---
description: Learn more about Sprinklr Service price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sprinklr Service Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Sprinklr Service](/software/1044982/sprinklr-service)

# Sprinklr Service

Canonical: https://www.capterra.co.za/software/1044982/sprinklr-service

> Sprinklr Service is an AI-native contact center platform.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Sprinklr Service?

Enterprise, Large Enterprise, Very Large Enterprise, Fortune 500

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sprinklr
- **Founded**: 2007

## Commercial Context

- **Target Audience**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria, Burkina Faso, Burundi and 137 more

## Features

- Quality Management
- Real-time Consumer-facing Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Call Center Workforce Management Software](https://www.capterra.co.za/directory/32607/call-center-workforce-management/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)
- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3470 reviews)
2. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4482 reviews)
3. [Slack](https://www.capterra.co.za/software/135003/slack) — 4.7/5 (24185 reviews)
4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [Birdeye](https://www.capterra.co.za/software/152997/birdeye) — 4.7/5 (705 reviews)

## Reviews

### "Tough to start, good once you get going" — 5.0/5

> **Holly** | *23 May 2023* | Think Tanks | Recommendation rating: 7.0/10
> 
> **Pros**: Sprinklr is a top tier tool in the industry.
> 
> **Cons**: It takes time to set-up/deploy and there are too many ways to do the same thing.
> 
> Customer service has been hit or miss over the years, but it seems to be improving.

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### "One stop shop" — 5.0/5

> **Priya** | *23 May 2023* | Entertainment | Recommendation rating: 9.0/10
> 
> **Pros**: I like that one can find all kinds of services with them and specially the research products is what I am fan of
> 
> **Cons**: Too many things to pick and choose from. 😊

## Links

- [View on Capterra](https://www.capterra.co.za/software/1044982/sprinklr-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10006279/Sprinklr-Service/> |
| en-AE | <https://www.capterra.ae/software/1044982/sprinklr-service> |
| en-AU | <https://www.capterra.com.au/software/1044982/sprinklr-service> |
| en-CA | <https://www.capterra.ca/software/1044982/sprinklr-service> |
| en-GB | <https://www.capterra.co.uk/software/1044982/sprinklr-service> |
| en-IE | <https://www.capterra.ie/software/1044982/sprinklr-service> |
| en-IL | <https://www.capterra.co.il/software/1044982/sprinklr-service> |
| en-IN | <https://www.capterra.in/software/1044982/sprinklr-service> |
| en-NZ | <https://www.capterra.co.nz/software/1044982/sprinklr-service> |
| en-SG | <https://www.capterra.com.sg/software/1044982/sprinklr-service> |
| en-ZA | <https://www.capterra.co.za/software/1044982/sprinklr-service> |

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