--- description: Learn more about Prospect CRM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Prospect CRM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Prospect CRM](/software/107031/prospectsoft-crm-software) # Prospect CRM Canonical: https://www.capterra.co.za/software/107031/prospectsoft-crm-software Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/107031/prospectsoft-crm-software?page=2) > The \#1 CRM built for B2B product businesses – Prospect CRM connects your stock, customers \& sales for smarter, faster growth. > > Verdict: Rated **4.8/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Prospect CRM? B2B wholesalers, distributors \& manufacturers using Unleashed, Katana, Cin7, Xero, QuickBooks, Access Dimensions, Sage 50, or similar systems to manage stock, pricing \& customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 141 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: The Access Group - **Location**: Colchester, UK - **Founded**: 1996 ## Commercial Context - **Starting Price**: £177,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: - Start-Up CRM: £177/month (includes 4 users) - \*Most Popular\* Professional CRM: £351/month (4+ users) - Advanced CRM: £1,933/month (15+ users) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, Swedish - **Available Countries**: Australia, Guernsey, Isle of Man, Jersey, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - CRM - Calendar/Reminder System - Commenting/Notes - Contact Management - Customizable Reports - Data Import/Export - Document Storage - Email Management - Interaction Tracking - Lead Management - Lead Qualification - Marketing Automation - Mobile Access - Pipeline Management - Purchase Order Management - Quotes/Estimates - Reporting/Analytics - Sales Forecasting - Sales Pipeline Management - Segmentation - Social Media Integration - Task Management - Third-Party Integrations - Workflow Management ## Integrations (17 total) - Access FactoryMaster MRP - Access Financials - Cin7 Core - Cin7 Omni - Gmail - Katana Cloud Inventory - Klaviyo - Mailchimp - Microsoft 365 - Microsoft Power BI - Pegasus - QuickBooks Online - Sage 50 Accounting - Stripe - Unleashed ... and 2 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Distribution Software](https://www.capterra.co.za/directory/30079/distribution/software) - [Online CRM Software](https://www.capterra.co.za/directory/30072/online-crm/software) - [CRM for Small Businesses ](https://www.capterra.co.za/directory/31583/small-business-crm/software) - [Manufacturing Software](https://www.capterra.co.za/directory/30918/manufacturing/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Kylas Sales CRM](https://www.capterra.co.za/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Implementation Failed. System Never Became Operational" — 1.0/5 > **Bielle** | *25 February 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The underlying idea behind the platform is good, and the team was consistently polite and responsive during support interactions. The vision of creating a CRM layer specifically for wholesale businesses is compelling in theory. > > **Cons**: Unfortunately, the system never became operationally reliable despite several months of onboarding and troubleshooting. Core functionality required for daily use was not working as expected, particularly sales order workflows and syncing with CIN7. Account data was inconsistent, records duplicated or missing, and reporting could not be trusted without cross-checking against other systems. Instead of reducing administrative workload, the platform introduced additional manual processes while we waited for unresolved fixes. For a CRM intended to sit at the centre of wholesale operations, this made adoption impossible. > > Our overall experience was extremely time-consuming with no functional outcome. We invested significant internal resources attempting to implement Prospect into a live wholesale environment, engaging in multiple meetings, support cycles, and workarounds over several months. Despite this effort, the platform never reached a point where it could reliably support day-to-day operations. A CRM should simplify workflows and provide confidence in data and decision-making. In our case, it added complexity and operational risk instead. We are now seeking termination after an unsuccessful implementation. I would strongly recommend that businesses thoroughly test real operational workflows and integrations before committing. ----- ### "Prospect does it for Exquisite Refreshments" — 5.0/5 > **Andrew** | *05 May 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Prospect CRM is ideal for our small business. It is versatile, easy to use and has excellent reporting capabilities. We particularly like the ability to Tailor the content to our business. The support is excellent and after a year of working with it it is an essential tool to helping us reach our targets, but more especially that of our customers. > > **Cons**: Believe it or not I have not come across any big issues. We reviewed many CRM systems and by far this is the best and most cost effective one currently on the market. Though we did have an issue with initial enquiries and actually getting someone to contact us and talk us through the benefits and sign us up. We had to pursue and Chase which initially put us off is if this was the level of support at the beginning then what happens after we signed. But we were wrong once signed the level of support has been tremendous. Thank you \[sensitive content hidden\] for being our onboard consultant. Without you we wouldn’t have had such a fantastic insight into the power and capability of the system. > > We have fully embraced the system and integrated it another access product which is unleashed. Both products together have allowed our start up businesses to be successful in our first year of trading. Without it we would have struggled. Well worth the investment for any small or medium size business. ----- ### "One of the best CRM" — 5.0/5 > **Shanta** | *25 February 2025* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: Prospect CRM is very good with issuing quotations \& it works well with Sage 50. And very easy for reminders, love the dashboard as it give a great summary, search works great \& give all the infor required, etc. > > **Cons**: Not many. It would be nice if changes on Sage 50 after account opened could be transferred to Prospect. > > Great, very easy to use and provides a lot of information with a touch of a button. And I am saying this without using Prospect CRM to the fullest capacity. ----- ### "Efficient and User-Friendly CRM Solution" — 5.0/5 > **Drew** | *05 January 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface with intuitive navigation. Excellent integration with other tools and platforms. Comprehensive customer tracking and reporting features. > > **Cons**: Limited customization options in some modules. Occasional delays in support response. > > Prospect CRM has been an invaluable tool for managing customer relationships efficiently. The platform's usability and robust feature set outweigh the minor drawbacks. ----- ### "Crm- overview" — 5.0/5 > **taesha** | *27 January 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: what i liked the most about prospect was the ability to connect to my co-workers without being to physically talk to them, i think the ability to mention and communicate in a great feature. > > **Cons**: something i least liked about prospect was literally nothing. > > my overall experience with prospect was it making my work life much easier. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/107031/prospectsoft-crm-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/107031/prospectsoft-crm-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | it | | | pt | | | pt-PT | | ----- ## Structured Data