New Relic

New Relic

by New Relic

Who Uses New Relic?

Small to large businesses focused on delivering excellent customer experience, business success, and more.

What Is New Relic?

New Relic is the industry's largest and most comprehensive cloud-based observability platform built to help customers create more perfect software. The world's best software and DevOps teams rely on New Relic to move faster, make better decisions, and create best-in-class digital experiences. If you run the software, you need to run New Relic. Learn why more than 50% of the Fortune 100 trust New Relic to make the world's software run at newrelic.com.

New Relic Details

New Relic

http://www.newrelic.com

New Relic Pricing Overview

New Relic does not have a free version but does offer a free trial. See additional pricing details for New Relic below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

New Relic Features

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace individual transactions

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CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Alerts/Notifications
Availability Testing
Event Logs
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

New Relic Reviews

Showing 5 of 133 reviews

Overall
4.5/5
Ease of Use
4.2/5
Customer Service
4.2/5
Features
4.5/5
Value for Money
3.9/5
Darshan Y.
Linux and Virtualization specialist.
Information Technology & Services, 10 001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/12/06

"One stop solution for all your APM need"

Comments: I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pros: Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Cons: New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

  • Reviewer Source 
  • Reviewed on 2019/12/06
Gagan G.
Full Stack Developer
Computer Software, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2018/08/21

"Good tool to monitor your application and it's performance"

Comments: We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Pros: The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc. Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone. Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it. It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons: Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

  • Reviewer Source 
  • Reviewed on 2018/08/21
Damon D.
Engineering Manager
Computer Software, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/03/30

"Must-have Tool for Site Monitoring"

Pros: New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support.

Cons: New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging.

  • Reviewer Source 
  • Reviewed on 2020/03/30
Verified Reviewer
Chief Technology Officer
Computer Software, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2019/12/18

"Monitoring for Applications and Systems"

Comments: We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own.

Pros: New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings.

Cons: New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features.

  • Reviewer Source 
  • Reviewed on 2019/12/18
Verified Reviewer
Tech Lead, Strategic Alliances and Business Development
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019/04/28

"Solid APM capabilities and a cloud-native approach to monitoring "

Comments: APM vendors are a dime a dozen, New Relic is one of the most experienced and it shows in the product and support.

Pros: New Relic has been around for a while, they were founded in 2008. That's over 10+ years in delivering application insights to customers. I started working with New Relic while with VMware, they were overkill for infrastructure but really shone when it came to applications. The ecosystem is active, there are plugins for many popular applications and solutions. They run big data analytics on the backend to provide insights based on patterns observed. Dashboards are easy to setup and customize, and the UI performance is snappy.

Cons: There are a ton of different products within their portfolio so it is somewhat daunting to figure out what works for you. Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs. They do offer a free trial though, like many similar products. While there are many plugins available for New Relic, they are often maintained by partners or other users and are not directly supported by New Relic.

  • Reviewer Source 
  • Reviewed on 2019/04/28