---
description: Learn more about Verizon Conversational IVR price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Verizon Conversational IVR Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Verizon Conversational IVR](/software/1036618/verizon-conversational-ivr)

# Verizon Conversational IVR

Canonical: https://www.capterra.co.za/software/1036618/verizon-conversational-ivr

> AI-powered IVR solution designed to recognize natural speech from callers, anticipate their needs, and route calls to the right agent.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Verizon
- **Founded**: 2009

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Call Routing
- Computer Telephony Integration
- IVR
- Reporting/Analytics
- Speech Recognition

## Category

- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.co.za/directory/30231/ivr/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.za/directory/30938/artificial-intelligence/software)
- [Speech Recognition Software](https://www.capterra.co.za/directory/30098/speech-recognition/software)

## Alternatives

1. [VideoExpress](https://www.capterra.co.za/software/1065335/videoexpress) — 4.7/5 (6123 reviews)
2. [Anyword](https://www.capterra.co.za/software/1012809/anyword) — 4.8/5 (391 reviews)
3. [USAN Contact Suite for Amazon Connect](https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews)
4. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [Cognigy.AI](https://www.capterra.co.za/software/176610/cognigy-ai) — 4.8/5 (22 reviews)

## Links

- [View on Capterra](https://www.capterra.co.za/software/1036618/verizon-conversational-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/274834/Verizon-Conversational-IVR/> |
| en-AE | <https://www.capterra.ae/software/1036618/verizon-conversational-ivr> |
| en-AU | <https://www.capterra.com.au/software/1036618/verizon-conversational-ivr> |
| en-CA | <https://www.capterra.ca/software/1036618/verizon-conversational-ivr> |
| en-GB | <https://www.capterra.co.uk/software/1036618/verizon-conversational-ivr> |
| en-IE | <https://www.capterra.ie/software/1036618/verizon-conversational-ivr> |
| en-IL | <https://www.capterra.co.il/software/1036618/verizon-conversational-ivr> |
| en-IN | <https://www.capterra.in/software/1036618/verizon-conversational-ivr> |
| en-NZ | <https://www.capterra.co.nz/software/1036618/verizon-conversational-ivr> |
| en-SG | <https://www.capterra.com.sg/software/1036618/verizon-conversational-ivr> |
| en-ZA | <https://www.capterra.co.za/software/1036618/verizon-conversational-ivr> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Verizon Conversational IVR","description":"Verizon Conversational IVR (CIVR) is an AI-powered IVR solution designed to recognize natural speech from callers, anticipate their needs, and route calls to the right agent. Automated matching of phone numbers with existing customer data enables call personalization, while advanced analytics provide insight into IVR performance and enable optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cbaec272-4ceb-4771-951a-21ec24be679e.png","url":"https://www.capterra.co.za/software/1036618/verizon-conversational-ivr","@id":"https://www.capterra.co.za/software/1036618/verizon-conversational-ivr#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.za/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Windows on premise"},{"@id":"https://www.capterra.co.za/software/1036618/verizon-conversational-ivr#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Verizon Conversational IVR?","@type":"Question","acceptedAnswer":{"text":"Verizon Conversational IVR (CIVR) is an AI-powered IVR solution designed to recognize natural speech from callers, anticipate their needs, and route calls to the right agent. Automated matching of phone numbers with existing customer data enables call personalization, while advanced analytics provide insight into IVR performance and enable optimization.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.za/software/1036618/verizon-conversational-ivr#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IVR Software","position":2,"item":"/directory/30231/ivr/software","@type":"ListItem"},{"name":"Verizon Conversational IVR","position":3,"item":"/software/1036618/verizon-conversational-ivr","@type":"ListItem"}]}]}
</script>