---
description: Learn more about Nexa.itsm price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nexa.itsm Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Nexa.itsm](/software/1065042/nexa-itsm)

# Nexa.itsm

Canonical: https://www.capterra.co.za/software/1065042/nexa-itsm

> Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Nexa.itsm?

Organizations of any size and industry seeking a flexible ITSM platform adaptable to any level of IT maturity, from basic operations to fully automated enterprise workflows.

## About the vendor

- **Company**: NEXA.ITSM

## Commercial Context

- **Starting Price**: €300,00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Licensing \& Deployment
Proprietary subscription by plan tier (up to X agents per plan).
Each plan also includes a user-to-agent ratio (requesters included; no per-requester billing).
Same product and commercial model for SaaS (EU cloud) and On-Premises; deployment can be switched if needed.

What’s included (one price, no add-ons):
ITSM: incidents, requests, SLAs, automation, knowledge base, reporting.
Asset Management: full lifecycle, accessories, contracts, licenses, locations \& stock, barcode/QR, complete change history (audit trail).
CMDB \& Metadata: categories and custom fields, priority matrices.
No-code customization: forms, workflows, views \& widgets.

No hidden costs:
No per-module fees and no commissions.
No custom-development charges required to go live.
Security updates and new versions included.

Commercial terms:
Free trial available (just after demo).
Volume discounts available by seat and by plan term (annual vs monthly).
Public sector / defense \& regulated industries terms available on request.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Italy and 29 more

## Features

- Alerts/Escalation
- Asset Tracking
- Configuration Management
- Contract/License Management
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Integrations (2 total)

- LDAP Manager
- Okta

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Vision Helpdesk](https://www.capterra.co.za/software/102230/vision-helpdesk) — 4.6/5 (48 reviews)
3. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews)
4. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [InvGate Service Management](https://www.capterra.co.za/software/133392/service-desk) — 4.6/5 (108 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1065042/nexa-itsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10019702/Nexa-itsm/> |
| en-AE | <https://www.capterra.ae/software/1065042/nexa-itsm> |
| en-AU | <https://www.capterra.com.au/software/1065042/nexa-itsm> |
| en-CA | <https://www.capterra.ca/software/1065042/nexa-itsm> |
| en-GB | <https://www.capterra.co.uk/software/1065042/nexa-itsm> |
| en-IE | <https://www.capterra.ie/software/1065042/nexa-itsm> |
| en-IL | <https://www.capterra.co.il/software/1065042/nexa-itsm> |
| en-IN | <https://www.capterra.in/software/1065042/nexa-itsm> |
| en-NZ | <https://www.capterra.co.nz/software/1065042/nexa-itsm> |
| en-SG | <https://www.capterra.com.sg/software/1065042/nexa-itsm> |
| en-ZA | <https://www.capterra.co.za/software/1065042/nexa-itsm> |

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