What Is simPRO?

simPRO is a leading global provider of field service management software for the trades. Since 2002, simPRO has developed a range of solutions to help businesses work smarter, provide exceptional service and maximize profitability. Over 7,000 businesses with over 200,000 users worldwide use simPRO to streamline their operations. With powerful features for quoting and estimating, scheduling, inventory management, communicating in the field, improving cash flow and reporting.

Who Uses simPRO?

simPRO was designed by trade and service contractors for the trade and service industry, including plumbing, electrical, data networking, solar, HVAC, fire protection, security, and more.

Where can simPRO be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • simPRO Software
  • Located in Brisbane, Australia
  • Founded in 2002
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, United States

Languages

English, Spanish

About the vendor

  • simPRO Software
  • Located in Brisbane, Australia
  • Founded in 2002
  • Phone Support
  • Chat

Countries available

Australia, Canada, Ireland, New Zealand, United States

Languages

English, Spanish

simPRO videos and images

simPRO Software - Streamline workflows. Enhance visibility. Increase growth potential.
simPRO Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
simPRO Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
simPRO Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
simPRO Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.
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simPRO video
simPRO Software - Streamline workflows. Enhance visibility. Increase growth potential.
simPRO Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
simPRO Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
simPRO Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
simPRO Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

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Features of simPRO

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Automated Quoting
  • Availability Management
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Sharing
  • Financial Management
  • Fixed Asset Management
  • For AEC Industry
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Plumbing Industry
  • Forecasting
  • Forms Automation
  • Forms Management
  • GPS
  • Inspection Management
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Item Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Lead Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Payment Processing
  • Percent-Complete Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Price / Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Process Modeling & Designing
  • Product Identification
  • Progress Reports
  • Project Billing
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Purchase Order Management
  • Qualification Tracking
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Residential
  • Resource Management
  • Route Optimization
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Service History
  • Spatial Analysis
  • Subcontractor Management
  • Supplier Management
  • Takeoff
  • Task Management
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • User Management
  • Vendor Management
  • Warehouse Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

simPRO Alternatives

The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use.
Tradify is a job management platform + mobile app built for small businesses. Quote, schedule, track & invoice on the go - with ease! Learn more about Tradify
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies.
Best for multi-location companies managing 500+ work orders/month for maintenance, repairs, and new equipment installations.
Intuit FSM ES is an end-to-end field service management software that can grow with your business.
Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more.
Our made-for-mobile, cloud-based software provides power, ease-of-use and total flexibility for better field service management.
ServiceNow Customer Service Management is built for the digitally connected service economy.
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.
QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime.
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!

Reviews of simPRO

Average score

Overall
4,2
Ease of Use
3,9
Customer Service
4,1
Features
4,0
Value for Money
4,0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Lori
President in US
Verified LinkedIn User
Public Safety, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best overall Service/Project Software on the Market

5,0 4 years ago

Comments: It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.

Pros:

simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.

Cons:

It takes some time to learn all the nuances of the program to become fluent in "simPROese".

simPRO Software Response

4 years ago

Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO

Pippa
Director in UK
Security & Investigations, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5,0 5 months ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

simPRO Software Response

5 months ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Dean
Dean
Marketing & PR Manager in UK
Verified LinkedIn User
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Transformative Field Service Management

4,0 2 months ago

Pros:

The end-to-end solution of simPRO, from Lead to Invoicing, has helped to transform and streamline our business processes, going from an old server-based system to this new cloud-based system. Overall simPRO is a versatile field service management and service desk software that can also incorporate the management of larger projects.

Cons:

Asset management and asset/job history could be more transparent. The system is very much geared towards assets that do not have multiple parts to them as it's difficult to see what parts have been replaced or haven't over time, plus you cannot see total asset spend of callouts.

simPRO Software Response

last month

Hi Dean, Thank you so much for leaving this incredibly insightful review. Feedback like this inspires our team to continue innovating and creating the best experience for our customers. We are thrilled to hear that simPRO has helped transform and streamline your business processes. We also appreciate your feedback in regard to asset management. I would implore you to submit this to our Ideas Portal; every idea submitted is reviewed by the simPRO team. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Thank you again, Dean! Looking forward to continue working with you.

Russell
Partner in Canada
Construction, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Customer Service is horrible, lots of broken promises.

2,0 5 months ago

Comments: Our experience with Simpro started out great. The sales person promised us the world and we bought in. The onboarding process was partially hampered by Covid so the whole process was done online. We worked our way though that and started to use the program. We even switched our accounting software to one that was compatible with their system. A lot of the features that they promised to be seamless were not and I kept getting told that it would get better and that they would work on it. The tax features were not compatible in Canada, even though we were assured numerous times that they were and when they finally admitted that they weren't they promised they would fix the issues. We limped along with the software for about 6 months all the while being promised that the issues were being fixed. During this time we saw a definite drop in revenue, that corrected itself when we cancelled the software. We eventually got in contact with upper management, they promised to work with us and make things right. Unfortunately that is all it was, promises that were never followed through on. After cancelling Simpro we were promised that they would keep in contact and even potentially talk about refunding some money. From that point on they refused to reply to emails or phone calls. Stay away. They only care about collecting your money and will say whatever they need to to do this.

Pros:

The Quote features and catalogue worked well.

Cons:

Time entering, looking back on jobs, live time costing

simPRO Software Response

3 months ago

Hi there Russell, Thank you for your candid feedback and details in regard to your experience with simPRO. We are deeply saddened to hear that you had a less than ideal experience with our software and team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time, however, it is essential for long-term success with our software. We are also disappointed to hear that you were not pleased with the experience you had with our upper management; serving our customers is a top priority of ours, and we want to make sure it is being showcased through all of our simPRO departments. We have reached out to your Account Management team to have them assist you in any way possible. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your future endeavors.

Jaroth
Student in Mexico
Computer Software, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

simPro to manage like a professional

5,0 3 months ago

Comments: I like it, it's a great software, but in some things it need to be better.

Pros:

I really love and like the way that you can use the functions and the tools to manage your business in a great way, I like that the graphic interface it's professional and the way that you can order your business, it's absolutely good

Cons:

I don't like that some functions and tools don't have the best use, or are obsolete, because there are some functions that comply with the the use of other function.

simPRO Software Response

3 months ago

Hi there Jaroth, Thank you so much for this kind review! Your feedback is greatly appreciated and helps us to constantly improve. We look forward to continuing to support your business growth. Wishing you all the best!