---
description: Learn more about hearBack price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: hearBack Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/31024/review-management/software) > [hearBack](/software/1100995/hearBack)

# hearBack

Canonical: https://www.capterra.co.za/software/1100995/hearBack

> hearBack is software that helps businesses collect and auto-respond to Google reviews using AI to boost local search rankings.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses hearBack?

HearBack is designed for restaurants, salons, barbers, dentists, gyms, cafés, hotels, contractors, clinics, pet grooming services, cleaning services, and auto services.

## About the vendor

- **Company**: hearBack

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Chinese, English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Response Management
- Review Monitoring
- Review Notification

## Support Options

- Email/Help Desk
- Chat

## Category

- [Feedback and Reviews Management Software](https://www.capterra.co.za/directory/31024/review-management/software)

## Alternatives

1. [Opinew](https://www.capterra.co.za/software/181008/opinew-product-reviews) — 4.8/5 (42 reviews)
2. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1465 reviews)
3. [Trustpilot](https://www.capterra.co.za/software/169618/trustpilot) — 4.5/5 (1205 reviews)
4. [Text Request](https://www.capterra.co.za/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (704 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1100995/hearBack)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10045664/hearBack/> |
| en-AE | <https://www.capterra.ae/software/1100995/hearBack> |
| en-AU | <https://www.capterra.com.au/software/1100995/hearBack> |
| en-CA | <https://www.capterra.ca/software/1100995/hearBack> |
| en-GB | <https://www.capterra.co.uk/software/1100995/hearBack> |
| en-IE | <https://www.capterra.ie/software/1100995/hearBack> |
| en-IL | <https://www.capterra.co.il/software/1100995/hearBack> |
| en-IN | <https://www.capterra.in/software/1100995/hearBack> |
| en-NZ | <https://www.capterra.co.nz/software/1100995/hearBack> |
| en-SG | <https://www.capterra.com.sg/software/1100995/hearBack> |
| en-ZA | <https://www.capterra.co.za/software/1100995/hearBack> |

-----

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