---
description: Learn more about Parloa price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Parloa Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Parloa](/software/1063517/parloa)

# Parloa

Canonical: https://www.capterra.co.za/software/1063517/parloa

> Parloa is AI software that automates customer service conversations across contact centers in various industries.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Parloa?

Parloa is used by contact centers, financial services companies, utilities, ecommerce and retail businesses, healthcare providers, media and entertainment companies, and IT departments.

## About the vendor

- **Company**: Parloa

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Workforce Management

## Support Options

- Email/Help Desk

## Category

- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Alternatives

1. [ICTContact](https://www.capterra.co.za/software/191194/ictcontact) (0 reviews)
2. [Webex Suite](https://www.capterra.co.za/software/733/webex) — 4.4/5 (7410 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4089 reviews)
4. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2214 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1063517/parloa)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10018476/Parloa/> |
| en-AE | <https://www.capterra.ae/software/1063517/parloa> |
| en-AU | <https://www.capterra.com.au/software/1063517/parloa> |
| en-CA | <https://www.capterra.ca/software/1063517/parloa> |
| en-GB | <https://www.capterra.co.uk/software/1063517/parloa> |
| en-IE | <https://www.capterra.ie/software/1063517/parloa> |
| en-IL | <https://www.capterra.co.il/software/1063517/parloa> |
| en-IN | <https://www.capterra.in/software/1063517/parloa> |
| en-NZ | <https://www.capterra.co.nz/software/1063517/parloa> |
| en-SG | <https://www.capterra.com.sg/software/1063517/parloa> |
| en-ZA | <https://www.capterra.co.za/software/1063517/parloa> |

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