Who Uses Lightspeed Retail?
Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience
What Is Lightspeed Retail?
This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.
Lightspeed Retail Details
Lightspeed
http://www.lightspeedhq.com
Founded 2012
Lightspeed Retail pricing overview
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$69,00/month.
Starting Price
US$69,00/month
Pricing Details
Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Basic: $69/month Retail POS, payments (free terminal included) Starter: $99/month Retail POS, payments (free terminal included), eCommerce Standard: $119/month Retail POS, payments (free terminal included), eCommerce, accounting Advanced: $169/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty Pro: $229/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics
Free Version
No
Free Trial
Yes
Lightspeed Retail deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
- Videos
Lightspeed Retail Features
Apparel Management Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Billing & Invoicing
- Bills of Material
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Distribution Management
- Electronic Payments
- Forecasting
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Management
- Lifecycle Management
- Materials Management
- Multi-Currency
- Multi-Location
- Order Entry
- Order Management
- Order Processing
- Order Tracking
- Planning Tools
- Price / Margin Management
- Product Management
- Production Management
- Production Tracking
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Supply Chain Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
Bakery Software
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- Billing & Invoicing
- Cash Management
- Commission Management
- Credit Card Processing
- Customer Database
- Customer Management
- Customizable Reports
- Data Import/Export
- Delivery Tracking
- Discount Management
- Electronic Payments
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Labor Cost Calculator
- Loyalty Program
- Marketing Automation
- Multi-Location
- Nutrition & Ingredient Labels
- Nutrition Analysis
- Offline Access
- Order Entry
- Order Management
- Order Processing
- Payroll Management
- Point of Sale (POS)
- Price / Margin Management
- Production Management
- Promotions Management
- Purchase Order Management
- Real Time Reporting
- Recipe Management
- Recipe/Formula Costing
- Reporting & Statistics
- Returns Management
- Sales Forecasting
- Sales History
- Sales Management
- Sales Orders
- Sales Reports
- Stock Management
- Third Party Integrations
- Time Clock
Consignment Software
- API
- Activity Dashboard
- Activity Tracking
- Barcode / Ticket Scanning
- Barcode Recognition
- CRM
- Categorisation/Grouping
- Consignor Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Categories
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Label Printing
- Loyalty Program
- Multi-Currency
- Multi-Location
- Order Entry
- Order Management
- Order Tracking
- Point of Sale (POS)
- Price / Margin Management
- Price Optimization
- Promotions Management
- Purchase Order Management
- QuickBooks Integration
- Real Time Data
- Repair Tracking
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Sales Reports
- Sales Tax Management
- Self Service Portal
- Shipping Management
- Shopping Cart
- Time Clock
- Transaction History
- eCommerce Management
Ecommerce Tools for Small Businesses
- Cataloging/Categorization
- Channel Management
- Customer Accounts
- Email Marketing
- Inventory Management
- Loyalty Program
- Mobile Commerce
- Order Management
- Product Configurator
- Promotions Management
- Returns Management
- SEO Management
- Shopping Cart
Headless eCommerce Platform Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Applications Management
- Barcode / Ticket Scanning
- CRM
- Cataloging/Categorization
- Content Management
- Conversion Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer Segmentation
- Customer Touchpoints
- Data Synchronization
- De-Coupled Front & Back Ends
- Discount Management
- Electronic Payments
- Email Marketing
- Integrated Development Environment
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Loyalty Program
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Order Management
- Order Processing
- Price / Margin Management
- Product Catalog
- Product Data Management
- Promotions Management
- Purchase Order Management
- Ratings / Reviews
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- SEO Management
- Sales Orders
- Search/Filter
- Shipping Management
- Shopping Cart
- Template Management
- Third Party Integrations
- Web/Mobile App Development
- Website Management
- eCommerce Management
Inventory Control Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Printing
- Barcode Recognition
- Barcoding/RFID
- Billing & Invoicing
- Check-in/Check-out
- Cost Tracking
- Customer Database
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Forecasting
- Inventory Auditing
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Item Management
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Processing
