---
description: Learn more about Umnico price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Umnico Price, Reviews & Features - Capterra South Africa 2026
---

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# Umnico

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> Omnichannel communication platform and all-in-one messaging software to raise sales \& boost customer support effectivity.
> 
> Verdict: Rated **4.7/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Umnico?

A small and midsize business managers who would like to engage the opportunities of business messengers and social media channels to receive incremental leads, raise sales and improve helpdesk.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 6 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Umnico

## Commercial Context

- **Starting Price**: US$7,00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Umnico subscription price depends on the number of connected channels, the period, and the number of operators who access the platform.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, German, Portuguese, Russian, Spanish
- **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 153 more

## Features

- Autoresponders
- CRM
- Chat/Messaging
- Customer History
- Geotargeting
- Interaction Tracking
- Lead Capture
- Lead Engagement
- Lead Nurturing
- Marketing Automation
- Multi-Channel Communication
- Multi-Channel Social Integration
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Task Management
- Template Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management

## Integrations (11 total)

- AtomX Live Chat
- Bitrix24
- Chatbot
- Discord
- Instagram
- Messenger
- Telegram
- Viber
- WhatsApp
- Wix
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Social CRM Tools](https://www.capterra.co.za/directory/31584/social-crm-tools/software)
- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Social Selling Software](https://www.capterra.co.za/directory/31597/social-selling/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Pipedrive](https://www.capterra.co.za/software/132666/pipedrive) — 4.5/5 (3042 reviews)
5. [Crisp](https://www.capterra.co.za/software/151292/crisp) — 4.6/5 (147 reviews)

## Reviews

### "Unique recaps" — 4.0/5

> **Osamudiamen** | *15 May 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: I like the service delivery especially the trial I wish it would be all free to use
> 
> **Cons**: I would say the somewhat the speed of the website
> 
> I'm happy to use it because before now I had no special platform to use as professional in communication with my customers

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### "pretty impressive overall and could be useful in some cases" — 4.0/5

> **Toby** | *16 August 2023* | Computer Games | Recommendation rating: 6.0/10
> 
> **Pros**: I like the fact that you can use Umnico for free without any costs if you have a basic system that doesn't require any special features or add ons
> 
> **Cons**: I personally didn't like the fact that there was constantly a phone icon for people to request a callback on the chat widget that you can't disable. Also the customer service is a little hit or miss
> 
> it's a pretty good system with a few drawbacks but it could be improved with time. The customer service was mostly helpful however in my experience it had a flaw where I was told to wait and no one got back to me when I asked if the callback feature could be removed on the customer service live chat

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### "As far as I know I have found good stuff on this website and its a trusted company no one will get s" — 5.0/5

> **MD Nazmul** | *16 May 2023* | Dairy | Recommendation rating: 5.0/10
> 
> **Pros**: Normally I work in dairy farm and have a lot of desire to raise these cattle and also you have very nice instructions on this website which I like very much.
> 
> **Cons**: I didn't find much to say in the less preferred I said and chose what I liked
> 
> I am involved and want to stay with this website both of us will benefit and gain knowledge hope all goes well

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### "Helpful social CRM" — 5.0/5

> **Ilya** | *27 May 2023* | Investment Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to set-up and use, easy to integrate messengers and social networks. Free tariffs allows to test the platform before purchasing a licence.
> 
> **Cons**: AI chat-bot is still early stages and takes time to set-up and use
> 
> Very positive overall, highly recommend

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### "Works efficiently and integrate perfect with high performance" — 5.0/5

> **Sourabh** | *16 August 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Highly performance oriented , and easily integrated
> 
> **Cons**: Pricing are too High , latency is bit high

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## Links

- [View on Capterra](https://www.capterra.co.za/software/1039820/umnico)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10002546/Umnico/> |
| en-AE | <https://www.capterra.ae/software/1039820/umnico> |
| en-AU | <https://www.capterra.com.au/software/1039820/umnico> |
| en-CA | <https://www.capterra.ca/software/1039820/umnico> |
| en-GB | <https://www.capterra.co.uk/software/1039820/umnico> |
| en-IE | <https://www.capterra.ie/software/1039820/umnico> |
| en-IL | <https://www.capterra.co.il/software/1039820/umnico> |
| en-IN | <https://www.capterra.in/software/1039820/umnico> |
| en-NZ | <https://www.capterra.co.nz/software/1039820/umnico> |
| en-SG | <https://www.capterra.com.sg/software/1039820/umnico> |
| en-ZA | <https://www.capterra.co.za/software/1039820/umnico> |

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