ShopKeep

ShopKeep

by ShopKeep

Who Uses ShopKeep?

Small to medium-sized retail, quick-service, full-service restaurants, and bars in the United States.

What Is ShopKeep?

ShopKeep gives tens of thousands of independent businesses the power to sell in store and online, take payments, and manage their day-to-day operations. Businesses use ShopKeep to manage their inventory and employees, build an eCommerce store, send invoices, access real-time sales reports, and more: all from one seamless, intuitive platform. Our products, services, and award-winning retail analytics and customer care have helped small businesses grow for over a decade.

ShopKeep Details

ShopKeep

https://www.shopkeep.com

Founded 2008

ShopKeep Pricing Overview

ShopKeep has a free version and does not offer a free trial.

Free Version

Yes

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Training

Live Online

Webinars

Support

24/7 (Live Rep)

Business Hours

Online

ShopKeep Features

Bakery Software
Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe/Formula Costing
Recipe/Formula Management
Sales History
Sales Management
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Payment Processing Services Integration
Receipt Printing
Recurring Billing
Signature Capture
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

ShopKeep Reviews

Showing 5 of 668 reviews

Overall
4,3/5
Ease of Use
4,4/5
Customer Service
4,2/5
Features
4/5
Value for Money
4,1/5
Angie F.
Owner
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/06/28

"Puts Square to shame"

Comments: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Reviewer Source 
  • Reviewed on 2019/06/28
Denise K.
Owner
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/11/05

"Review of ShopKeep"

Comments: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons: I know this sounds crazy but I really don't have any negatives with this system.

  • Reviewer Source 
  • Reviewed on 2019/11/05
James M.
Owner
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 2019/10/21

"Starts Off Great "

Comments: Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Pros: This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Cons: Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

  • Reviewer Source 
  • Reviewed on 2019/10/21
David G.
Director of Retail and Merchandise Operations
Sports, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/10/29

"Good System For Smaller Minor League Sports Teams"

Comments: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Pros: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Cons: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

  • Reviewer Source 
  • Reviewed on 2019/10/29
Darin S.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/10/22

"Choose Shopkeep for Concern, Response and Continued Improvement!"

Comments: Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!

Pros: Easy to use, intuitive, flexible, the product has continued to improve and evolve in the 4.5 years I've been using it. 24 hr. assistance

Cons: I wish there was a way to download Inventory by supplier or category. The ability to download and print or at least just print more reports would be helpful. Becoming increasingly difficult to get assistance in a timely manner without carrying the premium pay level of service. I occasionally do off-site events such as as festivals, and have group events where I need to ring up wine purchases. Unfortunately these don't occur frequently enough to justify paying a monthly fee for a second register so for those types of things we have to use the Square App and then manually adjust inventory.

  • Reviewer Source 
  • Reviewed on 2019/10/22