--- description: Learn more about Emergency Reporting price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Emergency Reporting Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Fire Department Software](/directory/30741/fire-department/software) > [Emergency Reporting](/software/121517/fire-package) # Emergency Reporting Canonical: https://www.capterra.co.za/software/121517/fire-package Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/121517/fire-package?page=2) > Manage all of your data in one place. NFIRS reporting, apparatus checks, training and events, occupancy, pre-plans, alerting and more\! > > Verdict: Rated **4.4/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Emergency Reporting? We serve first responders worldwide, including volunteer and career fire and EMS agencies, DoD, NASA, DOE, airports, and large commercial agencies with fire departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 43 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Emergency Reporting - **Location**: Bellingham, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$850,00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Emergency Reporting for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Compliance Management - Document Management - Equipment Tracking - Facility Management - Fleet Management - Incident Response Checklists - Records Management - Reporting & Statistics - Scheduling - Search/Filter - Training Management ## Integrations (1 total) - Google Maps ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Fire Department Software](https://www.capterra.co.za/directory/30741/fire-department/software) ## Related Categories - [Fire Department Software](https://www.capterra.co.za/directory/30741/fire-department/software) - [EMS Software](https://www.capterra.co.za/directory/30555/ems/software) ## Alternatives 1. [EPR FireWorks](https://www.capterra.co.za/software/162019/epr-fireworks) — 4.6/5 (74 reviews) 2. [First Due](https://www.capterra.co.za/software/179338/first-due) — 4.6/5 (58 reviews) 3. [Samsara](https://www.capterra.co.za/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 4. [AUTOsist](https://www.capterra.co.za/software/157517/autosist) — 4.7/5 (163 reviews) 5. [Aladtec](https://www.capterra.co.za/software/121452/aladtec) — 4.6/5 (17 reviews) ## Reviews ### "ER has been an amazing solution for automating Fire Dept Records, Inspections, Hydrants, Preplans, Personnel, & much more" — 5.0/5 > **Kyle** | *15 March 2025* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: The software is a great reaource to ensure NFIRS compliance and tracking daily check-offs and equipment inventory > > **Cons**: They were bought out and will be no longer availble after Nov 2025 forcing us to switch to ESO > > I was involved in the initial training and implementation to out Fire Dept and have enjoyed its features for many years ----- ### "No longer a viable solution" — 3.0/5 > **Joseph** | *09 January 2025* | Public Safety | Recommendation rating: 0.0/10 > > **Pros**: In its heyday, the software was great\! It focused on the needs of data-driven fire agencies and was somewhat customizable for the end user's needs. > > **Cons**: Over the last several years, the company stopped innovating the product. Technical support began to falter, and previously-planned enhancements were never fully-realized. > > Overall, the experience was positive. However, they were acquired by ESO in 2021, and are planning a phase-out of the platform. I don't believe they are even accepting now customers, and existing customers are leaving in droves for other vendors. ----- ### "ER for the fire service" — 4.0/5 > **Robert** | *10 January 2025* | Public Safety | Recommendation rating: 3.0/10 > > **Pros**: Fire reporting, pre-plan layouts. Inventory was captured well. > > **Cons**: The original Epcr was not favorable compared to other options on the market. > > Emergency reporting worked for our department. Since they have been purchased by ESO, there should be greater enhancement to the platform. ----- ### "So much easier than the way we use to do it." — 5.0/5 > **Grant** | *29 November 2018* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: The ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard. > > **Cons**: The technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition. > > We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it\! ----- ### "Excellent cloud based solution for fire service reporting." — 5.0/5 > **Steven** | *14 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement\! > > **Cons**: The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up. > > Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/121517/fire-package?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/121517/fire-package) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data