---
description: Learn more about Troquecommerce price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Troquecommerce Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Returns Management Systems (RMS)](/directory/34035/returns-management/software) > [Troquecommerce](/software/1061295/troquecommerce)

# Troquecommerce

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> Cloud-based solution that helps eCommerce businesses streamline the exchange and return process on a centralized interface.
> 
> Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Troquecommerce?

The target market for Troquecommerce is e-commerce businesses, particularly in the fashion and footwear sectors, looking for an automated solution to streamline their exchange and return processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 11 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: TROQUECOMMERCE

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Brazil

## Features

- Activity Dashboard
- Alerts/Notifications
- Barcoding/RFID
- Customer Portal
- Exchange Management
- Import/Export Management
- Order Tracking
- Refund Management
- Reporting/Analytics
- Shipment Tracking
- Shipping Labels
- Shipping Management
- Status Tracking
- eCommerce Management

## Integrations (14 total)

- Asaas
- Bagy
- Bling
- Irroba Prime
- Linx
- Loja Integrada
- Magazord
- Nuvemshop
- Shopify
- Tray
- VTEX
- Webstore
- WooCommerce
- Yampi

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Returns Management Systems (RMS)](https://www.capterra.co.za/directory/34035/returns-management/software)

## Related Categories

- [Returns Management Systems (RMS)](https://www.capterra.co.za/directory/34035/returns-management/software)
- [Shipping Software](https://www.capterra.co.za/directory/30104/shipping/software)
- [Shipment Tracking Software](https://www.capterra.co.za/directory/31602/shipment-tracking/software)

## Alternatives

1. [AfterShip](https://www.capterra.co.za/software/178663/aftership) — 4.9/5 (466 reviews)
2. [ReturnGO](https://www.capterra.co.za/software/1013374/returngo) — 5.0/5 (29 reviews)
3. [Redo](https://www.capterra.co.za/software/1071824/Redo) — 4.9/5 (16 reviews)
4. [Narvar](https://www.capterra.co.za/software/195787/narvar) — 4.7/5 (58 reviews)
5. [Swap Commerce](https://www.capterra.co.za/software/1062905/swap-commerce) — 5.0/5 (14 reviews)

## Reviews

### "A melhor plataforma de Trocas e Devoluções do mercado" — 5.0/5

> **Amanda** | *09 May 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: A Troquecommerce foi o divisor de águas na nossa empresa, usávamos outro concorrente que era muito mais caro e não evoluía da forma que um e-commerce precisa nos dias de hoje. A Troquecommerce trouxe recursos inovadores que facilitaram muito o nosso dia a dia, como troca de produto com reserva de estoque, conta digital para reembolso e Nota Fiscal de Devolução integrada
> 
> **Cons**: Não há nada que não tenha gostado, tudo muito bom
> 
> O atendimento e o suporte também são muito ágeis, sempre inovando e trazendo soluções novas, somos muito felizes usando o sistema que evolui junto com a nossa loja.

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### "Ferramenta excelente\!" — 5.0/5

> **Eduardo** | *29 February 2024* | Sporting Goods | Recommendation rating: 10.0/10
> 
> **Pros**: A Troquecommerce é uma ferramenta intuitiva, com expertise própria, e isso nos ajudou a entender melhor nosso próprio processo, e a organizar as demandas de forma. Recentemente começamos a usar a Conta Digital, o que também agilizou muito os processos de restituição de valores para clientes.
> 
> **Cons**: Como sugestão, só acho que poderia haver mais opções de integração com ERPs para gerar as notas fiscais de devolução de forma automática.
> 
> A Troquecommerce é uma ferramenta que mudou a forma como nossa empresa enxerga os próprios processos. A ferramenta é inteligente, de fácil configuração, e não te deixa fazer nada que não faça sentido. Desde o primeiro momento, isso nos deixou confiantes em usar a ferramenta (o que é raro ao utilizar um software novo). É muito intuitivo\! Recomendo de olhos fechados\!

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### "Ferramenta necessária" — 5.0/5

> **Verified Reviewer** | *29 February 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade e rapidez na implementação, além do rápido atendimento,
> 
> **Cons**: Relatórios iniciais, porém ao longo das atualizações foram melhorando.
> 
> Muito positiva, além de ser uma ferramenta simples e intuitiva para utilização do time no dia a dia.

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### "A Troquecommerce mudou o meu pós venda e fez com que a minha loja se destaca-se ainda mais" — 5.0/5

> **Vinicius** | *29 February 2024* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: O que eu mais gostei na Troquecommerce, foi a facilidade e agilidade para implantação, o painel administrativo é intuitivo e me permite ter acesso a todo o ecossistema de trocas e devoluções de forma facilitada.
Todo o processo de logística reversa, geração de cupons de troca, envio de solicitações através da ferramenta da TroqueCommerce, otimizou muitos o tempo e causou uma ótima experiência para o cliente.
> 
> **Cons**: Acredito que poderia ter na base de conhecimento as informações obrigatórias que devem constar no checkout da loja, para que o sistema da TroqueCommerce consiga localizar o pedido via API, após a compra.
> 
> Minha experiência tem sido incrível, o sistema me surpreendeu muito, e com certeza utilizarei em mais projetos.

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### "Gosto muito deste software" — 5.0/5

> **Fernando** | *09 May 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Preço, facilidade. Feedback dos clientes
> 
> **Cons**: Nada, tudo me agradou nesse software....

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1061295/troquecommerce)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10016764/Troquecommerce/> |
| en-AE | <https://www.capterra.ae/software/1061295/troquecommerce> |
| en-AU | <https://www.capterra.com.au/software/1061295/troquecommerce> |
| en-CA | <https://www.capterra.ca/software/1061295/troquecommerce> |
| en-GB | <https://www.capterra.co.uk/software/1061295/troquecommerce> |
| en-IE | <https://www.capterra.ie/software/1061295/troquecommerce> |
| en-IL | <https://www.capterra.co.il/software/1061295/troquecommerce> |
| en-IN | <https://www.capterra.in/software/1061295/troquecommerce> |
| en-NZ | <https://www.capterra.co.nz/software/1061295/troquecommerce> |
| en-SG | <https://www.capterra.com.sg/software/1061295/troquecommerce> |
| en-ZA | <https://www.capterra.co.za/software/1061295/troquecommerce> |
| pt | <https://www.capterra.com.br/software/1061295/troquecommerce> |
| pt-PT | <https://www.capterra.pt/software/1061295/troquecommerce> |

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