---
description: Learn more about Callroute price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Callroute Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Callroute](/software/1055038/callroute)

# Callroute

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> A cloud voice \& management platform for Teams Phone \& Webex. Manage, assign, integrate \& automate all in one platform.
> 
> Verdict: Rated **4.9/5** by 21 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Callroute?

Businesses who are moving to Teams \& their number management solution no longer works, or are tired of using spreadsheets.

Businesses who want to streamline \& save time on user management processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 21 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sipsynergy

## Commercial Context

- **Starting Price**: £1,55
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Germany, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Business Process Automation
- Call Center Management
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Customizable Reports
- No-Code
- Real-Time Monitoring
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SIP Trunking
- Self Service Portal
- Third-Party Integrations
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Cloud Communication Platform](https://www.capterra.co.za/directory/31362/cloud-communication-platform/software)
- [Business Process Management Software](https://www.capterra.co.za/directory/30010/business-process-management/software)

## Alternatives

1. [Ringover](https://www.capterra.co.za/software/169627/ringover) — 4.7/5 (859 reviews)
2. [VoIP.ms](https://www.capterra.co.za/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.capterra.co.za/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [Google Voice](https://www.capterra.co.za/software/210592/voice) — 4.5/5 (716 reviews)
5. [RingEX](https://www.capterra.co.za/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Reviews

### "A modern telephony integration provider without high costs" — 5.0/5

> **Lawrence** | *27 March 2026* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: A very easy company to do business with, who will tailor a solution to your needs and fit in with your budgets. Well priced solutions.
> 
> **Cons**: It's not a PBX in the cloud, it's middleware to connect your telephony between classic DID/DDI numbers and modern communications systems such as Teams and SIP.
> 
> Fantastic\! Ease of initial implementation, ease of renewals of services a year down the road (annual payment plan saved a decent amount too). Very responsive team if any issues crop up.

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### "Call route making calling easy" — 4.0/5

> **Jack** | *22 January 2026* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls
> 
> **Cons**: Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not
> 
> We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others

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### "Callroute Telephony Review" — 5.0/5

> **Verified Reviewer** | *22 January 2026* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team.
> 
> **Cons**: No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements.
> 
> We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. 

The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation.

Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it.

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### "Callroute phone system" — 5.0/5

> **Verified Reviewer** | *26 March 2026* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: What I liked most about Callroute was how seamlessly it integrates with existing communication platforms. It removes a lot of the complexity around voice routing and number management, which makes day‑to‑day operations much smoother.
> 
> **Cons**: What I liked least about Callroute was that some features felt less intuitive than expected, which occasionally slowed down routine tasks. Reporting can be improved to show in depth details
> 
> Overall, my experience with Callroute was solid. The platform offered strong integration capabilities and simplified several aspects of voice routing and number management. While there were areas that could be more intuitive, the core functionality was dependable and added value operationally.

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### "Great partnership" — 5.0/5

> **Dave** | *05 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: They are not just a partner; they are a true enabler of global telephony uptime. Their support is exceptionally responsive and a pleasure to work with, even on the rare occasions it’s needed.
> 
> **Cons**: I haven’t had the chance to explore the portal fully yet, but I’m confident it offers a wealth of features and functionality that could add real value. There’s likely a lot of useful information in there, and I’m looking forward to finding time to learn more and make the most of it.
> 
> Our partnership with Callroute has always been outstanding. Communication is seamless, and they consistently demonstrate exceptional customer focus. In the past, when configuration changes led to costly issues, they proactively identified the problem and alerted us quickly, enabling us to resolve it before it escalated. Many others would have let it slide, but Callroute truly goes above and beyond, this is the kind of partnership we value.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1055038/callroute)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10013066/Callroute/> |
| en-AE | <https://www.capterra.ae/software/1055038/callroute> |
| en-AU | <https://www.capterra.com.au/software/1055038/callroute> |
| en-CA | <https://www.capterra.ca/software/1055038/callroute> |
| en-GB | <https://www.capterra.co.uk/software/1055038/callroute> |
| en-IE | <https://www.capterra.ie/software/1055038/callroute> |
| en-IL | <https://www.capterra.co.il/software/1055038/callroute> |
| en-IN | <https://www.capterra.in/software/1055038/callroute> |
| en-NZ | <https://www.capterra.co.nz/software/1055038/callroute> |
| en-SG | <https://www.capterra.com.sg/software/1055038/callroute> |
| en-ZA | <https://www.capterra.co.za/software/1055038/callroute> |

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