Five9 Predictive Dialer

Five9 Predictive Dialer

by Five9

Who Uses Five9 Predictive Dialer?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

What Is Five9 Predictive Dialer?

Improve your talk time by 300% with Five9's Predictive Dialer. Automated dialing algorithms ensure the next caller is available when the next agent is ready. Your agents will spend less time dialing or listening to busy signals, and more time talking to customers, with easily adjustable dialing modes to fit your business needs. Five9 helps manage your lists and campaigns, monitor calls, report in real-time, coach agents and comply with TCPA. See why 2000+ customers trust Five9.

Five9 Predictive Dialer Details

Five9

http://www.five9.com

Founded 2001

Five9 Predictive Dialer Pricing Overview

Five9 Predictive Dialer does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Five9 Predictive Dialer Features

Predictive Dialer Software
Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Lead Management
List Management

Five9 Predictive Dialer Reviews

Showing 5 of 373 reviews

Overall
4,2/5
Ease of Use
4,2/5
Customer Service
4,3/5
Features
4,1/5
Value for Money
4/5
Wendee C.
Reset Specialist
Automotive, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/11/06

"My job my life"

Comments: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Pros: This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Cons: Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Vendor Response

by Five9 on 2018/11/16

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

  • Reviewer Source 
  • Reviewed on 2018/11/06
Kimber C.
Management
Consumer Services, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/10/01

"If you want the best..."

Comments: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Pros: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Cons: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Vendor Response

by Five9 on 2019/10/14

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

  • Reviewer Source 
  • Reviewed on 2019/10/01
Gilbert F.
Vendor Manager
Consumer Goods, 501-1 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/06/09

"Five9 Review"

Comments: Handle time efficiencies have been realized and a greater insight to where and how agents spend their time. It integrated well with our proprietary CRM.

Pros: The product is easy to use, reporting is flexible and insightful. Because of Five9's capabilities we were able to move our in house agents to a work from home agent with little to no effort at the beginning of the Pandemic.

Cons: I don't like that data, both production and call recording is only kept for 60 days unless there are additional costs incurred. If you are on a tight budget, this restriction is extremely inconvenient.

Vendor Response

by Five9 on 2020/06/25

Hi Gil,

Thank you for your response and for taking the time to share your feedback. We are happy that you are having a great experience.

Best regards,
Five9

  • Reviewer Source 
  • Reviewed on 2020/06/09
Christopher M.
Administrator
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2019/08/06

"Hard to implement, but robust"

Comments: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Pros: Once you get it going, which isn't easy at all, it doesn't quit running.

Cons: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

  • Reviewer Source 
  • Reviewed on 2019/08/06
Savanna S.
Customer Service rep
Consumer Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/06/01

"Costumer service rep"

Pros: It’s easy to use just enter your password and you’re in username is already saved.

Cons: Wish password would save so I can log in without always typing!

Vendor Response

by Five9 on 2020/06/25

Thank you Savanna for taking the time to share your feedback.

Best,
Five9

  • Reviewer Source 
  • Reviewed on 2020/06/01