---
description: Learn more about Kelma price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kelma Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Kelma](/software/1108510/Kelma)

# Kelma

Canonical: https://www.capterra.co.za/software/1108510/Kelma

> Kelma is AI chat software that learns website content to answer visitor questions in real time across multiple languages.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Kelma?

Our B2B AI chatbot platform serves small-to-enterprise businesses across high-volume digital industries, specifically targeting E-Commerce, SaaS, Healthcare, Real Estate, and Financial Services.

## About the vendor

- **Company**: Kelma

## Commercial Context

- **Starting Price**: €0,00
- **Pricing model**: Other (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: Australia, Canada, France, Germany, Italy, Malta, Netherlands, Spain, United Kingdom, United States

## Features

- Automated Responses
- Automated Routing
- Chatbot
- Customer Support
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Transfers/Routing

## Integrations (13 total)

- Calendly
- Discord
- Freshdesk
- HubSpot CRM
- Instagram
- Jira
- Messenger
- Microsoft Teams
- Pipedrive
- Slack
- Telegram
- WhatsApp
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.capterra.co.za/directory/32448/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.capterra.co.za/directory/32448/chatbot/software)
- [AI Agents for Customer Support](https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [Brevo Marketing Platform](https://www.capterra.co.za/software/132996/brevo) — 4.6/5 (3521 reviews)
2. [Pipedrive](https://www.capterra.co.za/software/132666/pipedrive) — 4.5/5 (3062 reviews)
3. [Notion](https://www.capterra.co.za/software/186596/notion) — 4.7/5 (2825 reviews)
4. [Writesonic](https://www.capterra.co.za/software/219972/writesonic) — 4.8/5 (2102 reviews)
5. [Paylocity](https://www.capterra.co.za/software/86714/webpay) — 4.3/5 (1933 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1108510/Kelma)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10053107/Kelma/> |
| en-AE | <https://www.capterra.ae/software/1108510/Kelma> |
| en-AU | <https://www.capterra.com.au/software/1108510/Kelma> |
| en-CA | <https://www.capterra.ca/software/1108510/Kelma> |
| en-GB | <https://www.capterra.co.uk/software/1108510/Kelma> |
| en-IE | <https://www.capterra.ie/software/1108510/Kelma> |
| en-IL | <https://www.capterra.co.il/software/1108510/Kelma> |
| en-IN | <https://www.capterra.in/software/1108510/Kelma> |
| en-NZ | <https://www.capterra.co.nz/software/1108510/Kelma> |
| en-SG | <https://www.capterra.com.sg/software/1108510/Kelma> |
| en-ZA | <https://www.capterra.co.za/software/1108510/Kelma> |

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