15 years helping South African businesses
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What Is Bitrix24?

Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Where can Bitrix24 be deployed?

Cloud-based
On-premise

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998

Bitrix24 support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, English, French, German, Indonesian and 9 others

Bitrix24 pricing

Starting Price:

US$61,00/month
  • Yes, has free trial
  • Yes, has free version

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$61,00/month.

About the vendor

  • Bitrix
  • Located in Alexandria, US
  • Founded in 1998

Bitrix24 support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

Chinese, English, French, German, Indonesian and 9 others

Bitrix24 videos and images

Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls
View 6 more
Bitrix24 video
Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls

Features of Bitrix24

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio/Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Availability Management
  • Backup and Recovery
  • Bar Chart
  • Batch Processing
  • Benchmarking
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Brainstorming
  • Business Process Automation
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversation Intelligence
  • Create Subtasks
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions/Forums
  • Document Capture
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exhibit/Vendor Management
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Call Centers
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Workflow Editor
  • Group Management
  • Guided Selling
  • HR Management
  • IVR/Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Integrated Business Operations
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Issue Management
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Member Database
  • Member Directory
  • Membership Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multiple Data Sources
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Patient Communications
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Configurator
  • Product Lifecycle Management
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Prospecting Tools
  • Publishing Options
  • Pulse Surveys
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Recurring Tasks
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Resource Scheduling
  • Responsive Web Design
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Sprint Planning
  • Staff Management
  • Status Tracking
  • Strategic Planning
  • Subscriber Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Version Control
  • Video Conferencing
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Bitrix24 Alternatives

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Maximizer CRM is a game-changing solution designed specifically for the unique challenges that sales managers and sales teams face.
Web-based solution with lead capturing, sales forecasting, follow-ups management, contacts tracking, and accounting capabilities.
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth. Learn more about Jira
A time-centered task, project and workflow management solution, complete with beautiful dashboards and powerful AI enabled reports.
Streak is the only CRM integrated entirely within your Gmail inbox, and works alongside all your other Google Workspace applications.
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Ravetree is an award-winning work management solution for project-driven organizations.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.

Reviews of Bitrix24

Average score

Overall
4,2
Ease of Use
3,9
Customer Service
3,9
Features
4,2
Value for Money
4,2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Maszni
Maszni
Senior Web Developer in Malaysia
Verified LinkedIn User
Entertainment, 1 001–5 000 Employees
Used the Software for: 2+ years
Reviewer Source

Project management software with very good workload planning

5,0 3 years ago

Comments: Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros:

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons:

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Solution for Effective Project Management

5,0 7 months ago

Comments: Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.

Pros:

Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.

Cons:

CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.

Eric R.
Eric R.
Chief Product Officer in US
Verified LinkedIn User
Research, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

3,0 2 years ago

Comments: We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros:

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons:

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered: Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bitrix24: Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From: SugarCRM

Reasons for Switching to Bitrix24: Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Tameem
Tameem
Property Consultant in Türkiye
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My favorite CRM

5,0 2 months ago

Comments: I tried and worked with many CRM's before I stuck with Bitrix24

Pros:

So simple and collect all the tools for managing your leads together

Cons:

When the connection goes wrong, we can lose so many unsaved updates

Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and intuitive CRM without many complications

4,0 10 months ago

Comments: Bitrix24 allows us to monitor agency projects from start to finish, as well as sales processes and metrics. So we don't need a plethora of specialized platforms or pieces of software for each task; instead, we may use a unified system. It's also really convenient to keep all of your files in one place on Google Drive.

Pros:

It's a user-friendly CRM with straightforward features. There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations beginning at any point in the sales funnel.

Cons:

For our purposes, the projects section has a great deal of information, therefore we'd like it if there were a way to export, say, a task's individual subtasks in order to compile a report. When you have to hand over all the gory details of a project to a client, your efficiency takes a nosedive.

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