---
description: Learn more about SmartITSM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: SmartITSM Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/30959/cmdb/software) > [SmartITSM](/software/1045363/smartitsm)

# SmartITSM

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> SmartITSM is the all-in-one tool for IT teams, combining ticketing, asset management, seamless services, monitoring, and a CMDB.
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses SmartITSM?

REALTECH's software is used by customers of various sizes and industries. The flexible solutions can be customized to meet the specific requirements of each company.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Realtech
- **Founded**: 1994

## Commercial Context

- **Starting Price**: €49,00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Business Process Automation
- CMDB
- Change Management
- Change Planning
- Change Tracking
- Compliance Management
- Configuration Management
- Contract/License Management
- Dashboard
- Data Visualization
- Device Auto Discovery
- IT Asset Management
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- License Management
- Multi-Channel Communication
- Performance Monitoring
- Prioritization
- Problem Management
- Real-Time Monitoring
- Real-Time Notifications
- Relationship Mapping
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software)

## Related Categories

- [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Atera](https://www.capterra.co.za/software/144309/atera) — 4.5/5 (446 reviews)
3. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (477 reviews)
4. [ACMP Suite](https://www.capterra.co.za/software/175522/acmp-inventory) — 4.5/5 (173 reviews)
5. [PDQ Deploy & Inventory](https://www.capterra.co.za/software/174535/pdq-deploy) — 4.8/5 (341 reviews)

## Reviews

### "Beyond Basic Ticketing, you can do a lot with it." — 4.0/5

> **Ryan** | *16 February 2026* | Alternative Medicine | Recommendation rating: 9.0/10
> 
> **Pros**: SmartITSM brings together key ITSM capabilities such as ticketing, incident/issue/request tracking, asset and configuration management (CMDB), change workflows, SLA tracking and more in one unified system, which simplifies operations
> 
> **Cons**: My least favorite aspect is the licensing costs as a downside... especially for wide enterprise deployment.
> 
> Overall, beyond basic ticketing, SmartITSM lets you track lifecycle stages of assets, create audit trails, and connect incidents directly to configuration items which I think gives teams broader visibility into infrastructure.

-----

### "Das optimale ITSM-Tool für die OT" — 5.0/5

> **Roland** | *07 February 2024* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: Die Kombination zwischen ITSM-Prozessen und CMDB (OT-Komponenten) ist hervorragend gelöst. Die Erweiterung um weitere (nicht ITIL-Prozesse wie z.B. Zutrittskontrolle) war sehr einfach.
> 
> **Cons**: Wie bei jedem SW-Produkt fehlen manchmal ein paar Kleinigkeiten. Im Projekt hat der Hersteller zeitnah (meist mit nächstem Service Pack oder Release) unsere Anforderungen/Wünsche erfüllt.
> 
> Das Projekt zur Einführung der ITSM-Lösung verlief reibungslos und auf Augenhöhe. Die Gesamtlösung besteht aus einer zuverlässigen und innovativen ITSM-Software sowie einem hochkompetenten Hersteller (hier auch Integrator) der mit uns gemeinsam das Projekt nach unseren Anforderungen umgesetzt hat. Wir sind überzeugt und zufrieden.

-----

### "Servicedesk organisieren" — 4.0/5

> **Ralf** | *06 February 2024* | Plastics | Recommendation rating: 7.0/10
> 
> **Pros**: Die Plattform bietet umfangreiche Funktionen und eine klare Gliederung der ITSM Aufgaben. Über die CI basierenden Verknüpfungen lassen sich die unterschiedlichsten Aufgaben sehr gut organisieren. Die einheitliche Oberfläche erleichtert die Orientierung über den gesamten Arbeitsbereich.
> 
> **Cons**: Die Designoptionen sind etwas eingeschränkt. Die Formulare und Seitengestaltung dürfte gerne etwas moderner und dynamischer sein.

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### "Modernes ITSM-System mit vielen Möglichkeiten" — 5.0/5

> **Maximilian T.** | *16 February 2024* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: Das System ist sehr flexibel und frei konfigurierbar. Außerdem bietet es eine Entwicklerschnittstelle (API), die wir stark nutzen.
> 
> **Cons**: Die Reporting-Möglichkeiten sind etwas tricky..
> 
> In Verbindung mit der CMDB, die wir auch nutzen, ist das alles eine runde Sache.

-----

### "CMDB-Integration" — 4.0/5

> **Josef G.** | *06 March 2024* | Wholesale | Recommendation rating: 8.0/10
> 
> **Pros**: Sehr gutes integriertes und erweiterbares Autodiscovery
Hohe Flexibilität
Ad-Hoc-Reports/Exports
> 
> **Cons**: An der ein- oder anderen Stelle gibt es bestimmt noch Verbesserungsmöglichkeiten.
Anfragen/Anforderungen werden jedoch in der Regel schnell und unkompliziert bearbeitet.
> 
> Die Integration der CMDB wurde/wird von Anfang an bis Heute professionell vom Hersteller begleitet.
Die Zusammenführung von Asset-Informationen an einer Stelle, inklusive der Abbildung der dazugehörigen Relationen, bietet den Fachabteilungen einen einfachen Zugriff und deutlichen Mehrwert.

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## Links

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