--- description: Learn more about ConnectWise PSA price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.co.za/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard - Document Management - IT Asset Tracking - IT Reporting - Inventory Management - Issue Auditing - Issue Management - Knowledge Management - Maintenance Scheduling - Patch Management - Performance Metrics - Prioritization - Problem Management - Project Management - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Scheduling - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) ## Alternatives 1. 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[SuperOps](https://www.capterra.co.za/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Reviews ### "ConnectWise PSA great App" — 4.0/5 > **Verified Reviewer** | *05 June 2024* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Its easy to use and very user friendly, and quick to use to remote into someone's pc. > > **Cons**: Sometimes I couldn't remote into someone's pc, so had reinstall the app, even if it was updated. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28 April 2025* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: There is a large number of things you can do in and use for in PSA. > > **Cons**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13 December 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Cons**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- ### "Great Ticket Management" — 4.0/5 > **Mitch** | *22 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. > > **Cons**: Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. > > Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. ----- ### "Pleased Overall" — 4.0/5 > **Lorenzo** | *24 March 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. > > **Cons**: Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. > > Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.za/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data