- Order Tracking
- Point of Sale (POS)
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- SKU/UPC Codes
- Sales Orders
- Sales Reports
- Search/Filter
- Serial Number Tracking
- Shipping Management
- Stock Management
- Supplier Management
- Third Party Integrations
- Warehouse Management
Inventory Management Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cost Tracking
- Customer Database
- Customizable Reports
- Data Synchronization
- Forecasting
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Kitting
- Manufacturing Inventory Management
- Mobile Access
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Tracking
- Point of Sale (POS)
- Product Identification
- Purchase Order Management
- Purchasing & Receiving
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Search/Filter
- Shipping Management
- Status Tracking
- Stock Management
- Supplier Management
- Third Party Integrations
- Vendor Managed Inventory
- Warehouse Management
- eCommerce Management
Jewelry Store Management Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Appraisal Management
- Barcode / Ticket Scanning
- Billing & Invoicing
- CRM
- Cataloging/Categorization
- Commission Management
- Consignments
- Credit Card Processing
- Customer History
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Discount Management
- Electronic Payments
- Electronic Signature
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Jewelry Design
- Label Printing
- Loyalty Program
- Marketing Automation
- Multi-Location
- Multi-Store
- Order Processing
- Price / Margin Management
- Pricing Management
- Promotions Management
- Purchase Order Management
- RFID Scanning
- Receipt Management
- Repair Tracking
- Reporting & Statistics
- Retail Inventory Management
- Rewards Management
- Sales Orders
- Sales Trend Analysis
- Stock Management
- Supplier Management
- Tagging
- Third Party Integrations
- Vendor Management
- Wholesaler Management
Multi-Channel eCommerce Software
- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Cataloging/Categorization
- Channel Management
- Customer Accounts
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Electronic Payments
- Email Marketing
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Marketplace Integration
- Mobile Commerce
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Order Entry
- Order Management
- Order Tracking
- Product Catalog
- Product Data Management
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real-time Updates
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- SEO Management
- Sales Orders
- Sales Reports
- Sales Trend Analysis
- Shipping Labels
- Shipping Management
- Shopping Cart
- Social Commerce
- Stock Management
- Supplier Management
- Third Party Integrations
- Warehouse Management
- Website Management
- eCommerce Management
POS Systems
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- CRM
- Commission Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reports
- Discount Management
- Electronic Payments
- Electronic Signature
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Layaway Management
- Loyalty Program
- Multi-Location
- Offline Access
- Order Management
- Ordering Automation
- Payment Processing
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Restaurant POS
- Retail Inventory Management
- Retail POS
- Returns Management
- Sales Orders
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Transaction History
- eCommerce Management
Retail Management Software
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- CRM
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Synchronization
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- For Retail
- Forecasting
- Gift Card Management
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Mail Order
- Merchandise Management
- Multi-Currency
- Multi-Location
- Offline Access
- Order Management
- Point of Sale (POS)
- Promotions Management
- Purchase Order Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Reporting/Analytics
- Retail Inventory Management
- Returns Management
- Sales Orders
- Sales Reports
- Sales Trend Analysis
- Shipping Management
- Stock Management
- Third Party Integrations
- Warehouse Management
- eCommerce Management
Retail POS Systems
- API
- Accounting Integration
- Activity Dashboard
- Barcode / Ticket Scanning
- Barcode Recognition
- Billing & Invoicing
- Cash Management
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Discount Management
- Electronic Payments
- Electronic Signature
- Email Marketing
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Replenishment
- Inventory Tracking
- Loyalty Program
- Multi-Currency
- Multi-Location
- Order Management
- Point of Sale (POS)
- Price / Margin Management
- Pricing Management
- Product Catalog
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Retail Inventory Management
- Retail Management
- Returns Management
- Returns Tracking
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Touch Screen
- Transaction History
- eCommerce Management
Shopping Cart Software
- API
- Abandoned Cart Saver
- Access Controls/Permissions
