---
description: Learn more about Onsite Support price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Onsite Support Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Onsite Support](/software/1098349/Onsite-Support)

# Onsite Support

Canonical: https://www.capterra.co.za/software/1098349/Onsite-Support

> Onsite Support is AI-driven helpdesk software unifying tickets across marketplaces, enabling agents to resolve issues instantly.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Onsite Support?

Onsite Support is used by ecommerce brands, online retailers, marketplace sellers, customer support departments, and direct-to-consumer companies.

## About the vendor

- **Company**: Threecolts

## Commercial Context

- **Starting Price**: US$299,00
- **Pricing model**: Flat Rate
- **Pricing Details**: The pricing information for Onsite Support is minimal, focusing on a single monthly plan with a fixed price and included features.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management

## Integrations (8 total)

- Instagram
- JustCall
- Messenger
- SMS
- SMS
- Shopify
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
2. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3460 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1786 reviews)
5. [Intercom](https://www.capterra.co.za/software/134347/intercom) — 4.5/5 (1134 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1098349/Onsite-Support)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10043189/Onsite-Support/> |
| en-AE | <https://www.capterra.ae/software/1098349/Onsite-Support> |
| en-AU | <https://www.capterra.com.au/software/1098349/Onsite-Support> |
| en-CA | <https://www.capterra.ca/software/1098349/Onsite-Support> |
| en-GB | <https://www.capterra.co.uk/software/1098349/Onsite-Support> |
| en-IE | <https://www.capterra.ie/software/1098349/Onsite-Support> |
| en-IL | <https://www.capterra.co.il/software/1098349/Onsite-Support> |
| en-IN | <https://www.capterra.in/software/1098349/Onsite-Support> |
| en-NZ | <https://www.capterra.co.nz/software/1098349/Onsite-Support> |
| en-SG | <https://www.capterra.com.sg/software/1098349/Onsite-Support> |
| en-ZA | <https://www.capterra.co.za/software/1098349/Onsite-Support> |

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