---
description: Learn more about My Customer Lens price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: My Customer Lens Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [My Customer Lens](/software/1201525/My-Customer-Lens)

# My Customer Lens

Canonical: https://www.capterra.co.za/software/1201525/My-Customer-Lens

> Cloud-based client listening platform that aggregates feedback from multiple sources and uses AI text analysis to surface themes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses My Customer Lens?

Small to large law firms, accounting practices, and professional services organisations such as consulting and advisory firms.

## About the vendor

- **Company**: My Customer Lens
- **Location**: Glasgow, Timor-Leste
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 1 001–5 000, 1 001–5 000, 5 001–10 000, 5 001–10 000, 5 001–10 000, 10 000+, 10 000+, 10 000+
- **Available Countries**: United Kingdom

## Category

- [Conversational AI Platforms](https://www.capterra.co.za/directory/31596/conversational-ai-platform/software)

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4. [Zapier](https://www.capterra.co.za/software/130182/zapier) — 4.7/5 (3077 reviews)
5. [Notion](https://www.capterra.co.za/software/186596/notion) — 4.7/5 (2823 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1201525/My-Customer-Lens)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10150261/My-Customer-Lens/> |
| en-AE | <https://www.capterra.ae/software/1201525/My-Customer-Lens> |
| en-AU | <https://www.capterra.com.au/software/1201525/My-Customer-Lens> |
| en-CA | <https://www.capterra.ca/software/1201525/My-Customer-Lens> |
| en-GB | <https://www.capterra.co.uk/software/1201525/My-Customer-Lens> |
| en-IE | <https://www.capterra.ie/software/1201525/My-Customer-Lens> |
| en-IL | <https://www.capterra.co.il/software/1201525/My-Customer-Lens> |
| en-IN | <https://www.capterra.in/software/1201525/My-Customer-Lens> |
| en-NZ | <https://www.capterra.co.nz/software/1201525/My-Customer-Lens> |
| en-SG | <https://www.capterra.com.sg/software/1201525/My-Customer-Lens> |
| en-ZA | <https://www.capterra.co.za/software/1201525/My-Customer-Lens> |

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