---
description: Learn more about Loxia AI price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Loxia AI Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Loxia AI](/software/1106272/Loxia-AI)

# Loxia AI

Canonical: https://www.capterra.co.za/software/1106272/Loxia-AI

> Loxia AI is customer service software that automates support and sales for luxury e-commerce through voice, chat, and WhatsApp.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Loxia AI?

✅ Retail&#10;✅ E-Commerce&#10;✅ Luxury Goods \&amp; Jewelry&#10;✅ Consumer Goods&#10;✅ Hospitality&#10;✅ Fashion \&amp; Apparel&#10;✅ Financial Services

## About the vendor

- **Company**: Loxia AI

## Commercial Context

- **Starting Price**: €349,00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English, French, German, Italian, Japanese, Korean, Spanish
- **Available Countries**: Australia, Canada, France, Germany, Italy, Japan, Singapore, Spain, United Kingdom, United States

## Features

- CRM
- Conversation Intelligence
- Knowledge Base Management
- Task Automation

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (999 reviews)
2. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3467 reviews)
3. [Vision Helpdesk](https://www.capterra.co.za/software/102230/vision-helpdesk) — 4.6/5 (48 reviews)
4. [Qiscus](https://www.capterra.co.za/software/1026338/qiscus) — 4.4/5 (7 reviews)
5. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18802 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1106272/Loxia-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10050900/Loxia-AI/> |
| en-AE | <https://www.capterra.ae/software/1106272/Loxia-AI> |
| en-AU | <https://www.capterra.com.au/software/1106272/Loxia-AI> |
| en-CA | <https://www.capterra.ca/software/1106272/Loxia-AI> |
| en-GB | <https://www.capterra.co.uk/software/1106272/Loxia-AI> |
| en-IE | <https://www.capterra.ie/software/1106272/Loxia-AI> |
| en-IL | <https://www.capterra.co.il/software/1106272/Loxia-AI> |
| en-IN | <https://www.capterra.in/software/1106272/Loxia-AI> |
| en-NZ | <https://www.capterra.co.nz/software/1106272/Loxia-AI> |
| en-SG | <https://www.capterra.com.sg/software/1106272/Loxia-AI> |
| en-ZA | <https://www.capterra.co.za/software/1106272/Loxia-AI> |

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