---
description: Learn more about Mitel OpenScape Contact Center price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mitel OpenScape Contact Center Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Mitel OpenScape Contact Center](/software/1216525/Mitel-OpenScape-Contact-Center)

# Mitel OpenScape Contact Center

Canonical: https://www.capterra.co.za/software/1216525/Mitel-OpenScape-Contact-Center

> Mitel OpenScape Contact Center software manages customer interactions via voice, email, chat, and social media.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Mitel OpenScape Contact Center?

Mitel OpenScape Contact Center is used by healthcare, education, field service, financial services, government, hospitality, manufacturing, and retail organizations.

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Chinese, English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Call Routing
- Computer Telephony Integration
- IVR

## Integrations (11 total)

- Air
- Air
- Enterprise
- F2
- Gateway
- Mandata TMS
- PMS
- Portal
- Talkative
- VIP
- meez

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)

## Alternatives

1. [VoiceGuide IVR](https://www.capterra.co.za/software/59009/voiceguide-ivr) — 5.0/5 (2 reviews)
2. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4092 reviews)
3. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3481 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [RingEX](https://www.capterra.co.za/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1216525/Mitel-OpenScape-Contact-Center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10166315/Mitel-OpenScape-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-AU | <https://www.capterra.com.au/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-CA | <https://www.capterra.ca/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-GB | <https://www.capterra.co.uk/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-IE | <https://www.capterra.ie/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-IL | <https://www.capterra.co.il/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-IN | <https://www.capterra.in/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-NZ | <https://www.capterra.co.nz/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-SG | <https://www.capterra.com.sg/software/1216525/Mitel-OpenScape-Contact-Center> |
| en-ZA | <https://www.capterra.co.za/software/1216525/Mitel-OpenScape-Contact-Center> |

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