HR Acuity

HR Acuity

by HR Acuity

Who Uses HR Acuity?

Healthcare Higher Education Financial Services Technology Manufacturing K-12 Hospitality Other Industry

What Is HR Acuity?

Today's workplaces are shaken by risk. You can't prevent every employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate and analyze with HR Acuity - the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward-looking analytics, and provide trusted experiences for your people.

HR Acuity Details

HR Acuity

http://www.hracuity.com

Founded 2006

HR Acuity Pricing Overview

HR Acuity does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

HR Acuity Features

Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

HR Acuity Reviews

Showing 5 of 22 reviews

Overall
4,3/5
Ease of Use
4,3/5
Customer Service
4,6/5
Features
4,2/5
Value for Money
4/5
Verified Reviewer
Sales Associate
Apparel & Fashion, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/04/23

"Consistent"

Pros: Great for consistent record keeping, easier UX and interface to follow.

Cons: I do not have any cons that I can think of to mention.

Vendor Response

by HR Acuity on 2019/04/24

Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization.
Best,
Deb Muller
CEO, HR Acuity

  • Reviewer Source 
  • Reviewed on 2019/04/23
Buster M.
Driver Relations Specialist
Transportation/Trucking/Railroad, 10 001+ Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2016/10/26

"Thoughts on HR Acuity"

Comments: We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary. However, to me the most important thing about HR Acuity is the outstanding customer support they provide. The few times that we have had program problems, they were quick to respond and get it fixed. Their support staff is friendly, knowledgeable and thorough. And by their manner, you know that they really care about you as a customer. They are glad to answer any questions you may have and listen to any suggestions. They also make sure that you are satisfied with the problem resolution. I highly recommend HR Acuity.

Pros: Its easy to use, but makes sure you provide needed information.

Cons: It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

Vendor Response

by HR Acuity on 2017/01/17

Hi Buzz,
I love to hear that our support team is so responsive to your needs. When we shared your Capterra feedback, they told me you are one of their favorite (and best) users! I'm not sure you are aware but we recently released an enhancement that allows your super admin to reopen cases when necessary. That should solve your issue with attachments as well. Please let us know if there is anything else we can do to help or if you have other suggestions.
Best, Deb Muller - CEO

  • Reviewer Source 
  • Reviewed on 2016/10/26
Sharon W.
ER Specialist
Retail, 10 001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2017/07/21

"Overall good product"

Comments: Able to access other cases colleagues worked on
User friendly
Reporting functionality

Pros: Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.

Cons: Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

  • Reviewer Source 
  • Reviewed on 2017/07/21
Maureen C.
HR Director
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    4/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2010/10/22

"Superb Aide to Conducting Professional Consistent Investigations"

Comments: High quality, cost effective product. Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.

Pros: HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation. The seasoned investigator will appreciate the orderly flow of the system which forces you to slow down and document each step of the process well. The result after the investigation is done and the final report is complete, is a case report that is detailed and consistent from investigation to investigation. I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.

Cons: The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.

  • Reviewer Source 
  • Reviewed on 2010/10/22
Patt H.
Compensation Specialist
Health, Wellness & Fitness, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2016/11/30

"Primary use for tracking FMLA"

Comments: We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation.

Pros: HRIS interface allows basic information to be populated

Cons: I would like to see "Issue Description" to be included in the pop up window

Vendor Response

by HR Acuity on 2017/01/17

Hi Patt,
Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement.
Best, Deb Muller - CEO

  • Reviewer Source 
  • Reviewed on 2016/11/30