--- description: Learn more about Bitrix24 price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.co.za/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.co.za/software/113540/bitrix24?page=2) > Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. > > Verdict: Rated **4.2/5** by 1005 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1005 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix24 - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$69,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Albania, Andorra, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary and 36 more ## Features - Appointment Management - Attendee Management - Automated Routing - Business Process Automation - Call Routing - Campaign Management - Capacity Management - Click Tracking - Client Tracking - Communication Management - Content Publishing Options - Customer Engagement - Customer Support - Dashboard - Data Storage Management - Document Capture - Donation Management - Donor Management - Employee Scheduling - Expense Tracking - Feedback Management - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Labor Forecasting - List Management - Mass Texting - Member Database - Membership Management - Multi-User Collaboration - Pre-built Templates - Price and Cost Calculations - Prioritization - Private Network - Process Modeling & Designing - Product Configurator - Project Planning/Scheduling - Project Tracking - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Resource Scheduling - Sales Activity Management - Scheduling - Support Ticket Management - Time Tracking - Visual Analytics - Workflow Automation - Workflow Configuration ... and 278 more features ## Integrations (28 total) - 1C EV Charging - 3CX - Adobe Acrobat - Asterisk - Calendly - ChatArchitect - Claude - ComplyAdvantage - Data Studio - Google Analytics - Google Drive to OneDrive Migration Tool - Greenway Health Pay - HubSpot Sales Hub - Intuit Mailchimp Email Marketing - Jira ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Project Management Software](https://www.capterra.co.za/directory/30002/project-management/software) ## Related Categories - [Project Management Software](https://www.capterra.co.za/directory/30002/project-management/software) - [AI Marketing Tools](https://www.capterra.co.za/directory/34136/ai-marketing-tools/software) - [Internal Communications Software](https://www.capterra.co.za/directory/31014/internal-communications/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Workflow Management Software](https://www.capterra.co.za/directory/30091/workflow-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [eWay-CRM](https://www.capterra.co.za/software/152769/eway-crm) — 4.5/5 (827 reviews) 4. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18812 reviews) ## Reviews ### "Bitrix24 Review" — 5.0/5 > **Sifiso** | *16 June 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Rated among the top project management software solutions for ease of use, collaboration, and task tracking. > > **Cons**: The interface can feel cluttered and overwhelming, especially for new users. There is a steep learning curve because of the large number of features. Some users find the mobile app less intuitive than the desktop version. Customization and setup can be time-consuming for small teams. Performance may occasionally feel slow, particularly when working with large amounts of data. Certain advanced features are only available on higher-tier plans. > > What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. The initial setup and customization process also required more effort than expected ----- ### "Bitrix24 Review" — 5.0/5 > **Nonjabulo** | *14 December 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps. > > **Cons**: What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out. > > My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features. ----- ### "Great all in one CRM solution" — 5.0/5 > **Orçun** | *31 January 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Best part of Bitrix24 that I love is it combines all resources I require in one CRM. > > **Cons**: Bitrix24 is quite hard to use at the start and learning curve is so long. ----- ### "System IT und Marketing" — 4.0/5 > **Sven** | *04 June 2025* | Renewables & Environment | Recommendation rating: 7.0/10 > > **Pros**: We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. > > **Cons**: The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. > > We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. ----- ### "Terrible experience that only gets worse" — 2.0/5 > **Larissa** | *23 September 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: Almost nothing, if i'm being honest. I can find most of the features in any of the best software companies in the market right now. > > **Cons**: I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We're experiencing an error with card merging that's been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn't work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise it sends automated messages with the old/incorrect information. We're constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it's actually Bitrix. We're starting to evaluate new platforms to migrate our entire operation, and it's going to be a lot of work, but it looks like it'll be worth it. ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.co.za/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data