Who Uses Jitbit HelpDesk?

Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.

What Is Jitbit HelpDesk?

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.

Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.

Jitbit HelpDesk Details

Jitbit

http://www.jitbit.com

Founded 2005

Jitbit HelpDesk Pricing Overview

Jitbit HelpDesk does not have a free version but does offer a free trial. Jitbit HelpDesk paid version starts at US$13,00/month.

Starting Price

US$13,00/month
See pricing details

Pricing Details

Hosted services are broken into 4 main tiers. 3 downloaded options

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Jitbit HelpDesk Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Jitbit HelpDesk Reviews

Showing 5 of 28 reviews

Overall
4,6/5
Ease of Use
4,5/5
Customer Service
4,5/5
Features
4,2/5
Value for Money
4,3/5
Matt F.
Telecoms Engineer
Telecommunications, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/11/04

"Fantastic Self Host Helpdesk"

Pros: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual.
With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level.
The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
There is also a well build mobile application available.

Cons: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

  • Reviewer Source 
  • Reviewed on 2018/11/04
Michael M.
IT Support Supervisor
Industrial Automation, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/07/19

"Jitbit - The best Bang for the Buck!"

Comments: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Pros: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Cons: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

  • Reviewer Source 
  • Reviewed on 2019/07/19
Jeofrey Z.
IT
Transportation/Trucking/Railroad, 10 001+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/01/30

"Worst Customer Service"

Comments: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Pros: Nothing, It didn't work

Cons: It doesn't work

Vendor Response

by Alex on 2018/06/29

We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2017/01/30
Tetyana G.
IT Business Analyst
Telecommunications, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/04/28

"Easy IT ticketing"

Comments: It is great ticketing system, that gives us the full visibility of IT workload.

Pros: Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications.

Cons: No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK.

  • Reviewer Source 
  • Reviewed on 2020/04/28
Adam D.
Support Team
51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/02/21

"JitBit is the next big thing!"

Comments: If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!

Pros: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018/02/21