- Activity Dashboard
- CRM
- Cataloging/Categorization
- Credit Card Processing
- Customer Accounts
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Email Templates
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Multi-Channel Management
- Multi-Currency
- Multi-Location
- Order Management
- Order Tracking
- Product Catalog
- Product Configurator
- Product Ratings / Reviews
- Promotions Management
- Real Time Data
- Refund Management
- Reporting & Statistics
- Returns Management
- SEO Management
- SSL Security
- Sales Orders
- Sales Trend Analysis
- Shipping Management
- Shopping Cart
- Social Media Integration
- Stock Management
- Tax Management
- Template Management
- Third Party Integrations
- eCommerce Management
eCommerce Software
- API
- Activity Dashboard
- Alerts/Notifications
- CRM
- Campaign Management
- Cataloging/Categorization
- Channel Management
- Content Management
- Credit Card Processing
- Customer Accounts
- Customizable Branding
- Customizable Templates
- Data Security
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Inventory Management
- Inventory Tracking
- Kitting
- Loyalty Program
- Mobile Access
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Store
- Order Management
- Order Processing
- Order Tracking
- Product Data Management
- Promotions Management
- Purchase Order Management
- Real Time Data
- Reporting & Statistics
- Retail Inventory Management
- Returns Management
- Reviews Management
- SEO Management
- Sales Orders
- Sales Trend Analysis
- Shipping Management
- Shopping Cart
- Social Media Integration
- Template Management
- Templates
- Third Party Integrations
- Website Management
- eCommerce Management
iPad Kiosk Software
- Automatic Reset
- Browsing Restrictions
- Data Synchronization
- Mobile Device Management
- Offline Access
- Point of Sale (POS)
- Remote Access/Control
- Self Check-in/Check-out
- Self Ordering
- Surveys & Feedback
- Timeout
iPad POS Software
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Bar POS
- Barcode / Ticket Scanning
- Barcode Recognition
- CRM
- Cash Management
- Clock In / Out
- Commission Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customizable Reports
- Data Import/Export
- Discount Management
- Electronic Payments
- Employee Management
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Multi-Location
- Offline Access
- Order Management
- Partial Payments
- Point of Sale (POS)
- Pricing Management
- Promotions Management
- Purchase Order Management
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Receipt Management
- Reporting & Statistics
- Restaurant POS
- Retail Inventory Management
- Returns Management
- Returns Tracking
- SSL Security
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Stock Management
- Third Party Integrations
- Time Clock
- Transaction History
- eCommerce Management
Lightspeed Retail Alternatives
More Lightspeed Retail alternatives
Lightspeed Retail Reviews
Read all reviewsOverall rating
Average score
Zondre W.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2019/06/14
"Great integrated system"
Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
- Reviewer Source
- Reviewed on 2019/06/14
Steve J.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/01/20
"A great all-inclusive system"
Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.
Pros: Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.
Cons: There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.
- Reviewer Source
- Reviewed on 2021/01/20
Todd D.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/19
"Good Product"
Comments: The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.
Pros: The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.
Cons: There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.
- Reviewer Source
- Reviewed on 2021/02/19
Laurel P.
-
Overall Rating3 /5
-
Ease of Use3 /5
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Features & Functionality3 /5
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Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021/02/02
"Not suited for small businesses, Big Box Store Perfect!"
Comments: Frustrating. Doosync - the migration company, by the way was awesome!
Pros: I think it makes accepting online sales easy but that's about it for me.
Cons:
I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!
Vendor Response
by Lightspeed on 2021/02/18
Hi Laurel,
Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.
Thank you,
Lightspeed POS
- Reviewer Source
- Reviewed on 2021/02/02
Justin S.
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Overall Rating5 /5
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Ease of Use5 /5
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Features & Functionality5 /5
-
Customer Support5 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/12/28
"Best decision we ever made"
Comments: The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.
Pros: Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.
Cons: There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.
- Reviewer Source
- Reviewed on 2020/12/28
