---
description: Learn more about Patient Hub price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Patient Hub Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Patient Portal Software](/directory/30857/patient-portal/software) > [Patient Hub](/software/1074306/Patient-Hub)

# Patient Hub

Canonical: https://www.capterra.co.za/software/1074306/Patient-Hub

> Patient Hub is a patient engagement software offering appointment notifications, waiting list validation, and NHS app integration.
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Patient Hub?

Patient Hub is a patient engagement software offering appointment notifications, waiting list validation, and NHS app integration.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Netcall
- **Location**: Hemel Hempstead, UK
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Appointment Scheduling
- Billing & Invoicing
- Client Portal
- For Medical Purposes
- Self Service Portal

## Support Options

- Chat

## Category

- [Patient Portal Software](https://www.capterra.co.za/directory/30857/patient-portal/software)

## Alternatives

1. [Carepatron](https://www.capterra.co.za/software/195467/care-patron) — 4.4/5 (843 reviews)
2. [Jane](https://www.capterra.co.za/software/178984/jane-app) — 4.8/5 (494 reviews)
3. [Practice Better](https://www.capterra.co.za/software/159263/better) — 4.8/5 (96 reviews)
4. [athenaOne](https://www.capterra.co.za/software/98735/athenaone) — 3.8/5 (907 reviews)
5. [SimplePractice](https://www.capterra.co.za/software/130710/simplepractice) — 4.6/5 (2822 reviews)

## Reviews

### "Patient Hub improved our patient communications overnight." — 5.0/5

> **James** | *30 July 2025* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Patient Hub has been transformative for our service.  The deployment was fully supported by the Netcall Team and their approach of ensuring customers can 'self manage' has ensured that we continue to be engaged with how patients transition to using the patient hub over the past year.

The Patient Hub Team have also been very responsive to requested improvements through their Ideas Portal and many of our suggestions have ben taken on board.   

Waiting List Validation in particular has been a huge success and allowed us to communicate with patients to ensure that those who are offered an appointment actually still need one.  This has saved the Trust millions in potentially lost or unneeded appointment being sent out
> 
> **Cons**: Going big bang deployment for the whole of the Trust was a bit overwhelming; however this was due to necessity, not recommendation.  

New features can often be deployed without us noticing due to the complexity of patient hub.
> 
> Fantastic. 
Patient Hub is very user friendly for set up and maintaining.
Its modular approach ensures you can concentrate at a project level to deploy and the Academy makes certain that your teams are well trained in how to get the best from Patient Hub.

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### "Transforming Patient Engagement and Operational Efficiency with Patient Hub" — 5.0/5

> **Sarah** | *11 June 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Here at Harrogate \& District NHS FT, we use Netcall’s Patient Hub module to manage waiting list validation. The platform is visually appealing, easy to navigate, and provides clear, accessible management information, making it highly effective for both staff and patients.

We’ve seen a notable improvement in patient response rates, which has helped us reduce our waiting list size, lower DNAs, and improve clinic utilisation. The Netcall team are incredibly supportive, working closely with us to optimise the platform’s use and ensure we get the most from it.
> 
> **Cons**: There is very little to not like about Patient Hub, we are looking forward to taking the upgraded platform shortly so we can expire a patient link, this has been problematic for delayed responses, however, we are pleased it has been addressed by Netcall.
> 
> With its seamless integration, Patient Hub has enabled us to streamline workflows, reduce administrative burden, and enhance patient communication. We highly recommend it to other Trusts looking to modernise and improve efficiency.

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### "Patient Hub review" — 5.0/5

> **Rob** | *11 February 2025* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Very easy to setup and configure to bring instant results from financial savings to high patient satisfaction. Its reduced our calls into the services and given us a new way for patients to interact with the booking teams. New functionality comes on with each release, so our digital offering gets enhanced virtually every quarter.
> 
> **Cons**: Not much really, there are some smaller user cases where letters continue to be manually sent, but Netcall actively work through them to enhance the functionality.
> 
> Very good. Its has a wide impact in Outpatients and you can see how it will spread into diagnostics and Inpatient admissions.

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### "An NHS Trust Using Patient Hub" — 5.0/5

> **Sally** | *05 February 2025* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: A broad range of highly reliable functionality that is easy to integrate with hospital EPR system.  Intuitive modules that are straight forward to configure and customise content to the needs of hospital services and patients.  All functionality (appointment notifications, surveys, patient pathway updates and communications) have been well received staff and patients.  We have seen some significant efficiencies as a result of introducing Patient Hub.  Patient engagement is around 80% and patient satisfaction is \>93%.
> 
> **Cons**: I'm struggling to think of anything I don't like about Patient Hub. It does what it says on the tin, and it does it reliably.
> 
> Straight forward to implement. A reliable patient communication system that is well received by staff and patients.  Great support and responsive customer service from supplier.

## Links

- [View on Capterra](https://www.capterra.co.za/software/1074306/Patient-Hub)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027727/Patient-Hub/> |
| en-AE | <https://www.capterra.ae/software/1074306/Patient-Hub> |
| en-AU | <https://www.capterra.com.au/software/1074306/Patient-Hub> |
| en-CA | <https://www.capterra.ca/software/1074306/Patient-Hub> |
| en-GB | <https://www.capterra.co.uk/software/1074306/Patient-Hub> |
| en-IE | <https://www.capterra.ie/software/1074306/Patient-Hub> |
| en-IL | <https://www.capterra.co.il/software/1074306/Patient-Hub> |
| en-IN | <https://www.capterra.in/software/1074306/Patient-Hub> |
| en-NZ | <https://www.capterra.co.nz/software/1074306/Patient-Hub> |
| en-SG | <https://www.capterra.com.sg/software/1074306/Patient-Hub> |
| en-ZA | <https://www.capterra.co.za/software/1074306/Patient-Hub> |

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