15 years helping South African businesses
choose better software

What Is Simpro?

Simpro is the leading global provider of field service management software for the trades. We offer solutions to help trade businesses work smarter, provide exceptional service, and maximize profitability. Features include quoting, estimating, scheduling, inventory management, communicating in the field, improving cash flow, and reporting. Our workflows support break & fix service, large-scale project management, and planned maintenance job management.

Who Uses Simpro?

Simpro is designed for plumbing, electrical, data networking, solar, HVAC, fire protection, and security industries. Our workflows are geared towards those doing commercial work with 5-99 field techs

Simpro Software - Generate accurate estimates. Send quotes and proposals. Convert to a job in seconds.
Simpro Software - Quickly schedule staff. Efficiently manage teams. Organize equipment and contractors.
Simpro Software - Quickly order stock. Achieve inventory control. Enhance warehouse management.
Simpro Software - Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.

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Reviews of Simpro

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Excellent Program - HIGHLY Recommend!

5.0 2 years ago

Pros:

They are continuously improving and updating simPRO. In comparison to other similar programs I've tried, it's not all pretty bells & whistles, it's bells & whistles with tangible depth and detail.

Cons:

The implementation seemed cumbersome initially, but absolutely essential given the range of the software. The training was excellent and the customer service/help-desk is great.

Simpro Software Response

2 years ago

Thank you so much for this incredible review and feedback! It is success stories like this that inspire our teams to constantly improve. We are thrilled to hear that you have had such a pleasant experience with our support teams, they are always here to help! Looking forward to continue supporting your business growth.

Pippa
Director in UK
Security & Investigations, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product & Support

5.0 2 years ago

Comments: From the first contact with Simpro, they were excellent. [SENSITIVE CONTENT HIDDEN] who was great, came to see us and showed us what it could do for us, so having to consider very carefully following a failed software implementation with another provider, we decided to proceed with them. They weren't the cheapest but we got a good feel for the company and we haven't been disappointed. It wasn't an easy task transferring our data to Simpro and was very time consuming but has been completely worth it now it's up and running.

Pros:

It's very user friendly and just works for our business

Cons:

Occasionally we find there is no fix for something we want to change to suit our needs but there is usually a way around it and support are very helpful with suggestions. I am able to submit suggestions to a forum in which they consider putting changes in place if they can.

Simpro Software Response

2 years ago

Hi there Pippa, we cannot thank you enough for your kind words and feedback! Success stories like this inspires our team everyday. We look forward to continuing our partnership. Wishing you all the best!

Lorne
Owner in Canada
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Oversold and Overpriced

3.0 last year

Comments: Sales oversold what the pros would be.

Pros:

Able to build an inventory with cost and man hours for estimating.

Cons:

Difficult to customize and inflexible.Reports are not consistent.Bookkeeper HATES it.Taxes aren't displayed on invoices in a way that makes sense and are not separated for PST and GST.Invoices have layout and wording that confuses people and staff.Strange names for address info for site vs customer billing.Mobile app won't auto save, causing much data to be lost if app doesn't recognize a button press or interrupting in the middle of an entry and lost when app selected again, even if still open. Initial training had many holes and caused a lot of stumbling and frustration through the whole process.Continued training is more expensive than hiring a 90 ton crane with an operator.Imports of materials and client lists is often incomplete.

Simpro Software Response

last year

Dear Lorne K, Thank you for taking the time to share your feedback about Simpro on Capterra. We appreciate your honesty and want to assure you that your concerns are important to us. We're glad to hear that you found some value in Simpro, with inventory and estimating. However, we understand that you encountered challenges with customisation and flexibility, which caused difficulties in tailoring the software to your specific needs. We apologise for any frustration this may have caused and want you to know that we're constantly working on improving our customisation options to better meet the diverse requirements of our users. We apologise for any confusion caused by the layout and wording of invoices. Our aim is to provide an intuitive and user-friendly interface, and we appreciate your feedback as it helps us identify areas for improvement. Simpro Premium includes a Form Builder feature which allows you to create your own invoice templates, and we feel this may be beneficial to your business. We recently released a free and on-demand Masterclass, Form Builder Foundations, which may help alleviate your concerns on this topic. You can find a link to this in our Events and Webinars listings on the Simpro website - https://www.simprogroup.com/resources/events-webinars. We apologize for the difficulties you've encountered with the mobile app, particularly with auto-saving and data loss. We understand the frustration this can cause, and our development team is actively working to improve the app's functionality to provide a smoother user experience. We appreciate your patience and understanding as we strive to address these issues. We also want to address your concerns about initial training and the completeness of imports. We apologise for any gaps in your training experience and any incomplete imports you've encountered. Our training team is continuously working to improve our training materials and ensure a comprehensive onboarding process for all users. We appreciate your feedback and will take it into account as we refine our training program. We're truly sorry to hear that your experience with Simpro has not met your expectations. We want to assure you that your satisfaction is of utmost importance to us, and we're committed to addressing your concerns and improving your overall experience. We appreciate your candid feedback, as it helps us identify areas where we can enhance our software and services. If you have any further questions or would like to discuss your concerns in more detail, please don't hesitate to reach out to our dedicated support team. We're here to assist you and work towards resolving any outstanding issues. Thank you for choosing Simpro, and we hope to regain your trust by delivering the value and functionality you expected. Best regards,

Rob
Vice President in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Robust and intuitive field management software

4.0 5 years ago

Comments: Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.

Pros:

When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.

Cons:

There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.

Simpro Software Response

5 years ago

Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient. We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources. Best, Team simPRO

Robert
Owner in US
Security & Investigations, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

SimPRO and ProSec Integration

4.0 5 years ago

Comments: SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.

Pros:

Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.

Cons:

Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.

Simpro Software Response

5 years ago

Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile. We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible. Best, Team simPRO