--- description: Learn more about Vtiger CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vtiger CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Vtiger CRM](/software/112491/vtiger-crm) # Vtiger CRM Canonical: https://www.capterra.co.za/software/112491/vtiger-crm Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/112491/vtiger-crm?page=2) > Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. > > Verdict: Rated **4.3/5** by 339 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vtiger CRM? Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 339 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vtiger - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$12,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - sales@vtiger.com for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Canada, France, Hong Kong SAR China, India, Ireland, Israel, Kuwait, Netherlands, Qatar, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Automated Routing - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Collaboration Tools - Contact Management - Customer Database - Customizable Fields - Customizable Reports - Data Import/Export - Document Storage - Email Management - Email Marketing - Engagement Tracking - For Insurance Industry - Forecasting - Inbox Management - Interaction Tracking - Knowledge Base Management - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Scoring - Lead Segmentation - Marketing Automation - Mobile Access - Multi-Channel Communication - Opportunity Management - Performance Metrics - Pipeline Management - Predictive Analytics - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Segmentation - Self Service Portal - Social Media Integration - Support Ticket Management - Task Management - Third-Party Integrations - Workflow Management ... and 1 more features ## Integrations (33 total) - Adobe Commerce - Asterisk - Clickatell - Docusign - Dropbox - Exotel - Gmail - Google Calendar - Google Contacts - Google Docs - Google Drive - Gupshup - HubSpot Agent Hub - Intuit Data Protect - LinkedIn for Business ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Lead Management Software](https://www.capterra.co.za/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.co.za/directory/30072/online-crm/software) - [CRM for Small Businesses ](https://www.capterra.co.za/directory/31583/small-business-crm/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18812 reviews) 5. [Dynamics 365](https://www.capterra.co.za/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "Client Management Hero" — 4.0/5 > **Verified Reviewer** | *03 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: You can literally do everything on this software by just a few clicks, it enables you to analyze and improve your team and pipeline performance. > > **Cons**: Well because of the time difference I am barely available for their trainings, but the team does try to accommodate everyone. > > The customer support is very helpful and they always strive to improve the system. ----- ### "About Vtiger CRM" — 5.0/5 > **Verified Reviewer** | *10 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Vtiger CRM is a good user friendly and afforadable price > > **Cons**: Vtiger CRM have integration limitations and some performence issues > > My overall experience with Vtiger CRM has been positive. It’s a powerful all-in-one solution that helps streamline sales, marketing, and customer support processes ----- ### "vtigercrm2112" — 3.0/5 > **Denis** | *23 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Comprehensive all-in-one CRM for sales, marketing, and support. Strong contact and lead management capabilities. > > **Cons**: Initial setup and customization can be complex. Duplicate lead management could be improved. Integration limitations with some external applications. > > Strong automation capabilities, and excellent customization. While setup and administration can require some effort. ----- ### "Vtiger CRM Has Impressive Features that Streamlines Our Operations" — 5.0/5 > **Piergiorgio Tamiazzo** | *10 July 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The user interface of Vtiger CRM is outstanding, making it a remarkable customer relationship management solution. The customer support team of Vtiger CRM is friendly. > > **Cons**: With Vtiger CRM, we do not experience problems. The features of this customer relationship platform are wonderful. ----- ### "Solid CRM with useful customer management features" — 3.0/5 > **Kian** | *09 June 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place. I like that it brings CRM and helpdesk features together, which makes it easier to keep track of customers and follow-ups. > > **Cons**: Some parts of the system can feel a little dated or take time to get used to, especially when customising workflows, fields, and settings. The interface could be a bit smoother in some areas. > > My overall experience with Vtiger CRM has been positive. It is a solid CRM that helps improve organisation, customer tracking, and team efficiency. Once it is set up properly, it becomes a helpful tool for managing customer relationships and daily business tasks. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.za/software/112491/vtiger-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/112491/vtiger-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data