software/1245541/Ticket-Back-Office-Analytics> |
| en-CA | <https://www.capterra.ca/software/1245541/Ticket-Back-Office-Analytics> |
| en-GB | <https://www.capterra.co.uk/software/1245541/Ticket-Back-Office-Analytics> |
| en-IE | <https://www.capterra.ie/software/1245541/Ticket-Back-Office-Analytics> |
| en-IL | <https://www.capterra.co.il/software/1245541/Ticket-Back-Office-Analytics> |
| en-IN | <https://www.capterra.in/software/1245541/Ticket-Back-Office-Analytics> |
| en-NZ | <https://www.capterra.co.nz/software/1245541/Ticket-Back-Office-Analytics> |
| en-SG | <https://www.capterra.com.sg/software/1245541/Ticket-Back-Office-Analytics> |
| en-ZA | <https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.za/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Ticket & Back-Office Analytics","description":"Ticket &amp; Back-Office Analytics is a cloud-based solution that analyzes written customer interactions, including tickets, emails, and chats, to help businesses monitor and improve support operations.\n\nTicket &amp; Back-Office Analytics helps support teams track agent performance, measure response quality, and identify trends across customer inquiries. Managers can use built-in dashboards and reports to review workload distribution and service outcomes.\n\nCore features include automated ticket scoring, sentiment detection, back-office workflow tracking, and customizable reporting. The platform surfaces patterns in customer issues to help teams prioritize improvements.\n\nThe solution is best suited for small to midsize businesses in retail, telecommunications, and financial services that manage high volumes of customer support interactions.","url":"https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics","@type":"SoftwareApplication","@id":"https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics#faqs","mainEntity":[{"name":"What Is Ticket & Back-Office Analytics?","@type":"Question","acceptedAnswer":{"text":"Ticket & Back-Office Analytics is a cloud-based solution that analyzes written customer interactions, including tickets, emails, and chats, to help businesses monitor and improve support operations.Ticket & Back-Office Analytics helps support teams track agent performance, measure response quality, and identify trends across customer inquiries. Managers can use built-in dashboards and reports to review workload distribution and service outcomes.Core features include automated ticket scoring, sentiment detection, back-office workflow tracking, and customizable reporting. The platform surfaces patterns in customer issues to help teams prioritize improvements.The solution is best suited for small to midsize businesses in retail, telecommunications, and financial services that manage high volumes of customer support interactions.","@type":"Answer"}},{"name":"Who Uses Ticket & Back-Office Analytics?","@type":"Question","acceptedAnswer":{"text":"Midsize to large contact centers and enterprises in finance, telecommunications, retail, utilities, and insurance managing high volumes of written customer interactions and back-office workflows.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Retention Software","position":2,"item":"/directory/34255/customer-retention/software","@type":"ListItem"},{"name":"Ticket & Back-Office Analytics","position":3,"item":"/software/1245541/Ticket-Back-Office-Analytics","@type":"ListItem"}],"@id":"https://www.capterra.co.za/software/1245541/Ticket-Back-Office-Analytics#breadcrumblist"}]}
</script>