--- description: Learn more about At Last price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: At Last Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Returns Management Systems (RMS)](/directory/34035/returns-management/software) > [At Last](/software/1095632/At-Last) # At Last Canonical: https://www.capterra.co.za/software/1095632/At-Last Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/1095632/At-Last?page=2) > Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. > > Verdict: Rated **5.0/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses At Last? At Last serves retailers, DTC brands, and third-party logistics providers. Our primary users are e-commerce managers, ops managers, and customer service leads managing returns at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 14 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: At Last ## Commercial Context - **Starting Price**: £0,00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: At Last is available with four plans including for free with no carriage or software csots on our 'Return to Zero' plan. Transparent flat per-return pricing on all paid plans. 'Return to Zero' — Free forever. Zero-cost returns plan with no software fees and no usage caps. Customer-paid shipping at pre-negotiated rates. Includes branded portal, exchanges, store credit, multi-channel returns and international coverage. 'Starter' — £95/month. For brands offering free returns to UK customers. 100 returns included monthly, then £0.50 per additional return. Pre-negotiated UK carrier rates (InPost, Royal Mail, Evri, DPD). 'Pro' — £225/month. Lower per-return cost at £0.25, plus free international customer returns to 200+ countries, API access and advanced automation. 'Custom' — Contact sales. Enterprise pricing for high-volume retailers and 3PLs. Multi-portal setup, parent-child accounts, dedicated account management and tailored onboarding. 14-day free trial on paid plans. All tiers include 100% UK-based support. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Guernsey, Ireland, Isle of Man, Jersey, United Kingdom ## Features - Customer Portal - Exchange Management - Label Printing - Order Tracking - Refund Management - Shipping Management - Warehouse Management ## Integrations (7 total) - BigCommerce - Linnworks - Magento 2 Order Management - Mirakl - Shopify - Shopify Plus - WooCommerce ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Returns Management Systems (RMS)](https://www.capterra.co.za/directory/34035/returns-management/software) ## Alternatives 1. [Redo](https://www.capterra.co.za/software/1071824/Redo) — 5.0/5 (21 reviews) 2. [AfterShip](https://www.capterra.co.za/software/178663/aftership) — 4.9/5 (473 reviews) 3. [ReturnGO](https://www.capterra.co.za/software/1013374/returngo) — 5.0/5 (29 reviews) 4. [Swap Commerce](https://www.capterra.co.za/software/1062905/swap-commerce) — 5.0/5 (14 reviews) 5. [Samsara](https://www.capterra.co.za/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (1008 reviews) ## Reviews ### "A game-changing portal solution for managing returns across our website and various marketplaces." — 5.0/5 > **Mike** | *07 May 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Cons**: Nothing, we have found the solution we were looking for in At Last. They offer the partnership we need to grow the business and implement the feedback we receive. > > As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough\! ----- ### "Brilliant partners from day one" — 5.0/5 > **Richard** | *19 June 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: We've worked with At Last since their early days and it's been genuinely impressive to watch both the platform and team grow. The platform is intuitive, reliable and seamless for both our internal teams and consumers. However, their biggest strength is their team: incredibly friendly, responsive and always willing to help. Nothing ever feels like too much trouble, and any questions or issues are dealt with quickly and professionally. > > **Cons**: Next to nothing. As with any growing platform, there have been occasional feature requests or enhancements we'd have liked to see over the years, but the team have always been receptive to feedback and continuously improved the product. > > At Last has been a fantastic partner for us. The returns process is straightforward for our consumers and easy for our team to manage, helping us deliver a smooth post-purchase experience. Beyond the platform itself, the support and relationship we've built with the team has been excellent. They're proactive, knowledgeable and genuinely care about their customers' success. We'd happily recommend At Last to other brands looking for a reliable returns solution. ----- ### "An easy to use portal for customers and good return shipping rates" — 5.0/5 > **Cameron** | *04 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Really great team behind it and responsive customer service. They are also constantly improving the software based on user requested features. > > **Cons**: Any issues I have had in the past they fix. It would feel unfair to complain about any feature as I am sure it will get fixed in the near future. ----- ### "At Last an outstanding bit of software\!\!" — 5.0/5 > **Liddi** | *15 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Such an easy to use portal, with minimal faff\! The returns process is slick and we have not yet experienced any issues\! The customer support from \[sensitive content hidden\] is top notch\! > > **Cons**: I genuinely cannot think of anything, it is bug free and easy to use\! I guess if I have to say anything at all, is that searching for a specific return in the portal could be more user friendly, however because of the way we use the portal, this doesn't cause us issues. > > Friendly team, easy to use portal, providing a much better service for our customers, Stress free set up and all round outstanding bit of software. ----- ### "Positively impacted the way we handle returns" — 5.0/5 > **Megan** | *06 May 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: We initially had no strong structure in place for a returns process, with customers having to reach out to us to arrange a return and arrange their own delivery. Now with At Last, customers have a portal they can use to create their own return and get a returns label. We like that there are customisable options for reason returns, so we can really start to understand our return reason patterns. On our end, we can easily see our list of returns in At Last, with a clear view of the order number, date of return, tracking number link, and delivery status. It's made returns a lot more visible and manageable for us. > > **Cons**: Our con to At Last would be that there is currently not an alert or notification feature. Currently, we need to check At Last from time to time to check for new returns, but with a notification our team would no longer have to check and keep track of which returns are new. > > Our experience has been great, with brilliant support from \[sensitive content hidden\] from the start. She explained At Last in great detail to us, and the team were excited to get to know our business needs and how At Last might help with some of our issues. At Last has cut down on a lot of work for our Customer Service team, helping to make our returns process much easer on both our end and the customer's end. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/1095632/At-Last?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/1095632/At-Last) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data