---
description: Learn more about Infraon Helpdesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Infraon Helpdesk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Infraon Helpdesk](/software/1049744/infraon-helpdesk)

# Infraon Helpdesk

Canonical: https://www.capterra.co.za/software/1049744/infraon-helpdesk

> Infraon Helpdesk is a fully integrated platform to dynamically manage support tickets anytime and anyplace.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$19,00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, Hindi
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management

## Integrations (2 total)

- Microsoft Entra ID
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.za/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1049744/infraon-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009512/Infraon-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1049744/infraon-helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1049744/infraon-helpdesk> |
| en-CA | <https://www.capterra.ca/software/1049744/infraon-helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1049744/infraon-helpdesk> |
| en-IE | <https://www.capterra.ie/software/1049744/infraon-helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1049744/infraon-helpdesk> |
| en-IN | <https://www.capterra.in/software/1049744/infraon-helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1049744/infraon-helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1049744/infraon-helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1049744/infraon-helpdesk> |

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