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eClinicalWorks
eClinicalWorks Overview:
What Is eClinicalWorks?
eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. We help ambulatory practices, specialists, health centers, and urgent cares manage their revenue cycle, patient relationships, and Population Health initiatives. 180,000+ providers rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation.
Who Uses eClinicalWorks?
We offer innovative, customizable solutions for every setting, including primary care offices, ambulatory surgical centers, health centers, hospitals, and mobile clinics, and more than 50 specialties.
Where can eClinicalWorks be deployed?
Cloud-based
On-premise
View 4 more
Overall rating
See all reviews
Based on 390 reviews
Reviews sentiment
Positive
51%
Neutral
18%
Negative
31%
Starting Price
US$449,00
Per User, Per Month
Free trial
About the vendor
- eClinicalWorks
- Located in Indianapolis, US
- Founded in 1999
eClinicalWorks support
- Phone Support
- 24/7 (Live rep)
Countries available
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United States
Languages
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English
Compare with a popular alternative
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eClinicalWorks
US$449,00
month
Free version
Free trial
3,3 (390)
3,0 (390)
2,8 (390)
VS.
Starting Price
Pricing Options
Ease of Use
Value for Money
Customer Service
US$49,00
month
Free version
Free trial
4,5 (708)
4,2 (708)
4,3 (708)
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Top rated features
Appointment Management
SOAP notes
Top rated features
Charting
Document Management
Top rated features
HIPAA Compliant
Patient Records Management
Top rated features
Charting
Patient Records Management
Top rated features
Charting
Patient Records Management
Top rated features
Charting
Patient Records Management
Top rated features
Appointment Management
HIPAA Compliant
Top rated features
Appointment Scheduling
Document Management
Top rated features
Charting
EMR/EHR
Capterra verified reviews for eClinicalWorks
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Overall rating
Based on 390 reviews
Write a Review!
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Tiffany
Office Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 6-12 months
"ECW Review"
02 July 2025
It's been very good. The system is easy to navigate and learn. They have an excellent training section. The help desk is very quick to respond anytime I've had an issue or a question.
Pros:
It's very user friendly. I like that you can access both medical and admin information at the same time
Cons:
The inability to send in office messages attached to a patient's chart. I would like to be able to send a message to a provider regarding a patient and have it attached to the patients chart
Reviewer Source
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eClinicalWorks Response
03 July 2025
Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks.
Candice
Office manager in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"Worst EHR EVER"
02 January 2025
Pros:
They are cheaper then most! There are not many pro's been with them since 2012.
Cons:
Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR!
Reviewer Source
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Adrian
Nurse in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
"Eclinical works review"
30 March 2025
I enjoyed the software speed and efficiency as well as the ease of use when training new users
Pros:
Patient Portals, Automated Task box and appt scheduling
Cons:
Expensive and poor customer service and issues with connections
Reviewer Source
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eClinicalWorks Response
24 April 2025
Thank you for your positive feedback. We appreciate you taking the time to share your experience and are pleased to know that you had a satisfactory experience with eClinicalWorks.
Joel
physician in US
Medical Practice, Self Employed
Used the Software for: 2+ years
"20 years of using eCW -- what's it's been like for me"
17 October 2024
It's an excellent company with dedicated, ethical people. Their product just gets better, year over year. Good company.
Pros:
Their support is outstanding -- prompt, professional, kind people. The software itself makes it possible for a solo doc like me to manage the whole practice by myself. Just very fast and efficient.
Cons:
There are still more mouse clicks than I want -- I need to keep my hands on the keyboard when I'm typing -- but they're moving in the right direction every day. I've used eCW for over 20 years. Glad I chose them.
Reviewer Source
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eClinicalWorks Response
12 March 2025
Thank you for your positive review. We value your feedback and are glad to hear that your experience with us met your expectations.
Sarah
Account Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
"One of the top 3 worst Systems of all time."
03 October 2024
Bad system, they tell you everything is in one but really, it's a frank stein system and you can't ever get anyone to actually solve any issues.
Pros:
I don't like it, between the fact that you have to pay for each item instead of it being one full product and the Support being less than helpful, it's a crappy system.
Cons:
1. You have to pay for a bunch of add ons, clearing house/statements, check in and others.
2. Support sucks, they can't get into the system to change anything you have to go through an admin account which doesn't work if your admin is locked out.
3. Constant issues with connections for scripts, billing and other parts of the system.
4. Reporting in the system is no clear enough.
5. Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc.
Reviewer Source
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