---
description: Learn more about Hook price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hook Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Hook](/software/1157697/Hook)

# Hook

Canonical: https://www.capterra.co.za/software/1157697/Hook

> Cloud-based customer success platform that predicts churn, surfaces health scores, generates account playbooks, and automates.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Hook?

B2B SaaS companies of any size with Customer Success, Renewals, and Revenue Operations teams focused on reducing churn and growing net revenue retention.

## About the vendor

- **Company**: Hook
- **Location**: London, UK
- **Founded**: 2020

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Available Countries**: United Kingdom

## Features

- Customer Engagement
- Onboarding
- Usage Tracking/Analytics

## Integrations (5 total)

- Agentforce
- Agentforce Sales (formerly Salesforce Sales Cloud)
- Gong
- Salesloft
- Slack

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software)
- [Product Analytics Software](https://www.capterra.co.za/directory/32915/product-analytics/software)
- [Customer Retention Software](https://www.capterra.co.za/directory/34255/customer-retention/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4092 reviews)
2. [Pipedrive](https://www.capterra.co.za/software/132666/pipedrive) — 4.5/5 (3062 reviews)
3. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1157697/Hook)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10104506/Hook/> |
| en-AE | <https://www.capterra.ae/software/1157697/Hook> |
| en-AU | <https://www.capterra.com.au/software/1157697/Hook> |
| en-CA | <https://www.capterra.ca/software/1157697/Hook> |
| en-GB | <https://www.capterra.co.uk/software/1157697/Hook> |
| en-IE | <https://www.capterra.ie/software/1157697/Hook> |
| en-IL | <https://www.capterra.co.il/software/1157697/Hook> |
| en-IN | <https://www.capterra.in/software/1157697/Hook> |
| en-NZ | <https://www.capterra.co.nz/software/1157697/Hook> |
| en-SG | <https://www.capterra.com.sg/software/1157697/Hook> |
| en-ZA | <https://www.capterra.co.za/software/1157697/Hook> |

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