Lightspeed Retail

by Lightspeed

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

What Is Lightspeed Retail?

This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Lightspeed Retail Details

Lightspeed

http://www.lightspeedhq.com/

Founded 2012

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
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Starting price

US$79,00/month
N/A
US$499,00/month
US$129,00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial No
Free Trial No

Lightspeed Retail deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Chromebook (Desktop)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Lightspeed Retail Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Cataloging/Categorization
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Distribution Management
  • Electronic Payments
  • Forecasting
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Lifecycle Management
  • Materials Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Planning Tools
  • Price / Margin Management
  • Product Management
  • Production Management
  • Production Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Third Party Integrations
  • Warehouse Management
  • eCommerce Management

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  • Customer Database
  • Customer Management
  • Customizable Reports
  • Data Import/Export
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Calculator
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Order Entry
  • Order Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Reporting
  • Recipe Management
  • Recipe/Formula Costing
  • Reporting & Statistics
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  • Time Clock

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  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Historical Reporting
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Label Printing
  • Label Templates
  • Labeling
  • Location Tracking
  • Mobile Access
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Purchase Order Management
  • Purchasing & Receiving
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  • Receiving Labels
  • Reporting & Statistics
  • Returns Management
  • Sales Orders
  • Serial Number Tracking
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  • Inventory Management
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  • Label Printing
  • Loyalty Program
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  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Price / Margin Management
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  • Promotions Management
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  • QuickBooks Integration
  • Real Time Data
  • Repair Tracking
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  • Retail Inventory Management
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  • Sales Tax Management
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  • Shipping Management
  • Shopping Cart
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  • Order Management
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  • Price / Margin Management
  • Product Catalog
  • Product Data Management
  • Promotions Management
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  • Ratings / Reviews
  • Reporting & Statistics
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  • Returns Management
  • SEO Management
  • Sales Orders
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Template Management
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  • Web/Mobile App Development
  • Website Management
  • eCommerce Management

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  • Billing & Invoicing
  • Check-in/Check-out
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Forecasting
  • Inventory Auditing
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
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  • Item Management
  • Multi-Channel Management
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  • Multi-Location
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  • Point of Sale (POS)
  • Purchase Order Management
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  • Real Time Data
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  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SKU/UPC Codes
  • Sales Orders
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  • Search/Filter
  • Serial Number Tracking
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  • Stock Management
  • Supplier Management
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  • Order Management
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  • Purchase Order Management
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  • Gift Card Management
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  • Invoice Management
  • Jewelry Design
  • Label Printing
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Multi-Store
  • Order Processing
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • Purchase Order Management
  • RFID Scanning
  • Receipt Management
  • Repair Tracking
  • Reporting & Statistics
  • Retail Inventory Management
  • Rewards Management
  • Sales Orders
  • Sales Trend Analysis
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Vendor Management
  • Wholesaler Management

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  • Promotions Management
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Lightspeed Retail Alternatives

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Lightspeed Retail Reviews

Read all reviews

Overall rating

4,2/5

Average score

Ease of Use 4,3
Customer Service 4,2
Features 4,1
Value for Money 4,1

Review software

Share your experiences with other software buyers.

Write a Review!
Zondre W.
Zondre W.
General Manager
Retail, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/06/14

"Great integrated system"

Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

  • Reviewer Source 
  • Reviewed on 2019/06/14
Steve J.
Steve J.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/01/20

"A great all-inclusive system"

Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros: Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons: There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

  • Reviewer Source 
  • Reviewed on 2021/01/20
Blase D.
Owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021/09/02

"Perfect product for a small brick and morter store"

Pros: Easy to set up, add items to inventory. Very intuitive.

Cons: iPad printing issues, but easy to work around

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021/09/02
Josh B.
Owner
Retail, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021/03/09

"The Absolute Worst"

Comments: We’ve been in business for 5 years now (and been in the small business world for another 15). Our experience with Lightspeed is single handedly the worst experience we have ever had with any vendor, rep, or supplier. And it’s not even close. I honestly don’t even know where to start. From the over promising and under delivering on the actual integration and battling back and forth for over a month on trying to get the setup right to deciding to break our contract based on all their broken promises and waiting over a month to have someone call and talk to me about what my cancel/return options were on our existing contract. I/we are the most mellow and chill people and company on the face of the planet and I have shaked with anger 3-4 times over this whole process. As I’m writing this I’m having the sales rep (who has promised me for 27 days that a manager would call to discuss my frustrations and give me options for officially canceling our contract) is emailing me and telling me to wait 1 more day. Which he has now said 5 days in a row. I just need to talk to someone besides him, a manager, a tier higher, anybody. I’m not even expecting to get a working resolution with who I talk to. I just can’t even start with the baseline of talking to someone other than my sales rep and at day 27, I’m tired of waiting. Thus this review.

Pros: Nothing
In theory, the reporting
In theory, the inventory management

Cons: Over promised
Under delivered
Zero communication

Vendor Response

by Lightspeed on 2021/03/26

Hi Josh,

Thank you for your feedback. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We are sorry to hear you were less than satisfied.

We see that our Customer Success team have already reached out, they will continue working with you to address your concerns.

Thank you,

Lightspeed POS

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2021/03/09
Traci B.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/06/07

"Lightspeed for Retail"

Comments: We are a brick and mortar Women's Boutique and Formal Wear and have been with Lightspeed for over 5 years. We thoroughly researched many POS systems, before going with our decision and couldn't be happier. The system is easy to set up and use and simple to train employees on. The customer profiles make it easy to customize shopping experiences for all of our customers and stay in contact with them.

Pros: The customer service is excellent and available 24/7, which is critical in our business. The reports Lightspeed generates helps us better gauge sales and thus make better buys more cost effectively.

Cons: None that I can think of or have seen in competitors.

  • Reviewer Source 
  • Reviewed on 2021/06/07