--- description: Learn more about Totango price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Totango Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Totango](/software/123781/totango) # Totango Canonical: https://www.capterra.co.za/software/123781/totango Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/123781/totango?page=2) > Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement. > > Verdict: Rated **3.7/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Totango? Large recurring revenue businesses that need to simplify their complex customer operations, gain revenue predictability from existing customers, or reduce churn for high-value accounts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 33 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Totango - **Location**: Redwood City, US - **Founded**: 2011 ## Commercial Context - **Pricing Details**: Package Pricing and Per User Pricing, depending on the Customers need - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Account Alerts - Account Management - Alerts/Notifications - Campaign Management - Cohort Analysis - Communication Management - Complaint Monitoring - Conversion Tracking - Customer Engagement - Customer Segmentation - Dashboard - Data Visualization - Feedback Management - Health Score - Lead Management - Multi-Channel Data Collection - Negative Feedback Management - Onboarding - Reporting/Analytics - Revenue Management - Sentiment Analysis - Survey/Poll Management - Usage Tracking/Analytics - Workflow Automation ## Integrations (12 total) - Dropbox Business - GoodData.AI - Google Docs - Jira - Microsoft Teams - NetSuite - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - Skilljar Customer Education - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software) - [Customer Advocacy Software](https://www.capterra.co.za/directory/31435/customer-advocacy/software) - [Customer Data Platforms](https://www.capterra.co.za/directory/31334/customer-data-platform/software) - [Product Analytics Software](https://www.capterra.co.za/directory/32915/product-analytics/software) - [Campaign Management Software](https://www.capterra.co.za/directory/30012/campaign-management/software) ## Alternatives 1. [monday CRM](https://www.capterra.co.za/software/1024614/monday-crm) — 4.7/5 (463 reviews) 2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Skalin](https://www.capterra.co.za/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [Custify](https://www.capterra.co.za/software/190125/custify) — 4.9/5 (122 reviews) 5. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "Totango - scalable and user friendly customer success solution" — 4.0/5 > **Ranula** | *16 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Totango is a powerful customer success platform that help companies to drive growth. It has nice real time health recording feature and give some good features for integration and user friendly interfaces > > **Cons**: pricing tiers make confusions and Limited advance analytics > > It was a smooth experience with Totango, really user friendly ----- ### "Frustrating UX, slow support, and clunky workflows" — 2.0/5 > **Olivia** | *16 March 2026* | E-Learning | Recommendation rating: 3.0/10 > > **Pros**: Totango has a broad set of customer success features in theory, including account timelines, segmentation, and SuccessBlocs for structuring workflows. The overall concept of organising customer success processes within the platform is good, even if the execution falls short. > > **Cons**: The platform is difficult to use and often feels slow and buggy. The UX is unintuitive and outdated, which makes basic workflows more time-consuming than they should be. SuccessBlocs are particularly frustrating - they are rigid and confusing to set up, and segments must be saved in very specific ways just to reuse them, which makes the system unnecessarily restrictive. The timeline view is also limited - believe it or not, in 2026 you can only search subject lines rather than the full content of activities or notes, which makes it difficult to find important information quickly. Integrations are clunky and harder to configure than they should be. Customer support has been one of the most disappointing aspects. We’ve had tickets open for months with little to no follow-up, often requiring repeated chasing to get updates. > > Overall, the experience has been frustrating. While Totango aims to provide a comprehensive customer success platform, the product feels poorly designed and difficult to work with day to day. The combination of a confusing setup, limited functionality in key areas, slow performance, and extremely slow support responses makes it difficult to rely on the platform. ----- ### "A good CRM solution" — 4.0/5 > **Julio** | *02 May 2025* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: It´s possible to integrate other platforms with it and use it as input data > > **Cons**: The support is not always as effective as it should be > > I had a good experience all around with this CRM. It's very helpful to create different layouts and use them to send various emails. ----- ### "Would not recommend" — 1.0/5 > **Jasper** | *30 October 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Email campaigns is quite handy. It comes with some templates but they are really basic. > > **Cons**: No updates, no support, UI is terrible and reporting is basic and sometimes limited to 365 days of history. > > Since the acquisition of Catalyst, we've become a number. Support is terrible (waiting time of +- 5 days) and product doesn't get mayor updates anymore. If there are updates, it's not available for EU regions. I would never use Totango again. ----- ### "Totango - Good window into customer's lifecycle" — 4.0/5 > **Robert** | *16 September 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Ability to create different views based upon the teams that you're working in, and report/dashboard creation is relatively easy. > > **Cons**: SuccessPlays, these weren't properly aligned with the line of business that I was working in, so became a nuisance. Customer Heathscore was badly calculated and of questionable value. > > Totango was introduced as a tool to be used for post sales management of customers. The intent was that it would help manage \& process tasks at various points in the customer's lifecycle, such as when they were coming up for renewal, or if there were a decrease in their heathscore. What makes or breaks it is how invested your line of business is in the solution, my peers from other lines of business saw great value in using Totango, but as my LoB didn't invest fully as we had our own self built tool, we never realised the full value. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/123781/totango?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/123781/totango) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Structured Data